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Japan Airlines (JAL)


4.5 of 5 bubbles
1,833 Reviews
Headquarters: 2-4-11 Higashi-Shinagawa, 2-chome Shinagawa-ku, 140-8637 Tokyo Prefecture +81-0570-025-121 Website
Rating summary
  • 4 of 5 bubbles
    Legroom
    4 of 5 bubbles
    Seat Comfort
  • 4.5 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    Cleanliness
    4.5 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    4 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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1,833 Reviews from our TripAdvisor Community

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1,833 reviews from our community

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Showing 475: English reviews
Level Contributor
22 reviews
5 of 5 bubbles Reviewed yesterday NEW

I flied with this airline last year and I really love this company. The air crews and ground crews are very friendly and nice. The food is very yummy as well.

North Asia Economy Bangkok - Tokyo
Helpful?
Thank Romrawin K
York, England, United Kingdom
Level Contributor
25 reviews
20 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

The standard on JAL was a lovely surprise - generous legroom, good service, and really imaginative food. They have clearly given this some time & effort, involving food stylist Nami Iijima to create the menus - which are tasty & fresh (salads with tasty dressing, wide range of fruit in fruit salads etc). Other airlines take note!

Southeast Asia Economy Tokyo - Kuala Lumpur
Helpful?
Thank Martin H
Evansville, Indiana
Level Contributor
49 reviews
1 helpful vote
3 of 5 bubbles Reviewed 3 days ago NEW

the attendants on this flight were so nice and friendly. even with a slight language barrier they made sure to ask me like everyone else about drinks food ect. they are by far the friendliest airline i have flown. i used them in OCT 2016 as well and service was wonderful then as well!!

International Economy Chicago - Tokyo
Helpful?
Thank divastar1974
Milpitas, California
Level Contributor
20 reviews
3 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW

This flight was the best we had among other flights we had had. From the boarding experience (at Narita airport) to on board service, esp. flight attendants...was absolutely wonderful! While we were boarding there was an attendant who held the sign and guided the business class group so that the line went smotthly. The best among the attendants during our...

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Southeast Asia Business Class Tokyo - Ho Chi Minh City

Helpful?
Thank hoanglechi
Level Contributor
10 reviews
3 helpful votes
5 of 5 bubbles Reviewed 6 days ago NEW

Codeshare flight. Business travel and the flight was listed as another carrier. Had a very good meal. Entertainment options were sound. 25 years since my last trip to Japan so it was nice to return on this carrier.

International Economy San Diego - Fukuoka
Helpful?
Thank greg m
Country Victoria, Australia
Level Contributor
272 reviews
293 helpful votes
4 of 5 bubbles Reviewed 1 week ago

From 1996-2007 we used JAL usually once a year from Australia to Europe, until we found more competitive airfares. On this recent trip MEL-SYD-TYO overall we found the journey again pleasant, the food SYD-TYO was the best airline meal we have had for years, however the return leg main meal was the worst we have had for some time on...

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International Premium Economy Melbourne - Tokyo

Helpful?
1 Thank Hitchiker_bear
Campbell, CA
Level Contributor
27 reviews
42 helpful votes
5 of 5 bubbles Reviewed 1 week ago

Purchased business class on sale roundtrip from LAX to NRT (we live in San Jose but the business class prices from SFO were more expensive, so used reward points to fly free to LAX to take advantage of the business class sale from there). Amazing service and amenities were a great way to start and finish our trip to Japan....

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International Business Class Los Angeles - Tokyo

Helpful?
Thank mere_du_matt
Chicago, Illinois
Level Contributor
3 reviews
1 helpful vote
4 of 5 bubbles Reviewed 1 week ago

Japan airlines has always been one my favorites. I've taken EVA, Cathay, Malaysian, Turkish, Qatar, Ana, and Japan has been consistently a safe & easy decision for me. Somehow there's typically reasonable layover options with either 2-3 hours or 10-12 hours. So if i decide to explore and kill time in Tokyo I can, or if i want to just...

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International Economy Chicago - Kuala Lumpur

Helpful?
Thank edurashezrin
Seremban, Malaysia
Level Contributor
17 reviews
4 helpful votes
5 of 5 bubbles Reviewed 1 week ago

very comfortable seat with 34 inch pitch leg room.rated as one of the best airline in economy class. service is excellent with all smiling face from air stewardess. Food and beverage are superb. quality of touch screen LCD is very good. finally the air ticket price is couple hundred higher than low cost carrier. I will continue fly JAL

Southeast Asia Economy Tokyo - Kuala Lumpur
Helpful?
Thank day2travel
Brisbane, Australia
Level Contributor
228 reviews
110 helpful votes
4 of 5 bubbles Reviewed 1 week ago

This was a good service and the lounge was very good. The only down side I thought was that the service was a little lax. I think that was mainly due to the Hostess's lack of proactivity and being a little shy. On arrival in Helsinki we received our bags promptly. This was a long haul flight and we arrived...

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International Business Class Tokyo - Helsinki

Helpful?
Thank Muruk
See travel tips for airlines
“We should book all the flights with Air Japan/ Nippon Airways.”
 of 5 bubbles hoanglechi, 18 Jan 2017 | Read review
“Row 5 is in a separate cabin, very quiet and private.”
 of 5 bubbles mere_du_matt, 15 Jan 2017 | Read review
“If travelling with a partner ensure that you note your seating preferences well in advance”
 of 5 bubbles Muruk, 11 Jan 2017 | Read review
“I know which seats do not have the boxes under them, but I'm not sharing this information. These seats are always the first to fill up.”
 of 5 bubbles Jiesto, 7 Jan 2017 | Read review
“Don't fly JAL.”
 of 5 bubbles Jiesto, 7 Jan 2017 | Read review
Show next 5 travel tips 5 of 10
About Japan Airlines (JAL)
The country's largest airline, Japan Airlines (JL) is headquartered in Tokyo. It flies non-stop to about 60 domestic destinations and more than 30 international destinations in Asia, Europe, Oceania, North America and South America. JL is part of the oneworld alliance and also has codeshare arrangements with about 30 other airlines. The airline has four classes of service: First Class, Executive Class (the equivalent of Business Class), Premium Economy Class, Class J (Economy Class seating with larger seats) and Economy Class. Its fleet features a variety of two-cabin, three-cabin and four-cabin configurations. Japan Airlines' primary hubs are located at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT).
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