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Iberia

22,719 reviews
Headquarters: Martínez Villergas 49, Madrid Spain 28027
Depart
Tue, 05/03
Return
Tue, 12/03
Travellers
1,Economy
Overview
3.022,719 reviews
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About Iberia

Airline Alliance

oneworld
Headquarters: Martínez Villergas 49, Madrid Spain 28027

Airline Summary

The largest airline in Spain, Madrid-based Iberia (IB) flies non-stop to about 15 domestic destinations and about 60 international destinations within Europe, and in Asia, Africa, the Middle East, North America and South America. Iberia is a member of the oneworld Alliance and has codeshare agreements with more than 15 airlines. Adolfo Suárez Madrid-Barajas Airport (MAD) is home to Iberia's hub, while Barcelona El Prat Airport (BCN) serves as a focus city. Iberia's fleet of aircraft feature a two-cabin (Business Class and Economy Class) configuration.
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22719Reviews
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Sonia V wrote a review 18 Feb
2 contributions1 helpful vote
Dublin - Madrid
Europe
My review is not for the lovely and friendly staff at the airport and aircraft. It is for the refund department staff. While purchasing a flight on the website, when I was sharing my card details, the website crashed and charged me twice for the same tickets. This happened the 18th of January. I’ve been calling and talking with different agents 6 times already. They all told different things: “It is processing” “you will have the refund in 2 weeks” “refund in 24 hours” 2 days ago they told me “in 5 hours you will get your refund” . As for today 18th of February still didn’t get a refund or an email. I called again today, and they told me 48 hours for refund… WTH this is frustrating!! HELP
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kateřina Ž wrote a review 18 Feb
1 contribution
Miami - Madrid
International
Worst airline. The flight was delayed and the connecting flight was just so-so. We informed the crew, who instead of helping us, on the contrary, delayed us on the plane and let us disembark in business class despite our repeated pleas that we only had 20 minutes to transfer and we were really in a hurry. We didn't make it. Staff arrogant and unwilling. Nejhorší aerolinka. Let měl zpoždění a navazující let byl jen tak tak. Informovali jsme posádku, která nás místo pomoci naopak při vystupování zdržela v letadle a nechala vystoupit business třídu i přes naše opakované prosby, že máme na přestup pouze 20 minut a opravdu spěcháme. Letadlo jsme nestihli. Personál arogantní a neochotný.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Joachim S wrote a review 16 Feb
1 contribution
Frankfurt - Quito
International
Two persons did about 70 flights from Frankfurt to Quito and Santiago de Chile or back in economy and business calls in the last 25 years. Technically flights and planes were ok and safe all over the years. But service got terrible in the last 10-15 years. Onbord staff is often very rude, even in business class. Luggage service is terrible, we had to wait several times over a week for a missing piece without any excuse or compensation. On the other hand we got charged for every kg passing 23kg. Service on the ground for complaints is non existent and obviously on purpose. Iberia Germany is not reachable by any postal letter (letters come back) and complaints by email are impossible. Via the web contact form you get forced to fill in tons of data, what is almost impossible, as the data is often incomplete and it takes hours to find out what to fill in. Therefore we ended our membership after 25 years.
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Date of travel: August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Moodbidri B wrote a review 13 Feb
4 contributions1 helpful vote
Zurich - Marrakech
International
Always interesting to see reviews from one end to the other. But we had a great time on Iberia both to and fro. Flights were on time. Baggage was damaged upon arrival in RAK. Prompt report generated by the ground staff. And once uploaded on Iberia website, case was reviewed and money paid into my account with 48 hours. That is quick service. Thank you. On these flights, my recommendation is at least to serve water at no cost.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Oti D wrote a review 12 Feb
1 contribution
Vienna - Madrid
Europe
our luggage was destroyed and delayed , they compensate my korean friend but not me ( Moroccan) meanwhile we did the same procedure. so this company is racist they filter their passengers based on nationality ! Don’t fly with them
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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joão nuno R wrote a tip 11 Feb
"Avoid it if don’t want to have problems"
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Emily Lettner wrote a tip 11 Feb
"Tip to have the best flight with Iberia: Don’t book! If you already have, don’t bring a bag or suitcase "
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Marc F wrote a tip Jan 2024
"I do not recommend them at all."
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Kenneth Bo wrote a tip Jan 2024
"Only travel short distances where service doesn't matter. And never buy Premium - they downgrade for no reason and you don't get a refund"
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PJ D wrote a tip Jan 2024
"Pay the little extra for business class it was totally worth it"
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