We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
See all airlines
airline-logo

KLM Royal Dutch Airlines

33,841 reviews
Headquarters: Amsterdamseweg 55, Amstelveen The Netherlands 1182 GP
Overview
4.033,841 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About KLM Royal Dutch Airlines

Airline Alliance

SkyTeam
Headquarters: Amsterdamseweg 55, Amstelveen The Netherlands 1182 GP

Airline Summary

The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). As a member of the SkyTeam alliance, KLM currently serves 163 destinations worldwide, of which 76 are intercontinental and 87 European. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats. Thanks to its efficient network, its modern fleet and many economical measures, KLM's performance in terms of fuel efficiency is one of the best in Europe.
Read more
33841Reviews
6905Photos
100Tips

Reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.

Traveller rating
  • 13,374
  • 10,175
  • 3,630
  • 1,781
  • 4,883
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Anders L wrote a review 14 May
1 contribution
Athens - Billund
Europe
The customer service is useless, you would get more out of talking to a wall. We followed all the guidelines they provided and did everything they said, they still destroyed our bagage and refuse to be resposible for it.
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Englishdreams wrote a review 13 May
Calabasas, California67 contributions52 helpful votes
Los Angeles - Amsterdam
International
Excellent flight on all levels. Business class comfort, service, on time, comfort. Even the food was good. Would definitly fly KLM again.
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Megan M wrote a review 13 May
1 contribution2 helpful votes
Amsterdam - Los Angeles
International
This is easily the worst airline I have ever flown. My husband and I were downgraded involuntarily. We were told upon landing we should get our $1,400 difference refunded to our bank accounts easily. I had to fight tooth and nail for the first $700 and was refunded at the
Read more
Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Share
avatar-image
Petra S wrote a review 13 May
1 contribution
Zurich - Taipei
International
My flight from Zürich to Amsterdam was late and therefore I missed my connecting flight to Taipei. I was able to fly one day later with Air China, but my hotel in Taipei was already booked and I could not get a refund. When I asked for a hotel refund from KLM they told me that
Read more
Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Sagar S wrote a review 12 May
1 contribution1 helpful vote
Vienna - Portland
International
I was denied boarding even though I had paid for the flight many weeks in advance. Worse yet, I was made to wait and watch everyone else board the plane, only to be told that the airline had overbooked and will rebook. I don't even know why they chose to deny me in particular.
Read more
Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
Album Categories
All photosAll Traveller Photos
avatar-image
Największy słoń z kolekcji w barwach tradycyjnej holenderskiej porcelany i z holenderskim motywami był bezkonkurencyjny . I taką miał też cenę
avatar-image
Obok stały kolejne wspaniałe okazy kolorowych słoni ..
avatar-image
W jednym z butików z upominkami zobaczyłem piękną kolekcję słoni . Kolorowe i z holenderskimi elementami wyróżniały się bardzo. .
avatar-image
Stoisko z kwiatami i cebulkami kwiatów na lotnisku w Amsterdamie nie dziwi i wygląda okazale .
avatar-image
PreviousNext
123456
avatar-image
Shahar M wrote a tip 18 May
"Do yourself a favor and choose another Airline!"
avatar-image
Lily M wrote a tip 14 May
"DO NOT BOOK WITH THIS AIRLINE. ESPECIALLY IF YOUNG WOMAN! "
avatar-image
Graeme wrote a tip 14 May
"Never use KLM."
avatar-image
Petra S wrote a tip 13 May
"I can not recommend KLM and will never fly with them again."
avatar-image
Explore29781319472 wrote a tip 12 May
"Zero customer service with our belongings were lost. "
PreviousNext
123456
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register KLM Royal Dutch Airlines

Search flights

ReturnOne-wayMulti-city
Depart
Fri, 07/06
Return
Fri, 14/06
Travellers
1, Economy