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Etihad Airways

18,907 reviews
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566
Overview
3.018,907 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
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Food and beverage
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About Etihad Airways
Headquarters: PO Box 35566, Khalifa City, Abu Dhabi United Arab Emirates 35566

Airline Summary

Based in Abu Dhabi, Etihad Airways (EY) is the national carrier of the United Arab Emirates. It operates non-stop flights to more than 90 destinations in the Middle East, Asia, Oceania, Europe, Africa, and North America. Etihad's aircraft cabins are configured in a variety of ways, and include The Residence (a three-room suite), First Class, Business Class, and Economy Class. Depending on the aircraft, its First Class may be configured in either their Apartment (A380) or Suite (787 Dreamliner) format. Its Economy Class cabin also offers a variety of different seat types, including their extra legroom Economy Space option. The airline has a First Class Lounge, Premium Lounge and an Arrivals Lounge for use by passengers at its hub in Abu Dhabi International Airport (AUH).
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18907Reviews
6296Photos
100Tips

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niba k wrote a review Yesterday
1 contribution
Lahore - Abu Dhabi
International
They have not served us tea There were turbulence in airline Need to work on this Airbus is small, it needs to be spacious and legroom must be wide enough to get comfortable
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Easter S wrote a review Yesterday
1 contribution
New York City - Chennai (Madras)
International
I was exited to get onboard Etihad from Abu Dhabi to JFK , till then it was all outstanding service by the staff on board as well as airport staff , everything went downhill when the staff servicing the business class became selective , ignoring any requests from me or my son, was surprised when staff would not return back when you request a meal. I had flown Etihad several years back from Dallas and I had seen a similar behavior but thought it might have changed .. surprising it is the same. I have decided not to reinvent the wheel but fly emirates or Qatar in future. as their staff are more seasoned.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Fatima M wrote a review Yesterday
1 contribution
Amsterdam - Abu Dhabi
International
I booked on 15 March tickets to Umrah ( transfer Abu Dhabu to Jeddah). Booked via website Etihad and paid by IDEAL. Money was written off from my bankaccount, but tickets where not issued.Contact Etihad directly. Cause of problem with GlobalCollect the amount was not approved by Etihad Airways. The amount would be refund within 15 working days. It is now more then 45 working days and still waiting for my refund. Due to the lack service at refund departement of Etihad Airways , I am now forced to appoInt a lawyer and start legal summon against Etihad Airways BV.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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CptPrivate wrote a review Yesterday
Winterthur, Switzerland17 contributions
Zurich - Male
International
First flight with Etihad (ever), will be upcoming monday. But will also be our last. According to the website, 5kg excess baggage costs 44 USD each way. Now I want to book online in advance and despite the discount it is 78 EUR / 5kg each way. Converted about 83 USD. So almost twice as expensive. Customer rip-off
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Guide19942665939 wrote a review Yesterday
1 contribution
Bangkok - Madrid
International
This is the worst airline I have ever experienced at the age of 40 years old. My flight itinerary was from Bangkok to Madrid with 2.5 hours stopover in Abu Dhabi, which is find. We are the family of three. On the date of departure when we were on the the way to the airport, we received the email saying that our flight will be delay due to technical problem. And because of this delay it caused us 24 hours stopover in Abu Dhabi. We were on the phone with the customer service and there is nothing they can do. If we take this flight, that's the destiny we have to face. There is no alternative solution or option whatsoever. In the end, we decided to book Turkish airline last miniute (cost us double) and ask for the full refund and compensation (It's been 30 days we haven't received anything). Now that I am writing, I am trying to send the feedback to the customer service, and the only way to do it is via website on the feedback button. But the form is not possible to send whether you fill everything correctly. I know it sounds ridiculous but it's true. I am on the Live Chat with the team and they can not do anything either. Still now I can not file the complaint and that's why I spare my time to write the review here in the hope that somebody will see it and take serious action and provide compensation that make sense for us.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bar in der neuen Businesslounge
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niba k wrote a tip Yesterday
"Check the seats while booking even if you have kids since my husband and i were not allocated seat together despite being with a baby "
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Explore36592885645 wrote a tip 20 Apr
"Don't trust the checked baggage allowance information on their official website/booking process flow! "
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yadgiry wrote a tip 19 Apr
"The 380 is spacious on regional flights check the inflight entertainment it can be limited. Economy and premium economy seats are spacious"
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charl r wrote a tip 19 Apr
"Flight emirates"
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minz wrote a tip 14 Apr
"It’s all good if it goes smoothly but soon as you need customer service there is NONE"
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