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JetBlue Airways


4.5 of 5 stars
2,047 Reviews
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101 +1-800-538-2583 Website

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  • 1145
    Excellent
  • 605
    Very good
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    Average
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    Poor
  • 70
    Terrible
the nightmare in paradise

After a nightmare cruise, myself and my parents were stranded in Bermuda. Please don't ever seek... read more

5 of 5 starsReviewed 3 days ago
shoetrain
,
Boston, Massachusetts
Rating summary
  • 4 of 5 stars
    Legroom
    4 of 5 stars
    Seat Comfort
  • 4.5 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4.5 of 5 stars
    Cleanliness
    4.5 of 5 stars
    Check-in and Boarding
  • 4 of 5 stars
    Food and Beverage
    4 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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2,047 Reviews from our TripAdvisor Community

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2,047 reviews from our community

Date | Rating
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English first
Boston, Massachusetts
Level Contributor
7 reviews
1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

After a nightmare cruise, myself and my parents were stranded in Bermuda. Please don't ever seek medical attention on a cruise ship or in Bermuda . Back to Jet Blue FANTASTIC !!! The check in at the airport was the best ! The airport is small and we arrived early, the service representatives came over to help us when they...

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International Economy Hamilton - Boston

Helpful?
Thank shoetrain
Detroit, Michigan
Level Contributor
214 reviews
201 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Flew this airline and route twice in the last 2 months. First return trip the video didn't work, but they generously compensated us $25 for our trouble. 2nd trip the flight was late by 1 hr both ways due to mechanical problems on their aging Embraer and 737 jets. Otherwise, service was efficient and their snack selection is excellent, plus...

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Domestic Economy Detroit - Boston

Helpful?
Thank gwwyjjliu
Mason, Ohio
Level Contributor
18 reviews
23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

JetBlue is at the top of my list for best airline. The service cannot be beat, free Wi-Fi, unlimited snacks and drinks, and the most leg room on any carrier that I have seen. The jets are always clean and well attended to. If I have a choice to fly JetBlue and the price is competitive,i will choose them every...

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Domestic Economy Fort Lauderdale - Cleveland

Helpful?
Thank Ryan S
Jacksonville, Florida
Level Contributor
126 reviews
39 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Jetblue has been one of my favorite airlines to fly since everyone started charging for checked bags. However, when Jetblue began charging for checked bags, I still continued to fly with them when they were offering a sale to the city I was traveling too. The in-flight entertainment is something that is very appealing to me. Being able to watch...

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Domestic Economy Jacksonville - New York City

Helpful?
Thank Jadeyjade07
Massapequa Park, New York
Level Contributor
45 reviews
16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

I travelled to Florida to visit my dad. I arrived to JFK early to hopefully expedite the TSA experience. It wasn't to bad but line was pretty long. I would recommend arriving about an hour before flight. The plane was an international flight before us so security measures ran a bit Late so flight was delayed. The flight itself was...

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Domestic Economy New York City - West Palm Beach

Helpful?
Thank EdwardC3
Calistoga, CA
Level Contributor
22 reviews
9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

If you are flying coach, the extra money for the fares is worth it in terms of legroom, comfort of seats, WiFi, TV, movies, more. High marks for all of those. But the in-flight service, both ways between San Francisco and Boston was mediocre at best. Even in coach, having to walk to the back of the plane to ask...

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Domestic Economy San Francisco - Boston

Helpful?
Thank CalistogaCA
Grand Cayman
Level Contributor
14 reviews
5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I am promoting JetBlue because it was in direct contrast to my experience on Aer Lingus the day before. First of all the terminal at JFK was packed with people, they must be doing something right if that many people are flying with them. Secondly, the planes: Bright, airy comfortable with lots of leg room in economy class. I really...

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Caribbean Economy New York City - Grand Cayman

Helpful?
Thank Edward T
Massachusetts
Level Contributor
20 reviews
5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We flew to Phl last week with our 2 small children. The flight and crew were wonderful to say the least. We arrived at our destination ahead of schedule which was in itself an extra bonus. Everyone was on board in no time at all, and the leg room was comfortable.

Domestic Economy Boston - Philadelphia
Helpful?
Thank Lucy P
East Hartford, Connecticut
Level Contributor
2 reviews
1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Too many delays going to our destination AND coming home. Think it may have something to do with San Juan.... Missed flights, lost luggage, no recourse. Very frustrating. $10 meal coupon per person in our family to the only restaurant open at JFK in JetBlue terminal at 5:30am.....didn't quite cover the $94 basic breakfast we HAD to purchase since our...

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Caribbean Economy New York City - San Juan

Helpful?
Thank hornets1984
Spokane, WA.
Level Contributor
37 reviews
15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

For our first time flying with JetBlue, it didn't start out well. The flight was delayed an hour. Then it was delayed another hour. Granted, it was an 11:30 p.m. flight to start with, so we knew we were pretty much going to sleep any way. We'd rather the plane get the new fuse it needed! The plane - clean...

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Domestic Economy Seattle - Boston

Helpful?
Thank kenlorb
See travel tips for airlines
“JetBlue boards from rear to front, so front of cabin passengers risk not having overhead storage if the plane is full”
 of 5 stars gwwyjjliu, 23 Aug 2016 | Read review
“Ignore the others, give JetBlue a try.”
 of 5 stars EdwardT477, 22 Aug 2016 | Read review
“Use another airline or if you have to don't check in luggage...they will loose it and take 2 days to find it.”
 of 5 stars hornets1984, 22 Aug 2016 | Read review
“The more flight they have at any given time the greater the likelihood there may be a cancellation. Fly at an unpopular hour if you can.”
 of 5 stars rosemaried487, 20 Aug 2016 | Read review
“Fabulous experience and great prices!”
 of 5 stars Krizzy05, 20 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About JetBlue Airways
JetBlue Airways (B6) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.

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