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JetBlue Airways


4.5 of 5 stars
2,343 Reviews
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101 +1-800-538-2583 Website

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Visitor rating
  • 1300
    Excellent
  • 682
    Very good
  • 198
    Average
  • 76
    Poor
  • 87
    Terrible
Very accomodating

I missed my flight & customer service had me on the next flight out in one and a half hours. Then... read more

5 of 5 starsReviewed today
chermike1
,
Warwickshire, United Kingdom
Rating summary
  • 4 of 5 stars
    Legroom
    4 of 5 stars
    Seat Comfort
  • 4.5 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4.5 of 5 stars
    Cleanliness
    4.5 of 5 stars
    Check-in and Boarding
  • 4 of 5 stars
    Food and Beverage
    4 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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2,343 Reviews from our TripAdvisor Community

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2,343 reviews from our community

Date | Rating
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English first
Warwickshire, United Kingdom
Level Contributor
4 reviews
5 of 5 stars Reviewed today NEW

I missed my flight & customer service had me on the next flight out in one and a half hours. Then they had to page me so I didn't miss the second flight. I thought that was very nice that they went out of their way to do this.

Domestic Economy Newburgh - Fort Lauderdale
Helpful?
Thank chermike1
Newark, New Jersey
Level Contributor
56 reviews
18 helpful votes
5 of 5 stars Reviewed today NEW via mobile

Very good customer service. The flight was on time. The staff, pilots, and flight attendants were amazing very accommodating and extremely friendly. Extremely comfortable seats, with lots of leg room. No baggage fees, and free snacks and beverages. Will definitely be using them again. Free use of WIFI and on air entertainment. Great experience using jetblue airlines.

Domestic Economy New York City - Las Vegas
Helpful?
Thank freddie3307
Torrance, California
Level Contributor
4 reviews
1 helpful vote
5 of 5 stars Reviewed today NEW

I had an aisle seat going and I sat next to a nice young man. We talked the entire trip. On the way home I watched my own TV. I love American Pickers so I watched continuous episodes. Plenty of leg room without paying for more space. I am 5 foot 6. The small Long Beach airport is the best!!...

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Domestic Economy Long Beach - Salt Lake City

Helpful?
Thank SueartP
South Portland, Maine
Level Contributor
3 reviews
4 of 5 stars Reviewed today NEW

we always fly Jetblue. Have always been treated well and when we did have a problem they did their best to help us out.

Domestic Economy Portland - Orlando
Helpful?
Thank snowlover1212
Boston, Massachusetts
Level Contributor
6 reviews
3 helpful votes
3 of 5 stars Reviewed today NEW via mobile

We left from Boston and flew JetBlue to and from Barbados, connecting thru NY. On the way out, our Boston flight was delayed 1/2 hr or so, and we were told we might miss the one flight that day out of NY to Barbados. Meaning miss 24 hours of our vacation. Luckily a number of people on our flight were...

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Caribbean Economy Boston - Bridgetown

Helpful?
Thank Mary45-11
Salem, Massachusetts
Level Contributor
28 reviews
5 of 5 stars Reviewed today NEW

JETBLUE IS THE BEST !!! I am a "nervous flyer" and THEY TOOK CARE OF ME !!! I was also "sick as a dog and THEY TOOK CARE OF ME !!! They gave me a blanket, something to eat and something to drink...THEY TOOK CARE OF ME !!! THE CREW WAS FABULOUS !!! They all came by to check on...

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Domestic Economy Boston - Dallas

Helpful?
Thank pennylouf
Aylett, Virginia
Level Contributor
5 reviews
5 of 5 stars Reviewed today NEW

Great flight, on time. crew was very nice. I'm in a wheelchair so I boarded early and set in the first row. lots of leg room there.

Domestic Economy Richmond - Orlando
Helpful?
Thank kimymac
Level Contributor
4 reviews
5 of 5 stars Reviewed today NEW

This was my first time flying JetBlue and I was so impressed. It started with purchasing my ticket. The price for my direct flight (yay!) was less than any other airline. Boarding was slightly delayed, but proceeded in orderly fashion from the rear of the plane, as it should. I got my row of 3 seats to myself (YAY!), and...

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Domestic Economy Tampa - Hartford

Helpful?
Thank Stacey M
Lakeland, Florida
Level Contributor
4 reviews
4 of 5 stars Reviewed today NEW

I was pleasantly surprised as I had never been on JetBlue. Everything was great. The only thing I would change is the seats are not wide enough. I loved being able to watch TV during the flight. We enjoyed the snacks and even ordered some you pay extra for. The drinks were good, especially since they gave us each a...

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Domestic Economy Hartford - Tampa

Helpful?
Thank Pat S
Redding, California
Level Contributor
13 reviews
1 helpful vote
5 of 5 stars Reviewed today NEW

Business and personal trips to So Cal are easy on JetBlue. The flights are ecoomical, on time, the JetBlue staff are nice and helpful, and Long Beach and Sacramento airports are two of the easiest to park, navigate, and get through security without a long wait.

Domestic Economy Sacramento - Long Beach
Helpful?
Thank ShastaCountyFan
See travel tips for airlines
“Very quick & efficient.”
 of 5 stars chermike1, 28 Sep 2016 | Read review
“Tell them you are a "nervous flyer"-they will TAKE CARE OF YOU !!!”
 of 5 stars pennylouf, 28 Sep 2016 | Read review
“Be calm and considerate of others and your travels will be wonderful.”
 of 5 stars ShastaCountyFan, 28 Sep 2016 | Read review
“Bring your own ear buds to enjoy free TV.”
 of 5 stars 165Pat, 28 Sep 2016 | Read review
“choose a seat towards the front of the plane to deplane faster once you land!”
 of 5 stars AndyR705, 28 Sep 2016 | Read review
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About JetBlue Airways
JetBlue Airways (B6) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.

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