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JetBlue

20,651 reviews
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101
Overview
3.520,651 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About JetBlue
Headquarters: 27-01 Queens Plaza N, Long Island City, NY 11101

Airline Summary

JetBlue Airways (IATA: B6; ICAO: JBU) is a New York-based low-cost carrier. It flies non-stop to more than 85 destinations within the United States, as well as other points in North America, the Caribbean and South America. The airline's primary operating base is located at New York's John F. Kennedy International Airport (JFK). Focus cities include Fort Lauderdale – Hollywood Int'l Airport (FLL), Boston's Logan International Airport (BOS), Long Beach Airport (LGB), San Juan's Luis Muñoz Marín Int'l Airport (SJU) and Orlando International Airport (MCO). Its fleet is primarily configured with just an Economy Class cabin, however, two-cabin service is available on a limited number of routes. JetBlue is not a part of any major airline alliance, but it does have codeshare arrangements with more than 35 other airlines.
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Claire M wrote a review Yesterday
1 contribution
London - Orlando
International
Was sceptical of flying Jet Blue due to the reviews, but all I experienced was an exceptional service both flying there and back. All the staff at Jet Blue were helpful and friendly and provided an excellent customer service. Even when we had departed the plane in Boston and trying to find where are connecting flight was, We saw one of the air stewardess that was on our plane and she was most helpful. I would 100 percent recommend Jet Blue more leg room in economy than other airlines great customer service and all our flights landed early. Thank you Jet Blue
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kelly Z wrote a review 14 Apr
3 contributions
Liberia - Los Angeles
International
JetBlue managers at check in refused entry to our group for a flight although there was still time to board. The agents did not offer us any assistance. Others in our group were offered a credit for their flight but we were not. I called to get a credit but the "manager" was unable to give us a credit because I did not call the same day while I was in the air on another flight that I had to quickly book to get home. Why didn't the JetBlue agents (two of three were managers) help us with credits at the gate? Very dissatisfied. The other time I flew JetBlue internationally, they cancelled our flight 3 hours before take off from the Cayman Islands. We had to book a more expensive, last minute flight on Cayman Airlines to get home with a 12 hour layover in Tampa. I should have learned after that debacle. JetBlue is an unreliable airline.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Passport20680379244 wrote a review 14 Apr
1 contribution
New York City - Las Vegas
Domestic
4 hours delayed. Customer service reps didn’t care at all.Fly any airline but United and JetBlue. Both are terrible- the worst.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alexandra F wrote a review 14 Apr
1 contribution
New York City - Miami
Domestic
JetBlue WAS an exceptional airline however the last THREE times we have flown utilizing JetBlue it has been a nightmare and the worst flight experience we’ve had. All the times we have recently flown in 2024 all the flights have been delayed by many many hours. They are unorganized and are not aware of what is going on. They provide the customers with false information and change boarding/ flight departure many times leaving everyone with anxiety and confusion. I highly do not recommend. We had many more flights scheduled with JetBlue which we will be cancelling and finding another airline.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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G Riley H wrote a review 14 Apr
Liverpool, United Kingdom9 contributions7 helpful votes
New York City - Charleston
Domestic
NB -CHARSLTON SC BUT YOU WON'T GIVE ME THAT OPTION. AWFUL AWFUL AWFUL. Don't use them folks. Cancelled our flight (Controllable cancellation i.e., their fault) losing us a whole day and night of our holiday and gave us absolutely no help finding emergency accommodation. We ended up staying in a close-by hotel occupied mainly by homeless/immigrant people -very sad to see. Still arguing now about compensation which, if we get any, will be in JetBlue credit -not much use if you live in the UK. Whilst we were stateside they were voted worst airline by the American people. Says it all...
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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Very rude and unprofessional staff
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Plenty of overhead space I was told was not an option even after saying I would pay to upgrade to a ticket with a carry-on.
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Kelly Z wrote a tip 14 Apr
"Avoid JetBlue - they do not take care of their customers. Worst airline experience."
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Passport20680379244 wrote a tip 14 Apr
"Don’t use JetBlue."
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Mike wrote a tip 11 Apr
"The best tip I can give - Don't book with JetBlue"
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Vic L wrote a tip 11 Apr
"Don't book with JertBlue"
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Jorge C wrote a tip 8 Apr
"Try to avoid "
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: £24
2th checked bag: £32
3th checked bag: £119
4th checked bag: £119
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: £24
2th checked bag: £32
3th checked bag: £119
4th checked bag: £119
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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