We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Japan Airlines


5 of 5 stars
11 Reviews
Headquarters: 2-4-11 Higashi-Shinagawa, 2-chome Shinagawa-ku, 140-8637 +81-0570-025-121 Website

TripAdvisor Reviewer Highlights

Read all 11 reviews
Visitor rating
  • 8
    Excellent
  • 3
    Very good
  • 0
    Average
  • 0
    Poor
  • 0
    Terrible
Excellent Service On board

JAL can be highly recommended. Service was excellent from start of flight to the finish. The... read more

5 of 5 starsReviewed today
Marazdm
Rating summary
  • 4.5 of 5 stars
    Legroom
    4.5 of 5 stars
    Seat Comfort
  • 4.5 of 5 stars
    Inflight Entertainment
    4.5 of 5 stars
    Onboard Experience
  • 5 of 5 stars
    Customer Service
    5 of 5 stars
    Value for Money
Add Photo Write a Review

11 Reviews from our TripAdvisor Community

Write a Review

11 reviews from our community

Date | Rating
  • English first
  • Any
English first
Level Contributor
12 reviews
5 of 5 stars Reviewed today NEW

JAL can be highly recommended. Service was excellent from start of flight to the finish. The Stewardess were professional and warm. Food on board was excellent. I chose the Japanese option. Delicious and fresh ingredients were used. Flat bed was comfortable and the equipment on board user friendly. I would definitely fly JAL again.

International Business Class
Helpful?
Thank Marazdm
Coffs Harbour, Australia
Level Contributor
42 reviews
23 helpful votes
5 of 5 stars Reviewed today NEW

My family were all impressed with the quality, comfort, food, entertainment and service on Japan Airlines. we flew from Tokyo to London on 10 Dec and were fortunate to have a quiet flight with a fair nnumber of empty seats. However the flight from Vancouver to Tokyo was full and it was equally as good. Having been on a 'round...

More  International Economy

Helpful?
Thank Snowflakeseeker
tessacate88
Level Contributor
99 reviews
72 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Travelled on this airline for the first time recently and was very pleased I did. The seats were very comfortable for a long haul flight, the in-flight service was very attentive and courteous without being over the top. Food was average and I have had much better on other premium airlines. The flights departed and arrived on time. The in...

More  International Business Class

Helpful?
Thank tessacate88
San Jose, California
Level Contributor
16 reviews
4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have flown this airline many times to different places. There aren't many ways airlines can differentiate themselves, but JAL really tried hard. Their flights are usually on time, and when they are late, it usually isn't by more than a few minutes. Their in-flight staff is the most courteous we have experienced - they know when to check in...

More  International Economy

Helpful?
Thank Tokayo2014
Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed 1 week ago

I really enjoy myself with this airline. The food served was really delicious. Besides, I was impressed with the service and cleanliness of the airplane. Highly recommended for those who wants to go to Japan.

North Asia Economy
Helpful?
Thank AidaZak
New Delhi, India
Level Contributor
84 reviews
48 helpful votes
4 of 5 stars Reviewed 1 week ago

Was pleasantly surprised by the Economy Class experience by JAL 94 from Seoul to Tokyo. The leg space was comfortable, service efficient and good inflight entertainment. I did not expect such an experience for a cheap ticket bought through a travel website.

North Asia Economy
Helpful?
Thank Acerishi
Level Contributor
69 reviews
17 helpful votes
5 of 5 stars Reviewed 1 week ago

I accidentally got a great ticket deal from Expedia and it was an impressive experience. I was impressed by the cleanliness and service. There were always smiles on the fight attendant's faces and they never hesitated to help. They served tasty food and drinks. The on board entertainment was great with old and new movies and music. The plane itself...

More  Southeast Asia Economy

Helpful?
2 Thank Thapanee S
Montreal, Canada
Level Contributor
200 reviews
130 helpful votes
5 of 5 stars Reviewed 1 week ago

It was my first time with this airline and my first flight was great and the second one, the 13 hour one was even better. They give 2 meals plus snacks as well as several snacks at the back of the plane that you can get yourself. It mentions Wifi when I fill out this review but I was not...

More  International Economy

Helpful?
Thank Namaste24
Tampa, Florida
Level Contributor
10 reviews
4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After a long layover while I tried to sleep in Kennedy Airport, Japan Airlines opened it's ticketing area for boarding passes around 7:00 with a welcome and a bow to us. It was uphill from there because the service was great! They had about six stewards in economy, they were all polite and helpful. We had two full meals on...

More  International Economy

Helpful?
Thank tampamar
Laval, Canada
Level Contributor
24 reviews
10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The best airline and service ive seen in a long time. Really nice seat and lots of place. Best food and service. The staff is so attentive to your demand. Wow

International Business Class
Helpful?
1 Thank NicolasQ3
About Japan Airlines
The country's largest airline, Japan Airlines (JL) is headquartered in Tokyo. It flies non-stop to about 60 domestic destinations and more than 30 international destinations in Asia, Europe, Oceania, North America and South America. JL is part of the oneworld alliance and also has codeshare arrangements with about 30 other airlines. The airline has four classes of service: First Class, Executive Class (the equivalent of Business Class), Premium Economy Class, Class J (Economy Class seating with larger seats) and Economy Class. Its fleet features a variety of two-cabin, three-cabin and four-cabin configurations. Japan Airlines' primary hubs are located at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT).
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register