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Japan Airlines (JAL)


4.5 of 5 stars
1,296 Reviews
Headquarters: 2-4-11 Higashi-Shinagawa, 2-chome Shinagawa-ku, 140-8637 Tokyo Prefecture +81-0570-025-121 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 723
    Excellent
  • 442
    Very good
  • 96
    Average
  • 15
    Poor
  • 20
    Terrible
Fantastic airline

JAL were wonderful to fly with. We had our four children with us and they were very attentive to... read more

5 of 5 starsReviewed 3 days ago
Ange B
via mobile
Rating summary
  • 4 of 5 stars
    Legroom
    4 of 5 stars
    Seat Comfort
  • 4.5 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4.5 of 5 stars
    Cleanliness
    4.5 of 5 stars
    Check-in and Boarding
  • 4 of 5 stars
    Food and Beverage
    4 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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1,296 Reviews from our TripAdvisor Community

Write a Review

1,296 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Level Contributor
7 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

JAL were wonderful to fly with. We had our four children with us and they were very attentive to ensure that they were comfortable and happy. The meals were lovely and larger than other airline meals. The entertainment system was very up to date and modern. The plane itself was roomy and economy did not feel squashy at all. We...

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Southeast Asia Economy Tokyo - Singapore

Helpful?
Thank Ange B
Level Contributor
27 reviews
15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

I don't normally leave reviews for airlines. Flights are normally pretty similar, maybe slightly better food or facilities, but you pretty much know what you're getting. However, JAL surpassed any airline I've ever flown on and the customer service and food was outstanding. We flew economy but this was even better than any premium economy either. The staff went out...

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International Economy Tokyo - London

Helpful?
Thank Gemma A
San Francisco,CA
Level Contributor
192 reviews
80 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

JAL offers the best economy class product across the Pacific hands down. With 34 inches if seat pitch and wide seats, the ride is very comfortable. Crew is truly professional and extremely courteous and polite. Meals are good, and flights almost always on time in my opinion. Services to San Francisco are from Haneda airport, which is very convenient to...

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International Economy San Francisco - Tokyo

Helpful?
Thank craig_traveler
Tintenbar Australia
Level Contributor
94 reviews
73 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Ouch, it all began with the officious crew in western uniform. I remember JAL staff in traditional (?) dress giving us a taste of their country as soon as you step on board. Seats are narrow and hard and at 164 cms I could not stretch out completely in a flat bed. Food so so.

North Asia Business Class Singapore - Tokyo
Helpful?
Thank CK61
Level Contributor
8 reviews
4 of 5 stars Reviewed 5 days ago NEW via mobile

I had a flight to Tokyo from CGK, and I had a good time during the flight. I remember the cabin crew gave us a disposable towel for cleaning the face. The leg room is long enough, the seat is comfortable. The entertainment is good as well. One thing that I dislike is the food. I didn't like the raw...

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North Asia Economy Jakarta - Tokyo

Helpful?
Thank setiawaty n
Level Contributor
85 reviews
98 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is a little gem and a nice experience. Although this is only my second first class flight I think I'm happy to declare its probably not worth the extra dollars/points up from business class. MAybe Singapore suites may change this opinion. You get into the Qantas first class lounge in Sydney, where the Neil Perry dining means there isn't...

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International First Class Sydney - Tokyo

Helpful?
Thank Laramber
Trinidad and Tobago
Level Contributor
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

Whilst JAL had most of the perks that usually come with business class, it's seats and your personal space could do with a a little face lift. Seats go into full bed mode, I even had a mattress in my overhead cabin to make my flight more comfy. Remote control was within reach without any effort to control my seat...

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International Business Class Tokyo - Los Angeles

Helpful?
Thank KeishSee
Henderson, Texas
Level Contributor
3 reviews
2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We were dreading a long flight, but it was so comfortable, excellent food, very good wine, and the hostesses were attentive and beautiful. We had such a good time with our friends when the plain landed we did not want to get off!

International Business Class Los Angeles - Bangkok
Helpful?
Thank _popejanie
Singapore, Singapore
Level Contributor
267 reviews
40 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

As we have someone on wheelchair Travelling with us, we were assisted at every sector of the flights. First we were told to check in early to get the needed seats near to the toilets. We were able to sit together. Upon arrival at Tokyo for the transfer to the Domestic Terminal, there was a ground staff who assisted us,...

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North Asia Economy Singapore - Osaka

Helpful?
1 Thank NGO A
Noosa Heads
Level Contributor
1,895 reviews
421 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The service on the Narita to Honolulu flight is different to other JAL services such as to Europe and USA where there is more competition.The food selection was very limited and the food good but not to the standard you might see on other flights. There was no amenities pack.The staff however compensate and are always very good and pleasant....

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International Business Class Tokyo - Honolulu

Helpful?
Thank Oldjack
See travel tips for airlines
“This service did not have seats or food suitable for Australian tastes or size.”
 of 5 stars CK61, 23 Sep 2016 | Read review
“Get a window/center seat, so you're in your own space, sleeping in an aisle seat with someone next to you watching TV can be bothersome.”
 of 5 stars KeishSee, 22 Sep 2016 | Read review
“Just get ready to go!”
 of 5 stars _popejanie, 22 Sep 2016 | Read review
“Book this flight if you wish to reach your destination with no stop-over, but directly. Definitely time saving.”
 of 5 stars Kennyisegg, 8 Sep 2016 | Read review
“Even though Economy Class, my kids love it.”
 of 5 stars veeraph0ngj, 8 Sep 2016 | Read review
Show next 5 travel tips 5 of 10
About Japan Airlines (JAL)
The country's largest airline, Japan Airlines (JL) is headquartered in Tokyo. It flies non-stop to about 60 domestic destinations and more than 30 international destinations in Asia, Europe, Oceania, North America and South America. JL is part of the oneworld alliance and also has codeshare arrangements with about 30 other airlines. The airline has four classes of service: First Class, Executive Class (the equivalent of Business Class), Premium Economy Class, Class J (Economy Class seating with larger seats) and Economy Class. Its fleet features a variety of two-cabin, three-cabin and four-cabin configurations. Japan Airlines' primary hubs are located at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT).
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