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Kenya Airways

3,419 reviews
Headquarters: Airport North Road, PO Box 19002 – 00501, Nairobi Kenya 00501
Overview
3.03,419 reviews
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About Kenya Airways

Airline Alliance

SkyTeam
Headquarters: Airport North Road, PO Box 19002 – 00501, Nairobi Kenya 00501

Airline Summary

Nairobi-based Kenya Airways (KQ) is the country's flag carrier. A member of the SkyTeam alliance, the airline flies non-stop to more than 55 destinations. These include four domestic destinations, as well as cities elsewhere in Africa, and airports in Asia, the Middle East and Europe. Its fleet consists of aircraft configured with two cabins: Business Premier World and Economy Class. Kenya Airways' hub is located at Nairobi's Jomo Kenyatta International Airport (NBO). Business Class passengers have access to the airline's Simba Lounge at NBO, while elite members of its frequent flier program can use the airline's JV Lounge at NBO.
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3419Reviews
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Jet18771008033 wrote a review Yesterday
1 contribution
Mumbai - Nairobi
International
Both times it was late by more than 4-5 hours, from Mumbai to Nairobi and back. In fact the return flight was delayed by more than 7 hours. Totally avoidable
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Voyager07596530968 wrote a review Feb 2024
1 contribution
Mahebourg - London
International
OMG, OMG, OMG these are to be avoided at ALL COSTS. Cancelled flight abandoned at Nairobi with no visa, no help and no customer care. Rescheduled with a 40 hour delay. OMG no refund or compensation available, Kenya you are a disgrace to Africa. NEVER again. Holiday from hell ruined
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Abdibari K wrote a review Feb 2024
1 contribution
Entebbe - London
International
This is the worst airlines I ever used next I rather walk than using Kenya airways Full of rude stuff who argue back to the customer when they are wrong I had a delay of 18 hrs imagine That when I asked for an upgrade for compensation that totally refused it and said we can’t do anything to help you and when I asked them to get my bags since the flight is delayed for long hours they said it’s not possible and my bags were about to go to frunkfurt germany imagine how terrible they are Clearly worst customer service experience ever
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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bishbash6884 wrote a review Feb 2024
London, United Kingdom17 contributions10 helpful votes
Mombasa - London
International
Firstly, they couldn't find my flight on check in so I almost missed my flight! Secondly, my suitcase got damaged by them in transit. I noticed the damage on arrival at LHR and immediately went to the desk to report. I showed the rep the damage, and he asked me to email customer services, assuring me that I would receive a full reimbursement. I emailed Kenya Airways as requested over a month ago and haven't had any acknowledgement other than an automated email. I chased this up last week and was told that I would be contacted as a matter of urgency... still not heard anything! The worst airline I have ever had the displeasure of using! They undone 2 weeks of relaxation in a matter of minutes!
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mfpcj wrote a review Feb 2024
Staines, United Kingdom61 contributions13 helpful votes
Kinshasa - London
International
Flight from Kinshasa delayed by 12 hours. Missed London connection in Nairobi so have had to wait in Nairobi since 08.00 until 01.05 . Actually got to the gate to be informed of a further delay till 03.00 (maybe?).
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Voyager07596530968 wrote a tip Feb 2024
"DO NOT TRAVEL? Please DO NOT DO IT!"
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bishbash6884 wrote a tip Feb 2024
"Use another airline!"
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Mfpcj wrote a tip Feb 2024
"Just avoid it totally! Actually on the plane it’s ok but the long delays are unacceptable."
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H0theels wrote a tip Feb 2024
"It’s just a terrible experience for flying , shocking and always late . No inflight , they expect you use your own mobile to view entertainm"
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Everlyne L wrote a tip Feb 2024
"Use another airline. Not this one. "
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ReturnOne-wayMulti-city
Depart
Sat, 16/03
Return
Sat, 23/03
Travellers
1, Economy