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Japan Airlines (JAL)


4.5 of 5 bubbles
1,928 Reviews
Headquarters: 2-4-11 Higashi-Shinagawa, 2-chome Shinagawa-ku, 140-8637 Tokyo Prefecture +81-0570-025-121 Website
Rating summary
  • 4 of 5 bubbles
    Legroom
    4 of 5 bubbles
    Seat Comfort
  • 4.5 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    Cleanliness
    4.5 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    4 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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1,928 Reviews from our TripAdvisor Community

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1,928 reviews from our community

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Showing 504: English reviews
South Lake Tahoe, CA
Level Contributor
122 reviews
120 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Wow! Our American flights were changed around because of weather, and we were placed on Japan Airlines on our way home from the Philippines. I cannot even begin to tell you how much better this airline was to fly. First off, their coach seats are as roomy as extended leg room upgrades on American...maybe bigger. And you don't have to...

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International Economy Manila - San Francisco

Helpful?
Thank Uphilldeb
Chicago
Level Contributor
36 reviews
82 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

I actually booked this flight as an American Airlines codeshare, and didn't know it until American wouldn't assign me any seats 3 months before the flight. The 777 seats in economy were the roomiest compared to all US airlines. I'm 6'1" and I had 4-5" in front of my knees in regular economy. I didn't get this much room paying...

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International Economy Chicago - Tokyo

Helpful?
Thank kitsuko
Tokyo, Japan
Level Contributor
25 reviews
11 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW via mobile

As with every flight I have taken with JAL this was a very comfortable, relaxing and enjoyable flight. They were very efficient at boarding and getting the flight away on time. The seat was very comfortable and spacious for a regional business class. Staff were very friendly and helpful and were willing to offer advice and recommendation on our destination....

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North Asia Business Class Tokyo - Taipei

Helpful?
1 Thank lrh185
Lincolnwood, Illinois
Level Contributor
3 reviews
2 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW

As this would be a very long flight from Chicago, I researched both JAL and ANA, thoroughly. I talked with co-workers and family. I flew to Japan for business and leisure travel in October/November, 2016. I chose JAL since they were offering a promotion with the Premium Economy seats. JAL's staff was exceptionally friendly and helpful at all times. Seating...

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International Premium Economy Chicago - Osaka

Helpful?
1 Thank Sweetpea722
Singapore, Singapore
Level Contributor
165 reviews
85 helpful votes
5 of 5 bubbles Reviewed 6 days ago NEW

excellent legroom, very good service and movie selection. not too sure about its boast of being the most punctual but I might prefer it to other options for a flight to Japan in future.

North Asia Economy Singapore - Tokyo
Helpful?
1 Thank Seth517
1 review
5 of 5 bubbles Reviewed 1 week ago NEW

This is my first time travelling to other country and the very first country that I travel is Japan! For your information, I'm Malaysian and it is just like wow impression that very first travel is go to Japan.. There a lot of country in ASEAN that have so much attractio but Japan is my choice to start my travel...

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Southeast Asia Economy Tokyo - Singapore

Helpful?
Thank irfanelit .
Level Contributor
6 reviews
1 helpful vote
4 of 5 bubbles Reviewed 1 week ago

Food is great and never stop coming. Started with light refreshment and .The main meal was great and later serve ice cream for desert. Within 2 hours, they serve around of cake and refreshment.

North Asia Economy Singapore - Busan
Helpful?
1 Thank Richard T
Shanghai China
Level Contributor
21 reviews
37 helpful votes
2 of 5 bubbles Reviewed 1 week ago

Pleasant enough flight.....and the flight attendants are outstanding. There is a discernable different between how these flight attendants treat passengers in coach versus what most other (and especially US based airlines) flight attendants do. Lots of smiles, very polite, very respectful. A breath of fresh air. However, there are some distinct drawbacks to JAL. 1) In certain lower cost fare...

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Southeast Asia Economy Tokyo - Manila

Helpful?
Thank Shanghai_Traveller1
Rowland Heights, California
Level Contributor
373 reviews
125 helpful votes
3 of 5 bubbles Reviewed 1 week ago

Our short flight was delayed by about 2 hours, mainly due to TPE's inept traffic controller that couldn't handle the traffic like towers from other parts of civilized world. The seats were similar to U.S. domestic business classes with probably a little more leg room and more reclining. I actually slept for about an hour during the flight, so that...

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North Asia Business Class Tokyo - Taipei

Helpful?
Thank BigFishDiveClub
Rowland Heights, California
Level Contributor
373 reviews
125 helpful votes
3 of 5 bubbles Reviewed 1 week ago

My wife and I decided to try JAL instead of our regular airlines AA for the flight to Taiwan with a change of plane in Haneda. We had really good memories of the last few times that we flew JAL on pacific crossing flights. This time around, it wasn't as good. The service was good, but the food has fallen...

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International Business Class Los Angeles - Tokyo

Helpful?
Thank BigFishDiveClub
See travel tips for airlines
“figuremyour flights to use them whenever you can.”
 of 5 bubbles Uphilldeb, 20 Feb 2017 | Read review
“Look for a Boeing 777-300ER (773) for the biggest economy seats.”
 of 5 bubbles kitsuko, 19 Feb 2017 | Read review
“JAL rewards program is with AA and ANA is with UAL.”
 of 5 bubbles Sweetpea722, 16 Feb 2017 | Read review
“If you can't get a seat assignment at time of booking, you can do so on their website 72 hours before flight.”
 of 5 bubbles Shanghai_Traveller1, 13 Feb 2017 | Read review
“Make sure to check with the gate staff about your departure time as it changes often.”
 of 5 bubbles BigFishDiveClub, 11 Feb 2017 | Read review
Show next 5 travel tips 5 of 10
About Japan Airlines (JAL)
The country's largest airline, Japan Airlines (JL) is headquartered in Tokyo. It flies non-stop to about 60 domestic destinations and more than 30 international destinations in Asia, Europe, Oceania, North America and South America. JL is part of the oneworld alliance and also has codeshare arrangements with about 30 other airlines. The airline has four classes of service: First Class, Executive Class (the equivalent of Business Class), Premium Economy Class, Class J (Economy Class seating with larger seats) and Economy Class. Its fleet features a variety of two-cabin, three-cabin and four-cabin configurations. Japan Airlines' primary hubs are located at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT).
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