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Jet Airways


10,433 reviews
Headquarters: Siroya Centre Sahar Airport Road, Andheri, Mumbai 400099 India 011 91 22 3989 3333 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,433 Reviews from our TripAdvisor Community

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10,433 reviews from our community

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Showing 9,869: English reviews
Level 1 Contributor
3 reviews
Reviewed today
NEW

Check-in process was smooth. Flight departure was on time. Boarding process can be improved. Meals can be improved considering late evening flight. Meals service can be managed efficiently, flight attendants haven't got a chance to serve tea/coffee. Food items can be improved considering late evening flight. Overall good experience.

Domestic Economy Bengaluru - Mumbai
Helpful?
Thank mangesh_100
New Delhi, India
Level 6 Contributor
235 reviews
105 helpful votes
Reviewed today
NEW

From check in to an inflight experiencethat made me sick. I get to the check in, having landed from Bangkok,for thedomesticleg of my journey the very next day. My bags were 32 kgs each and they insisted I either take 4 kgs out and carry as hand baggage or I pay a surcharge of 2000 rs. I am then told...

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Domestic Business Class Mumbai - Goa

Helpful?
Thank Nippik
Level 1 Contributor
3 reviews
Reviewed today
NEW

Check-in process was smooth. Flight was on time. Boarding process can be improved, proper announcements needs to be done to guide overall crowd to arrange sequence of boarding.Meals was managed efficiently even though short duration of flight.

Domestic Economy Mumbai - Bengaluru
Helpful?
Thank mangesh_100
1 review
Reviewed today
NEW
via mobile

Jet Airways is very punctual and very comfortable seats as well as good snacks. Staff is very polite and well mannered.

Domestic Economy New Delhi - Kolkata (Calcutta)
Helpful?
Thank Explorer53149699915
Level 1 Contributor
3 reviews
Reviewed today
NEW

The flight served very good food and the flight steward was very polite and humble. Also the timing to serve the food was better than ordinary

Domestic Economy Indore - Bengaluru
Helpful?
Thank RahulD1068
1 review
Reviewed yesterday
NEW
via mobile

Jet Airways is awesome..The servive, flight attendants and food. Even the loyalty programme is good.. cheers to Jet airways

Domestic Economy Kolkata (Calcutta) - Mumbai
Helpful?
Thank Safari58724641112
Vancouver, Canada
Level 3 Contributor
15 reviews
8 helpful votes
Reviewed yesterday
NEW

Failing Jet Airways cancelled my flight on short notice. OK, I can live with that. But they have not refunded the ticket price. I emailed and they said the refund had been processed and would take 7-10 business days to show up. It has now been 25 business days and they still have not refunded the fare. This outfit seems...

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Domestic Economy Visakhapatnam - New Delhi

Helpful?
Thank Alan M
Nokomis, Florida
Level 4 Contributor
41 reviews
10 helpful votes
Reviewed yesterday
NEW

I was pleased with pricing and pleasantlly surprised with their service. Staff was very nice and flights were on time.

International Economy Fort Lauderdale - Lima
Helpful?
Thank Healthyiscool
Kolkata (Calcutta), India
Level 6 Contributor
160 reviews
18 helpful votes
Reviewed yesterday
NEW

Well, I was flying back home from Kiev, it was 7 hours flight to Delhi, and then the connected flight was suppose to be on time, it was 1 hour late, they don't even bother about the comfort of the person who is travelling. It's a simple sorry and more over the food was horrible.

Domestic Economy New Delhi - Kolkata (Calcutta)
Helpful?
Thank arijitin
2 reviews
2 helpful votes
Reviewed yesterday
NEW

The most uncomfortable long haul journey I have ever experienced. Poor leg room and old, uncomfortable seating made for a very long nine hours. The choice of films was awful with very little that was recent and navigation on the so-called touch screen was poor. The food was dreadful - the cardboard container that the food came in tasted better...

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International Economy London - New Delhi

Helpful?
Thank Philip P
See travel tips for airlines
“Walk instead”
Nippik, 18 Nov 2018 | Read review
“Take your own entertainment, your own food and a sleeping pil”
M6676BIphilipp, 17 Nov 2018 | Read review
“Never use this airline!”
Candyfloss13, 16 Nov 2018 | Read review
“Don't go for Jet Airways Multiflyer if you are flying to IXE or BLR”
JayNitin, 16 Nov 2018 | Read review
“Book early to get better fare”
charoos, 16 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Jet Airways
Based in Mumbai, Jet Airways (9W) is the second largest airline in India. It flies non-stop to more than 45 domestic destinations and more than 20 international destinations in 19 countries in Asia, Europe and North America. The airline's primary hub is located at Mumbai's Chhatrapati Shivaji International Airport (BOM). Secondary hubs can be found at Chennai International Airport (MAA), Delhi's Indira Gandhi International Airport (DEL) and Kolkata's Netaji Subhash Chandra Bose International Airport (CCU). The airline's fleet includes aircraft with one-cabin (Economy Class), two-cabin (Première Class, or Business Class, and Economy Class) and three-cabin (First Class, Première Class and Economy Class) configurations.

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