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Iberia

22,802 reviews
Headquarters: Martínez Villergas 49, Madrid Spain 28027
Overview
3.022,802 reviews
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About Iberia

Airline Alliance

oneworld
Headquarters: Martínez Villergas 49, Madrid Spain 28027

Airline Summary

The largest airline in Spain, Madrid-based Iberia (IB) flies non-stop to about 15 domestic destinations and about 60 international destinations within Europe, and in Asia, Africa, the Middle East, North America and South America. Iberia is a member of the oneworld Alliance and has codeshare agreements with more than 15 airlines. Adolfo Suárez Madrid-Barajas Airport (MAD) is home to Iberia's hub, while Barcelona El Prat Airport (BCN) serves as a focus city. Iberia's fleet of aircraft feature a two-cabin (Business Class and Economy Class) configuration.
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22802Reviews
3728Photos
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Popular mentions
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Air-eau Feu-ter... T wrote a review Yesterday
3 contributions
Lima - Brussels
International
"I am appalled by the dishonesty, incompetence, and deception I have encountered with Iberia. I have spent the last 7 hours attempting to change my flight, which I purchased with the option to alter my return date. However, Iberia has made this process unnecessarily complicated. Online changes are unavailable, and their announced option to use WhatsApp for assistance is non-functional. Additionally, tariffs have inexplicably been unavailable on the website since yesterday, forcing me to rely on phone service for information and changes. However, each time I call, I am placed on hold and the call eventually disconnects. I have spent a total of 6 hours on the phone with 9 different representatives. The first representative informed me of a 700 euro difference in tariffs from what I originally paid, after 40 minutes of waiting. When I requested to speak to the responsible person, I was told it was impossible. Subsequent calls revealed discrepancies in tariff amounts, ranging from 17 euros to 600 euros due to alleged tariff changes every 15 minutes. Only one representative offered a solution for the call failures, promising a callback that never materialized. After hours of frustration, I finally spoke to someone who quoted a 214 euro difference, though this amount had previously been much lower. I am still on the phone, waiting to make payment, and constantly being told to wait another 15 minutes. This level of service is completely unacceptable." "I'm back to square one as the call has failed again. Despite an hour of waiting just to make a simple change and my repeated requests to acknowledge the possibility of calls dropping, I find myself calling for the 10th time today."
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Maria F wrote a review Yesterday
1 contribution
Madrid - Santo Domingo
International
I have years using Iberia but it seems they are going sinking! I boight a extra luggage thru their website and they even charged my bank. To notice their websites and platform is terrible ! Once i had my flight date In the counter, the girls who worked there have told me they did not saw that luggage. They charged me 120euros for that extra luggage when i already had paid 50 that means i have a small extra item for the charge of 170 just because their system is bad. Even i have shown all the billings made and the confirmation. I will never use Iberia, it went from been my best flight to the worst!
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kit kat wrote a review 17 Mar
Kythira, Greece3 contributions
Madrid - Lima
International
Terrible all the way through. Bought a business class ticket but the flight was with LATAM. Never knew, as I bought the ticket with Iberia and all the information I got was from Iberia. Long technical delays. Not allowed to have a guest st the lounge because LATAM is not One World. This is whst I was told ar the Iberia lounge and with a bad attitude. If you can, avoid both Iberia and LATAM
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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TaylorTrip34 wrote a review 17 Mar
Winston Salem, North Carolina5 contributions2 helpful votes
London - Madrid
Europe
Dreadful. Disabled passenger needed help lifting a 15 ish pound bag into overhead. Flight attendants rolled eyes and refused. Seat padding is about .5” thick and after flying all night, no food or sleep, the salsa music during flight was too much. Hope to never see Iberia again!
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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JCB wrote a review 17 Mar
London, United Kingdom29 contributions6 helpful votes
Madrid - London
Europe
Just as seats are specifically — and somewhat systematically — allocated to all passengers on a plane, luggage compartments should also be specifically allocated to all passengers in order to guarantee that they will be able to place their cabin suitcases in the relevant compartment. The current system (or rather: the lack of it) is both messy and plainly unsatisfactory.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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Enrique est à fond dans son boulot !!!
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Charriots non-sécurisés jusque contre mes pieds
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Personnel désinvolte !!!
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Air-eau Feu-ter... T wrote a tip Yesterday
"Don't fly with Iberia"
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Yolanda C wrote a tip 14 Mar
"Don’t with them unless you are from a country they specifically serve. Like people from Spain"
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Rana M wrote a tip 14 Mar
"Do not take any flight with this airlines save your money and time"
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Felix I wrote a tip 12 Mar
"FLY SOMEWHERE ELSE"
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John L wrote a tip 12 Mar
"The best tip I can give is to avoid this airline by all means."
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ReturnOne-wayMulti-city
Depart
Tue, 02/04
Return
Tue, 09/04
Travellers
1, Economy