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Japan Airlines (JAL)


4.5 of 5 bubbles
1,659 Reviews
Headquarters: 2-4-11 Higashi-Shinagawa, 2-chome Shinagawa-ku, 140-8637 Tokyo Prefecture +81-0570-025-121 Website
Rating summary
  • 4 of 5 bubbles
    Legroom
    4 of 5 bubbles
    Seat Comfort
  • 4.5 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    Cleanliness
    4.5 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    4 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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1,659 Reviews from our TripAdvisor Community

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1,659 reviews from our community

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Showing 425: English reviews
Canberra, Australia
Level Contributor
22 reviews
16 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

JAL must surely be the world's best airline. Its planes are immaculately maintained and its cabins clean and comfortable (as comfortable as flying can be). Staff are professional, always helpful and bilingual in Japanese and English. Food is a choice of Japanese or European. This is high class airline that is a credit to Japan.

International Premium Economy Sydney - Tokyo
Helpful?
Thank Area21a
Dallas, Texas
Level Contributor
27 reviews
10 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

Top notch service from JAL staff to and fro our international trip. So much priority given to us as we were traveling with our 2 year-old son--LOVE IT!!! Very attentive and helpful all throughout, and most of the flight attendants were super sweet to my son. On the 1st flight from Dallas to Narita, we had chatted with one of...

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International Economy Dallas - Kuala Lumpur

Helpful?
Thank Debbie L
Zurich, Switzerland
Level Contributor
17 reviews
4 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

I flew JAL business class from Tokyo to Helsinki. The staff were very attentive and friendly. The plane felt new, and the interior was clean. The cabin was kept very clean during the entire flight. My seat was an aisle seat in the middle section, in 2-2-2 seats. The layout is such that the window seat has its own little...

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International Business Class Tokyo - Helsinki

Helpful?
Thank Michelle H
Katowice, Poland
Level Contributor
22 reviews
9 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW via mobile

After terrible flight to Tokyo (made by Finnair and Airbus) I experienced great flight from Tokyo. Part of very good experiences were because of the plane (Boeing 787-8) which was really comfortable and spacious. Service was excellent, food tasty and online entertainment good as well. I think it was my best long haul experience in my life.

International Economy Tokyo - Helsinki
Helpful?
Thank SPmanager
Hong Kong
Level Contributor
24 reviews
25 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW

We originally booked on another airline for this tip but then JAL had a special offer of around US$1,000 for round trip business class, which was a rather good deal. So we switched. Service starts at the check in. Upon seeing a dent on one of our luggages, the check in staff offered to wrap our luggage in a plastic...

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North Asia Business Class Hong Kong - Tokyo

Helpful?
Thank KcatHK
Level Contributor
9 reviews
5 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW

We were flying from Narita Airport to Jakarta on our 50th Wedding Anniversary Celebration Trip to Southeast Asia on September 8, 2016. In view of the delay of our previous flight, we barely made it and our suitcases didn't. Aside from the good service we received on board from Misses Katsuyama, Hirose and Krissamon, including a nice handwritten card with...

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Southeast Asia Business Class Tokyo - Jakarta

Helpful?
Thank Carolyn P
Level Contributor
9 reviews
5 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW

On our 50th Wedding Anniversary Celebration Trip to Southeast Asia on September 7, 2016, our flight from San Diego to Tokyo (JL65) was delayed at departure, leaving little time to make our connecting flight from Narita Airport to Jakarta (JL729/8 Sept). Aside from the excellent service we received from Chief Purser Takebe Ayame assisted by flight attendants Koiwai Fukunaga and...

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International Business Class San Diego - Tokyo

Helpful?
Thank Carolyn P
Hyogo Prefecture, Japan
Level Contributor
11 reviews
1 helpful vote
5 of 5 bubbles Reviewed 5 days ago NEW

The latest economy class was more comfort than ever with wider leg space, USB port, Wifi, and new flight entertainment system, etc. It is fair to flight up up to 5 hours.

Southeast Asia Economy Tokyo - Bangkok
Helpful?
Thank osamuhja2
Minneapolis, Minnesota
Level Contributor
724 reviews
119 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW

Boarding was a breeze and on time all loaded up and off we were. Great flight plenty to do and super meals along the way. Crew was marvelous and supportive of all my needs.

International Economy Tokyo - Dallas
Helpful?
Thank surestop
Minneapolis, Minnesota
Level Contributor
724 reviews
119 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW

Boarding was fast and efficient, Long Flight but a good one great staff service and care. Very clean plane.

North Asia Economy Bangkok - Tokyo
Helpful?
Thank surestop
See travel tips for airlines
“If flying from Sydney to Britain, JAL fares include a one night stop over in Japan that minimises jet lag.”
 of 5 bubbles Area21a, 1 Dec 2016 | Read review
“Get acquainted with your flight crew.”
 of 5 bubbles 378carolynp, 30 Nov 2016 | Read review
“It is worthwhile to talk with and get to know your flight attendants. They can often help with unforeseen situations.”
 of 5 bubbles 378carolynp, 30 Nov 2016 | Read review
“It is a long flight just relax”
 of 5 bubbles surestop, 29 Nov 2016 | Read review
“Go slow they are very paitent”
 of 5 bubbles surestop, 29 Nov 2016 | Read review
Show next 5 travel tips 5 of 10
About Japan Airlines (JAL)
The country's largest airline, Japan Airlines (JL) is headquartered in Tokyo. It flies non-stop to about 60 domestic destinations and more than 30 international destinations in Asia, Europe, Oceania, North America and South America. JL is part of the oneworld alliance and also has codeshare arrangements with about 30 other airlines. The airline has four classes of service: First Class, Executive Class (the equivalent of Business Class), Premium Economy Class, Class J (Economy Class seating with larger seats) and Economy Class. Its fleet features a variety of two-cabin, three-cabin and four-cabin configurations. Japan Airlines' primary hubs are located at Tokyo's Haneda Airport (HND) and Narita International Airport (NRT).
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