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JetBlue Airways


4.5 of 5 bubbles
3,274 Reviews
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101 +1-800-538-2583 Website
Rating summary
  • 4.5 of 5 bubbles
    Legroom
    4 of 5 bubbles
    Seat Comfort
  • 4.5 of 5 bubbles
    Customer Service
    4 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    Cleanliness
    4.5 of 5 bubbles
    Check-in and Boarding
  • 4 of 5 bubbles
    Food and Beverage
    4 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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3,274 Reviews from our TripAdvisor Community

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3,274 reviews from our community

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Showing 2,969: English reviews
Springfield, Massachusetts
Level Contributor
4 reviews
3 of 5 bubbles Reviewed yesterday NEW

The first legs of the flight were average... the monitor at my seat was fuzzy and low quality with poor color... not that it mattered because the audio jack did not function at all. On the second leg, the monitor was fine and the audio worked but was full of static. Luckily, there was no one in the seat next...

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Domestic Economy Hartford - Pensacola

Helpful?
Thank drgreeley
Bethlehem, Pennsylvania, United States
Level Contributor
13 reviews
7 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

I use this airline EVERY time I travel. Never have an issue. 1st bag is free, carry on and 1 personal item are free. UNLIMITED snacks and drinks are free. Direct TV is free and there is a tv on every seat, did I mention WI-FI YESSSSSS free Wi-FI, oh and most leg room in coach. If you are flying...

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Caribbean Economy Newark - San Juan

Helpful?
Thank Enid S
Long Island, New York
1 review
5 of 5 bubbles Reviewed yesterday NEW

Customer services at JetBlue Vacations is awesome. Yvette from JetBlue Vacations Customer Service Crew-member 83786 responded via email and phone call after we had issues booking our vacation package. Their dedication to customer service is second to none. JetBlue truly believe the Client/Customer comes first. Thank you again Yvette and we look forward to our vacation in February and fulfilling...

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Caribbean Economy New York City - Grand Cayman

Helpful?
Thank jegan357
Minneapolis, Minnesota
Level Contributor
1,193 reviews
514 helpful votes
5 of 5 bubbles Reviewed yesterday NEW via mobile

This my first jet blue experience but I am really impressed. There was no 1st class but everyone gets to enjoy free wifi, a full can of soda or juice and snacks. Such a difference from cut throat options.

Domestic Economy Charleston - Fort Lauderdale
Helpful?
Thank TryppAdams
Dallas, United States
Level Contributor
3 reviews
5 of 5 bubbles Reviewed yesterday NEW

JetBlue lives up to its reputation. Great service and crew. Plus the fare made us pick the flight. On time. Comfortable. And most of all a clean aircraft. Their ground crew in Havana was spot on. I have heard some luggage nightmare stories and complaints of very long off loading of luggage. Not the case.

Caribbean Economy Orlando - Havana
Helpful?
Thank Michael M
New Haven, CT
2 reviews
1 helpful vote
5 of 5 bubbles Reviewed 2 days ago NEW

I just had the best experience with this company. I booked a flight yesterday and wanted to change it today for a less-than-emergency reason. I read JetBlue's change policy and figured I didn't have a chance to waive the change fee. But then! I spoke to a wonderful representative named Veronica who was extremely patient with me, listened to my...

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Domestic Economy New York City - San Francisco

Helpful?
Thank ahnajohnson
Detroit, Michigan
Level Contributor
8 reviews
1 helpful vote
4 of 5 bubbles Reviewed 2 days ago NEW

I have flown JetBlue between Detroit and Boston on several occasions and find it to be one of the most enjoyable airlines to fly. I have done a lot of flying over the past 15 years and have had gold status on a couple of airlines, but none has compared to JetBlue. The way they treat their passengers at the...

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Domestic Economy Detroit - Boston

Helpful?
Thank Paul R
Pocono Mountains Region, Pennsylvania
Level Contributor
14 reviews
10 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

I have never ever been on a JetBlue flight that didn't make me feel welcomed. I find the crew on any flight I have taken to have the best disposition, Thanks

Caribbean Economy New York City - Aruba
Helpful?
Thank LadyB1631
Montclair, United States
Level Contributor
13 reviews
1 helpful vote
5 of 5 bubbles Reviewed 2 days ago NEW

Usually fly Southwest but they were more expensive than Jetblue for this flight. Thus, flew Jetblue and it was a great flight. Check in was easy and the attendant for checking our bag was great. She was pleasant and gave us a break when suitcase weighed 51 lbs instead of 50 lbs. She did not make us open suitcase and...

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Domestic Economy Tampa - Washington DC

Helpful?
Thank Steven S
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 3 days ago NEW

My first time flying JetBlue, was very enjoyable... I say this because having to be on a plane for close to six hours and everything just worked. A pleasant surprise to me was the wifi on the plane worked... easily connected and I was able to text friends and even watch an amazon prime show streamed through the wifi on...

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Domestic Economy San Francisco - Fort Lauderdale

Helpful?
Thank Richard W
See travel tips for airlines
“If you get offer emergency row TAKE IT!!!!”
 of 5 bubbles EnidS_12, 19 Jan 2017 | Read review
“Leaving Havana add some extra time to clear check in”
 of 5 bubbles E8928QKmichaelm, 19 Jan 2017 | Read review
“If you a planning to check a bag, order your ticket with a checked bag. It cost less than just checking it when you arrive at the airport.”
 of 5 bubbles PaulR110, 18 Jan 2017 | Read review
“Bring airplugs for free TV”
 of 5 bubbles stevensQ7657WU, 18 Jan 2017 | Read review
“Either bring your own headphones or get them at gate. Reasonable priced and you can use them over and over again”
 of 5 bubbles laurie05, 17 Jan 2017 | Read review
Show next 5 travel tips 5 of 10
About JetBlue Airways
JetBlue Airways (B6) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.

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