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KLM Royal Dutch Airlines


21,711 reviews
Headquarters: Amsterdamseweg 55, 1182 GP, Amstelveen The Netherlands 011 31 20 474 7747 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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21,711 Reviews from our TripAdvisor Community

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21,711 reviews from our community

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Showing 10,359: English reviews
Orlando, Florida
2 reviews
6 helpful votes
Reviewed yesterday
NEW
via mobile

Crew is great but they cannot make up for the extremely narrow seats. Terrible way to travel overseas.

International Economy Atlanta - Amsterdam
Helpful?
Thank Derick D
Toronto, Canada
Level 3 Contributor
16 reviews
6 helpful votes
Reviewed yesterday
NEW

The only difference between Economy and Economy Comfort is a few inches of knee space. Seats are the same size. No footrest or large comfy chair. Food is barely edible. Upon arrival in Amsterdam I realized I had been downgraded to economy for the segment from Amsterdam to Nairobi. When KIM checked my file, they told me I had not...

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International Economy Toronto - Nairobi

Helpful?
Thank Leona649
Calgary, Canada
Level 5 Contributor
29 reviews
20 helpful votes
Reviewed yesterday
NEW

There are two Airlines I do never want to travel with again, Air Canada, Air Canada Rouge and United. SO I paid a a little extra, when planning our September east Euro trip. I have always loved KLM and Lufthansa. So we flew with KLM. Great flight, service was very regular,, with water, beverages. they were friendly, and made your...

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International Economy Calgary - Budapest

Helpful?
Thank Annette H
Inverness, Illinois
Level 6 Contributor
180 reviews
36 helpful votes
Reviewed yesterday
NEW

My wife and I upgraded to business class just prior to the flight. The seats could lie flat and the layout was adequate. The food is below average compared to United or American business class. Service was average. Our return trip was Economy Plus on their 747 which was good if you chose the seats next to the galley. It...

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International Business Class Chicago - Amsterdam

Helpful?
Thank KelloggTraveler
Brasschaat, Belgium
Level 6 Contributor
284 reviews
48 helpful votes
Reviewed yesterday
NEW

Excellent service on board of this Aircraft. the flight scheme was respected.The crew was extremelly friendly and attentionate, good comfort and good catering...one small minus the entertainment was not operating and it makes such a flight 8 hours a bit long !

International Business Class Amsterdam - Muscat Governorate
Helpful?
Thank Anthony D
Bucharest, Romania
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

I was happy to find that I was able to have place in front of the plane by paying a little fee (3D for me )when I have make my check-in. Fortunately , although there were many places free in rowes 3 and 4 and some people asked to move there KLM team don' t allowed them to move because...

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Europe Economy Amsterdam - Bucharest

Helpful?
Thank mih20047
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW

Wow wonderful experience! Super delightful attendant and they literally fed us non stop gourmet food making the time go extremely fast. Very good experience planning on another trip.

International Economy New York City - Prague
Helpful?
Thank Mary Ann G
Bruges, Belgium
Level 4 Contributor
44 reviews
12 helpful votes
Reviewed yesterday
NEW

Good short flight! nice to get something to eat and drink on Board. friendly crew, good steady flight

Europe Economy Amsterdam - Inverness
Helpful?
Thank bartbossuyt
Addis Ababa, Ethiopia
Level 4 Contributor
25 reviews
1 helpful vote
Reviewed 2 days ago
NEW

It was my first time use the services of KLM. The journey was smooth free from turbulent just like their manufacturer described. I conquered my fear for flying. I would, definitely use for my international journeys.

International Economy Manchester - Nairobi
Helpful?
Thank Anna M
Tampere
Level 6 Contributor
40 reviews
3 helpful votes
Reviewed 2 days ago
NEW

Air France but flight operated KLM Royal Dutch Airlines Low price include light healthy meal with coffee or tea or natural juice and water but have to say when staff ask you at meal time.They were great work on board The in-flight hosts and hostess served pleasantly and appropriately to passenger orders.

Europe Economy Paris - Helsinki
Helpful?
Thank teruyo1952
See travel tips for airlines
“Travel with a different air line.”
Leona649, 17 Nov 2018 | Read review
“Carry on luggage is so easy to navigate”
184maryanng, 17 Nov 2018 | Read review
“For those boarding dreamliner (s) Try to avoid seats located near the loos.”
W3259HAannam, 16 Nov 2018 | Read review
“KLM 1169 便 from AMS to Helsinki HEL”
teruyo1952, 16 Nov 2018 | Read review
“We always select inner aisle seats on wide bodied aircraft, less disruption having to move to allow passengers out.”
mikeymost, 16 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About KLM Royal Dutch Airlines
The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). As a member of the SkyTeam alliance, KLM currently serves 163 destinations worldwide, of which 76 are intercontinental and 87 European. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats. Thanks to its efficient network, its modern fleet and many economical measures, KLM's performance in terms of fuel efficiency is one of the best in Europe.

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