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Kenya Airways


1,921 reviews
Headquarters: Airport North Road PO Box 19002 – 00501, Nairobi 00501 Kenya 011 254 20 3274747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,921 Reviews from our TripAdvisor Community

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1,921 reviews from our community

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Showing 1,511: English reviews
Nairobi, Kenya
Level 2 Contributor
5 reviews
2 helpful votes
Reviewed yesterday
NEW

Kenya Airways hospitality is great. I enjoyed the warmth of the staff and it certainly made my journey that much more pleasant.

Date of travel: January 2019
Africa Business Class Nairobi - Johannesburg
Helpful?
Thank andrewwaititu
Cairns Region, Australia
Level 3 Contributor
14 reviews
8 helpful votes
Reviewed 2 days ago
NEW

From check in through to flights covering 2 sectors, with baggage checked through, our experience was seamless.

Date of travel: February 2019
Africa Economy Dar es Salaam - Victoria Falls
Helpful?
Thank Peter C
Bengaluru, India
Level 5 Contributor
63 reviews
11 helpful votes
Reviewed 2 days ago
NEW

KQ is a different cattle of fish when flying in a Boing 787-8. This aircraft was used for my Nairobi to Johannesburg leg. So much better then almost 6h in a 737-800. Seat and space is great, such a pleasure actually versus the other flight. However if you look for frills, bells and whistles, not hear its functional, easy to...

Date of travel: February 2019
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Africa Business Class Nairobi - Johannesburg

Helpful?
Thank Chris P
Bengaluru, India
Level 5 Contributor
63 reviews
11 helpful votes
Reviewed 2 days ago
NEW

It has been some 20 odd years since I and flown with KQ. KQ became my choice of airline flying from Mumbai to Johannesburg via Nairobi on the 5th of Feb 2019. The price for business class was most attractive so much so that I took into account that the longest leg of my Journey - Mumbai to Nairobi was...

Date of travel: February 2019
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International Business Class Mumbai - Nairobi

Helpful?
Thank Chris P
San Diego, California
1 review
4 helpful votes
Reviewed 3 days ago
NEW

I haven't taken the flight yet - this review is about the horrible frustration of managing our reservations booked directly through KQ. Do NOT book directly with KQ! I have had endless problems with my reservation. They have one phone number in the U.S. which is always "busy" and the Chat system has a wait of over an hour (in...

Date of travel: February 2019
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International Economy New York City - Nairobi

Helpful?
1 Thank DebFromCalifornia
Farnborough, United Kingdom
Level 6 Contributor
144 reviews
32 helpful votes
Reviewed 3 days ago
NEW

We flew to Paris with Air France then onto Kenya with Kenya airways. The plane was a Dreamliner which was great but the seats were really hard and uncomfortable even though we have flown on a Dreamliner before have not had this problem.! The food wasn’t great either. But they got us there and back, so can’t be all bad!

Date of travel: January 2019
International Economy London - Nairobi
Helpful?
Thank Flitters17
San Diego
Level 4 Contributor
38 reviews
44 helpful votes
Reviewed 4 days ago
NEW

I recently flew on Kenya air. The comfort of the seats was typical for economy class. The service, however, was poor. The flight was over 15 hours, and beverages were only provided at meals and on two other occasions water was offered. The flight attendants, except on these occasions, remained in the back of the plane. There was a limited...

Date of travel: February 2019
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International Economy New York City - Nairobi

Helpful?
Thank BeckySanDiego
Portland, Oregon
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 4 days ago
NEW
via mobile

Kenya Airways has an easy to navigate website and great customer service. The prices I found for my trip to nairobi were comparable to other airlines.

Date of travel: February 2019
International Economy Portland - Nairobi
Helpful?
Thank Teamvicky
Level 3 Contributor
12 reviews
7 helpful votes
Reviewed 5 days ago
NEW
via mobile

I was a little unsure of what to expect but was pleasantly surprised. The cabin was spacious and well equipped. The bed and subdued mood lighting were conducive with a comfortable sleep. The linen tablecloths and serviettes were a refreshing change together with metal cutlery and china crockery. There was a good selection of food and the staff were very...

Date of travel: January 2019
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International Business Class London - Mombasa

Helpful?
Thank LoneStarUK
Juba, South Sudan
Level 4 Contributor
37 reviews
2 helpful votes
Reviewed 6 days ago
NEW

Very Pleasant flight and it arrived and left on time. The crew were very good and i have no issues with them and the service. I would recommend you fly with them if you ever fly this route.

Date of travel: February 2019
Africa Economy Entebbe - Nairobi
Helpful?
Thank andrewmurima
See travel tips for airlines
“You get what you pay for!”
496ChrisP, 16 Feb 2019 | Read review
“5h40 is a long stretch in at 737-800”
496ChrisP, 16 Feb 2019 | Read review
“Do not book directly with them.”
DebFromCalifornia, 15 Feb 2019 | Read review
“Avoid late ticket purchase, they charge a lot”
andrewmurima, 12 Feb 2019 | Read review
“Buy the economy ticket then upgrade for less than full price.”
somebonus, 30 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About Kenya Airways
Nairobi-based Kenya Airways (KQ) is the country's flag carrier. A member of the SkyTeam alliance, the airline flies non-stop to more than 55 destinations. These include four domestic destinations, as well as cities elsewhere in Africa, and airports in Asia, the Middle East and Europe. Its fleet consists of aircraft configured with two cabins: Business Premier World and Economy Class. Kenya Airways' hub is located at Nairobi's Jomo Kenyatta International Airport (NBO). Business Class passengers have access to the airline's Simba Lounge at NBO, while elite members of its frequent flier program can use the airline's JV Lounge at NBO.
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