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Etihad Airways


10,090 reviews
Headquarters: PO Box 35566 Khalifa City, Abu Dhabi 35566 United Arab Emirates 011 971 2 599 0000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,090 Reviews from our TripAdvisor Community

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10,090 reviews from our community

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Showing 7,087: English reviews
New York
Level 6 Contributor
352 reviews
125 helpful votes
Reviewed today
NEW

Etihad's first class product in the A380 is the best in the skies. The quality of the apartment, the food, the service are all peerless. And the interior décor is elegant and pleasing. You flown multiple times and you never want the flight to end. Inflight chefs are also excellent.

International First Class New York City - Abu Dhabi
Helpful?
Thank Peter R
Southampton, United Kingdom
Level 5 Contributor
83 reviews
42 helpful votes
Reviewed today
NEW

Food appalling. Choice of 2, neither palatable.. Awful dessert too.. Standards are slipping - seldom come round with drinks.. Cramming more in too..

International Economy London - Abu Dhabi
Helpful?
Thank Andrea S
Virginia Beach, Virginia
Level 3 Contributor
15 reviews
1 helpful vote
Reviewed today
NEW

Business class staff seemed to be more concerned when they could take their own breaks rather than making sure that we the passengers were being taken care of. No amenities provided because according to the flight attendants-none were provided by the company because it was an afternoon flight, notwithstanding that it's 10 hours long with an arrival time of midnight...

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International Business Class Tokyo - Abu Dhabi

Helpful?
Thank ramont98
Virginia Beach, Virginia
Level 3 Contributor
15 reviews
1 helpful vote
Reviewed today
NEW

Very attentive business class staff aboard Flight 878 to Narita. Kudos to Food and Beverage Manager Vasileios Papanagiotou. I was very impressed with his professionalism and excellent customer service. He was very insightful and was always anticipating your next requests and needs. My wife and I had a really great and relaxing flight. Thank you! Please read my negative review...

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International Business Class Abu Dhabi - Tokyo

Helpful?
Thank ramont98
London
Level 6 Contributor
84 reviews
59 helpful votes
Reviewed today
NEW
via mobile

Check in was fine and quick. Our first flight was on the A380 which was comfortable, although I'm sure Etihad along with Emirates have added more seats since our very first flight on the 380. Service was fine and crew were good. However, after our stop at Abu Dhabi, we were then transferred to our next plane to Bangkok. This...

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International Economy London - Bangkok

Helpful?
Thank cabdriverLondon
Melbourne
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

I am a big supporter of Etihad airways after really positive experiences flying business class in the past. This year we flew Etihad again but were otherwise very disappointed in the experience. It all started with the disappointing lounge experience in Melbourne (a downgrade of the previous business class lounge) and followed up with seating not being allocated together despite...

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International Business Class Venice - Melbourne

Helpful?
Thank Jamal H
Level 4 Contributor
40 reviews
7 helpful votes
Reviewed yesterday
NEW

Wonderful space to settle in for the long journey home Loved the fact that you could order anything from the menu at any time that you pleased Service was impeccable It felt very clean and remained so during the flight Just be at the airport 3 hours ahead It is a long way to the gate and you go through...

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International Business Class Entebbe - Los Angeles

Helpful?
Thank Kathy C
Level 3 Contributor
17 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

Everything was perfect, the atmosphere of the cabin was superb, the chairs were heavily comfortable and the overall flight was great. However, when it comes to consistency and the quality of the flight, there are fluctuations, for example, flights to Middle Eastern countries do lack in quality, the food sometimes in need of dire help.

International Business Class London - Abu Dhabi
Helpful?
Thank Reviewer2987
Cairns, Australia
Level 5 Contributor
44 reviews
40 helpful votes
Reviewed yesterday
NEW

On boarding for the 13 hour flight which departed at 10am I was offered a glass of juice and my meal order was taken. I was told the meal would arrive in a few hours. Soon after take off the cabin crew darkened the window shades indicating they were encouraging passengers to sleep during the day time flight. I would...

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International Business Class Abu Dhabi - Melbourne

Helpful?
1 Thank Postcode
Level 3 Contributor
14 reviews
4 helpful votes
Reviewed 2 days ago
NEW

This was my first trip in business class of Etihad Airways and I was travelling with a group of friends who were used to the business class of Emirates. There was constant comparisons taking place and all felt that the latter was far superior. However, I found the staff to be friendly, and the food was better than what Emirates...

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International Business Class Karachi - New York City

Helpful?
1 Thank Shanaz R
See travel tips for airlines
“Choose the adjoining middle seats if traveling with a partner, and the forward facing seats if alone.”
ramont98, 21 Jul 2018 | Read review
“Arrive early”
kathycW5212AU, 20 Jul 2018 | Read review
“Book with another airline.”
Postcode, 20 Jul 2018 | Read review
“Order your breakfast in advance!! And don't just leave the instructions on their menu card -- give verbal instructions!”
927shanazr, 19 Jul 2018 | Read review
“Cannot help with that one”
Jeanalewis, 19 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Etihad Airways
Based in Abu Dhabi, Etihad Airways (EY) is the second largest carrier in the United Arab Emirates. It operates non-stop flights to about 40 destinations in the Middle East, Asia, Oceania, Europe, Africa, North America and South America. Etihad's aircraft cabins are configured in a variety of ways, and can include The Residence (a three-room suite), First Class Apartment, First Class Suite, Business Studio and Economy Smart Seat. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by First Class and Business Class passengers at its hub at Abu Dhabi International Airport (AUH). It operates seven lounges at other airports.

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