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KLM Royal Dutch Airlines

33,828 reviews
Headquarters: Amsterdamseweg 55, Amstelveen The Netherlands 1182 GP
Overview
4.033,828 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About KLM Royal Dutch Airlines

Airline Alliance

SkyTeam
Headquarters: Amsterdamseweg 55, Amstelveen The Netherlands 1182 GP

Airline Summary

The national flag carrier of the Netherlands, KLM (KL) is headquartered in Amstelveen near the airline's hub at Amsterdam Airport Schiphol (AMS). As a member of the SkyTeam alliance, KLM currently serves 163 destinations worldwide, of which 76 are intercontinental and 87 European. This includes points across Europe, as well as cities in Africa, Asia, Australia, the Caribbean, the Middle East, North America and South America. The airline's aircraft feature a three-cabin configuration: Business Class, Economy Comfort and Economy Class. On long-haul flights, the Business Class (known as World Business Class) features lie-flat seats. Thanks to its efficient network, its modern fleet and many economical measures, KLM's performance in terms of fuel efficiency is one of the best in Europe.
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33828Reviews
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100Tips

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Martin B wrote a review 3 May
York, United Kingdom4 contributions2 helpful votes
Nuremberg - Leeds
Europe
Delayed flight in both directions. Missed connections. Travel time was doubled. Flight cost has been refunded but not my extra expenses. These included £75 taxi fare late at night due to late arrival. Customer services clearly trying to avoid their legal obligations.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Evan M wrote a review 2 May
8 contributions4 helpful votes
Canton of Geneva - Oslo
Europe
Double cancelled flights, and the worst customer support ever. See attached photo fo them telling me due to increased workload they couldn't respond to my ticket in two, yes two months. 0/10
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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nath wrote a review 2 May
Dublin, Ireland4 contributions1 helpful vote
Amsterdam - Nagoya
International
Where do I start, has to be the worst flight ever, so outdated, the flight was delayed, the business class is sooo bad! like something you’d see the the 80s… don’t fly them if I was you. Big waste of money
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Ryszard P wrote a review 1 May
3 contributions
Poznan - Amsterdam
Europe
You cannot miss the chance. I flown on an embraer 190, and here is my review. The seat weren't too cushiony, but still comfortable enough to rest. The reading lamp and air conditioning were working and the air con blew air strait to my face to cool me off (it's adjustable). The
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Saleel M wrote a review Apr 2024
2 contributions1 helpful vote
Mumbai - Detroit
International
I have had a frustrating experience with KLM regarding issue of refund for extra bags. My refund request was approved by KLM on February 23rd, 2024. Till date, the refund has not been credited to my account yet. I have called KLM US customer care about 7-8 times so far and every
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Największy słoń z kolekcji w barwach tradycyjnej holenderskiej porcelany i z holenderskim motywami był bezkonkurencyjny . I taką miał też cenę
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Obok stały kolejne wspaniałe okazy kolorowych słoni ..
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W jednym z butików z upominkami zobaczyłem piękną kolekcję słoni . Kolorowe i z holenderskimi elementami wyróżniały się bardzo. .
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Stoisko z kwiatami i cebulkami kwiatów na lotnisku w Amsterdamie nie dziwi i wygląda okazale .
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Lily M wrote a tip 14 May
"DO NOT BOOK WITH THIS AIRLINE. ESPECIALLY IF YOUNG WOMAN! "
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Graeme wrote a tip 14 May
"Never use KLM."
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Petra S wrote a tip 13 May
"I can not recommend KLM and will never fly with them again."
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Explore29781319472 wrote a tip 12 May
"Zero customer service with our belongings were lost. "
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Rob S wrote a tip 12 May
"Don’t go with them "
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