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Garuda Indonesia


6,150 reviews
Headquarters: Soekamo-Hatta International Airport Cengkareng, Jakarta 19120 Indonesia 011 62 804 180 7807 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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6,150 Reviews from our TripAdvisor Community

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6,150 reviews from our community

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Showing 3,455: English reviews
2 reviews
Reviewed yesterday
NEW

First time flying Garuda. Very good in flight service, good leg room for economy flight. Good selection of movies and music for in flight entertainment.

International Economy Melbourne - Denpasar
Helpful?
Thank GoPlaces64779099929
Kingston, Australia
Level 2 Contributor
7 reviews
4 helpful votes
Reviewed 2 days ago
NEW
via mobile

Thanks Garuda Indonesia. You have restored my faith in airlines. Wonderful service, good food, very comfortable & on time. I will definitely choose Garuda again.

International Business Class Sydney - Denpasar
Helpful?
Thank hornet450
2 reviews
Reviewed 2 days ago
NEW
via mobile

furious with the customer service of this airline. they moved our (transfer) flight up, so we missed our connection for their plane. they refused to comp the fee that it cost to book new flights even though it was their fault that we missed the connection. In addition to that, the next flight was 8 hours later. they wouldn’t allow...

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Domestic Economy Lombok - Sumbawa Besar

Helpful?
Thank shaktibird33
Melbourne, Australia
Level 2 Contributor
8 reviews
Reviewed 2 days ago
NEW

The flight left on time, it took 5 hours to get to melbourne, well done garuda. The staff were very friendly and assisted us when required. The only question from me was the food was pretty average, the initial item they bought out was a bun that was awful but the main meal was cold. Overall well done garuda.

International Economy Balikpapan - Melbourne
Helpful?
Thank rosskeppel
Level 1 Contributor
3 reviews
Reviewed 3 days ago
NEW
via mobile

Return flight on October 1st 2018.Unfortunately, our return trip on a full fare paid business class seat was very disappointing. My husbands seat was faulty and every time he needed to adjust or recline his seat, it had to be reset by the cabin crew. Also the Garuda lounge was terrible. No air conditioning, one toilet, bugs everywhere and food...

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International Business Class Denpasar - Melbourne

Helpful?
Thank jc0ll0
Batam, Indonesia
Level 3 Contributor
15 reviews
Reviewed 3 days ago
NEW

Fast Check in and boarding, Great service on board incl. full meal and IFE and beautiful smile from the crew, definitely the 1st choice if you fligh for indonesian domestic of int'l if you fly from Indonesia.

Domestic Economy Batam - Jakarta
Helpful?
Thank Yanto_Leo
Level 4 Contributor
21 reviews
5 helpful votes
Reviewed 3 days ago
NEW
via mobile

Love flying with Garuda from the moment you step on the plane you feel like your on holidays..The staff are extremely friendly and wanting to please. The meals and beverages are great also find the entertainment (Movies) plenty to choose from.

International Economy Sydney - Denpasar
Helpful?
Thank Tanya S
Perth, Australia
Level 5 Contributor
46 reviews
5 helpful votes
Reviewed 3 days ago
NEW

very good service and flight.. has the early 0740 morning flight from Perth at very affordable cost,good in flight movies etc and meal and drinks provided,arrives on time and close to arrival hall

International Economy Perth - Denpasar
Helpful?
Thank markbutt62
Level 4 Contributor
41 reviews
22 helpful votes
Reviewed 3 days ago
NEW

We flew round trip with Garuda. Great service from check-in to destination and return. On the return trip one of the cabin crew was the same as on our first flight. She remembered us. Nice people, nice crew, nice trip.

Domestic Economy Jakarta - Manado
Helpful?
Thank tedt686
Bekasi, Indonesia
Level 6 Contributor
42 reviews
1 helpful vote
Reviewed 4 days ago
NEW

still on time, with newspapers and candy, as usual. glad its back after gone for a while. nice flight.

Domestic Economy Jakarta - Banjarmasin
Helpful?
Thank Teguh R
See travel tips for airlines
“Choose you own seats when checking in.”
GoPlaces64779099929, 17 Nov 2018 | Read review
“Don’t pack any alcohol in any of your luggage.”
tedt686, 15 Nov 2018 | Read review
“Take your own snacks!”
bexi991, 14 Nov 2018 | Read review
“check out for business class fares. if the difference is less than double than go for it.”
JivanKotian, 13 Nov 2018 | Read review
“Just Fly With Garuda!”
braucicb, 13 Nov 2018 | Read review
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About Garuda Indonesia
Garuda Indonesia (GA) is Indonesia's flag carrier and a member of the SkyTeam alliance. The airline operates non-stop flights to about 40 domestic destinations and 20 international destinations in 13 countries across Asia, Oceania, the Middle East and Europe. Its fleet include some configured with just Economy Class seating. Other aircraft feature two-cabin configurations (Executive Class, which is Garuda's Business Class product, and Economy Class) and three-cabin configurations (First Class, Executive Class and Economy Class). The airline has hubs at Soekarno–Hatta International Airport (CGK) near Jakarta and Ngurah Rai International Airport (DPS) in Southern Bali.
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