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Finnair

8,355 reviews
Headquarters: Tietotie 9, Vantaa Finland 01530
Overview
3.58,355 reviews
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Finnair

Airline Alliance

oneworld
Headquarters: Tietotie 9, Vantaa Finland 01530

Airline Summary

Finnair (AY) is the largest airline in Finland as well as the country's flag carrier. The airline has a hub at Helsinki Airport (HEL) and flies to about eight other destinations within Finland. Internationally, Finnair flies to about 80 destinations across Europe, Africa, Asia and North America. Finnair is a member of the oneworld alliance and also has codeshare agreements with about 10 non-alliance airlines. Its fleet includes some aircraft that are outfitted with only Economy Class seating and other planes with a three-cabin configuration (Business Class, Economy Comfort Class and Economy Class). Finnair operates a single lounge for premium passengers at Helsinki Airport.
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8355Reviews
4254Photos
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sirjennings wrote a review Feb 2024
Henley in Arden, United Kingdom15 contributions17 helpful votes
Bangkok - London
International
Booked Business Class flights back in November 23 (so 3 months ago) from Bangkok to London. In Bangkok and went to check in (2 days before flight on 24th Feb 24') but as I was filling in the online form I received a text message saying that our seats were no longer available. After getting past a chatbot, customer services told me that we had been bumped because someone with more points had been given our seats ! Our only option was a refund (and being left high & dry in Thailand) or moving our flights to another day. The only flight which would get us back in time was leaving in 6 hours. Was told by Customer Care that there was nothing they could do - take it or leave it. The 'advisor' then told me they had other people to attend to and she was terminating the chat... which she promptly did ! Shockingly bad service - Avoid this airline !!
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Botch82 wrote a review Feb 2024
Sunshine Coast, Australia1 contribution
Helsinki - Sydney
International
DO NOT fly with Finnair. We traveled to Finland for Christmas 2023 with our small child. When we arrived in Finland I contacted them to purchase a seat for our child for our return journey instead of her original infant ticket. I paid for the ticket and was issued with a booking reference and ticket email. I even received the email before you fly to check in for our additional ticket. When we arrived at the airport we were told the booking did not exist and our ticket would not be issued (even after I produced all of the evidence. I even showed them my bank account with the deduction from Finnair) and we would have to take it up with ‘customer relations’. Furthermore our tickets from Hong Kong to Sydney were 10 rows apart and we only got to sit together once we arrived in Hong Kong and I sorted that with Cathay Pacific. The guy at the airport in Helsinki even chuckled at me when I was pleading my case. I sent my email to Finnair on the 10th January (they have no phones in ‘customer relations’ to ring) and its now the 28th of February and I still have received no refund nor a response from Finnair that resembles a human response. Just a ‘we are congested and your case will be handled shortly’. Firstly saying cases are handled in 1-3 weeks now saying 5-7 weeks. And still no response or a call from an actual person. Disgraceful. Steer clear!!!
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Natalia P wrote a review Feb 2024
2 contributions7 helpful votes
Helsinki - Las Palmas de Gran Canaria
Europe
We travelled a lot with Finnair recently. Every next flight is getting worse and worse. Price is very high for services they provide. For 6,5 flight no food at all, cannot change seats despite check in 36 hours before flight even with additional payments, there is no options to change. Even if you prebook food, you cannot choose food for people with food allergies. Just try to find some other company to travel with, finnair is crap, it's just lowcoster with super high prices.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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John C wrote a review Feb 2024
4 contributions1 helpful vote
Dublin - Tallinn
Europe
My flight was cancelled and a mo th later I'm still waiting for my money back. Awful customer service - it's taken a month for them to generate a generic email with the usual platitudes saying they're very busy and they get back to me god knows when. They were quick to take my money but couldn't be bothered to invest in customer service.
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nickrogle wrote a review Feb 2024
48 contributions27 helpful votes
London - Kittilä
Europe
My wife and I flew out as a special Christmas present to each other. The outbound flight was superb. The inbound flight was appalling. We paid nearly £3000 for two return flights whilst the chap next to us paid £500. The business class upgrade is really not worth it. The food out was spectacular while the food back was in edible Business class is business class ? Get some continuity guys. Save your money and spend it on something nice when you get there. If we can find any other airline we would use them in the future. Definitely off the wish list
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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Business class ?!
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Jus de myrtille disponible gratuitement tout le long du vol.
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Repas à l'aller (pâtes avec boulettes de viande et sauce tomate... Un peu trop épicée et ce n'était pas précisé) + une salade en entrée.
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Petit-déjeuner à l'aller.
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Entrée du repas du retour. Pas de photo du plat : riz et poulet frit.
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sirjennings wrote a tip Feb 2024
"Tip - get a refund for your ticket and book with a proper airline"
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Botch82 wrote a tip Feb 2024
"Don’t do it. "
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Natalia P wrote a tip Feb 2024
"Just try to find another company"
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John C wrote a tip Feb 2024
"Don't book Finnair."
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Zitatravel wrote a tip Feb 2024
"Go to another carrier. "
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ReturnOne-wayMulti-city
Depart
Sat, 16/03
Return
Sat, 23/03
Travellers
1, Economy