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Air Serbia

2,787 reviews
Headquarters: Jurija Gagarina, 12, Belgrade Serbia 11000
Overview
2.52,787 reviews
Legroom
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About Air Serbia
Headquarters: Jurija Gagarina, 12, Belgrade Serbia 11000

Airline Summary

Air Serbia (IATA: JU; ICAO: ASL) states the following description of the airline: Air Serbia has been a leader in air travel since the company was founded in 1927. Now, with a new name and a new identity, across our growing network of lines, we can offer a new concept of in-flight comfort. Air Serbia already flies to a total of 60 destinations in Europe, the Mediterranean, the Middle East and North America, both in passenger and freight traffic. Through Etihad Airways and our other partner airlines, we are also able to offer flights to international destinations in Asia, Australia, North America and Africa. Air Serbia has been a member of the International Air Transport Association (IATA) since 1961. We are resolved to continue to play a key role in the development of the aviation industry in Serbia, the Serbian travel industry and the tourist economy of Serbia through the ongoing strategic changes. Air Serbia's priority is to provide exceptional quality service to our passengers. Our goal is to give our customers the utmost comfort while traveling, regardless of the class they fly.
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2787Reviews
560Photos
100Tips

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Nick M wrote a review 27 May
18 contributions8 helpful votes
Belgrade - Valletta
Europe
The best option was to get from Timisoara to Belgrad to fly to Malta for a short vacation. Was a normal flight w/o problems so for us was a good service.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Snezana T wrote a review 24 May
Johannesburg8 contributions
Amsterdam - Athens
Europe
One of the best companies IMO. The only issue I have is what I have noticed recently - false advertisements on promotional tickets!
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Date of travel: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Max Urazaev wrote a review 21 May
Moscow, Russia12 contributions9 helpful votes
Belgrade - Düsseldorf
Europe
Air Serbia lost my baggage in the end of 2022. I'm still waiting a compensation from them. Death silence instead all tons of emails and filled forms via their website. Claim #15097/20222168
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Date of travel: June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from AirSerbia, Social Media at Air Serbia
Responded 5 days ago
Hello, sorry for the wait. Please send more information to social.media@airserbia.com .We are at your disposal.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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io b wrote a review 20 May
1 contribution1 helpful vote
Belgrade - Thessaloniki
Europe
The worst airline ever. Our flight delayed two hours, so we missed our connected flight which was with the same airline. The staff was rude and they gave us an ultimatum that we can only fly to Thessaloniki the next day with connection from istabul and extra 4 hours of waiting.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from AirSerbia, Social Media at Air Serbia
Responded 1 week ago
Hello, we truly apologise for the inconvenience. Our goal is to provide the highest level of service and hospitality to our passengers, and we apologise that we did not meet your expectations on this occasion. You can submit your claim on the following link: https://airserbia.com/en/feedback
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Darko B wrote a review 17 May
1 contribution1 helpful vote
Belgrade - Zagreb
Europe
Just cancel flight with no explanation. Offer to fly with next one which is six hours later. Low cost company with normal prices. Terrible service! And thats just one case, there were many delays and cancellations in the past.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Max Urazaev wrote a tip 21 May
"It's better to secure your baggage with an insurance and make a photo of things in your baggage"
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Darko B wrote a tip 17 May
"Just avoid "
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Kurt Werner R wrote a tip 6 May
"GREAT SERVICE"
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Dilek E wrote a tip Apr 2024
"Even if you pay for seats, you will have an issue during the check in"
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Safari33032474436 wrote a tip Mar 2024
"Avoiding this airline provides a pleasant journey!"
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ReturnOne-wayMulti-city
Depart
Wed, 12/06
Return
Wed, 19/06
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1, Economy