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LOT Polish Airlines

6,111 reviews
Headquarters: Żwirki i Wigury 1, Warsaw Poland 00-906
Overview
3.06,111 reviews
Legroom
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About LOT Polish Airlines

Airline Alliance

Star Alliance
Headquarters: Żwirki i Wigury 1, Warsaw Poland 00-906

Airline Summary

The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).
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6111Reviews
1870Photos
100Tips

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Hana H wrote a review 11 Apr
1 contribution
Los Angeles - Prague
International
LOT is a totally incompetent company. They changed my flight 4 times until the last change put my connecting flight ahead of my first flight, so it was technically impossible. Subsequently, LOT told me they had no flight for me except for an extra 24 hour layover on another day. Customer service absolutely does not work, you wait 24 hours for a response and then they can't advise you. It is basically SCAM.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Navigator03427698831 wrote a review 10 Apr
1 contribution1 helpful vote
Tashkent - Warsaw
International
I had the worst experience with LOT ever on any airline, and I've flown a lot. Booked a flight Tashkent - Warswaw, was at the airport in time (90 min prior to depature). The agent at the counter denied my my ticket, just told me "your ticket has beend cancelled, we don't know why". Was told to call customer service, they were not able to sort out the problems in time. Flight departed without me. Airline now claims that I showed up too late to the flight, which is a blatant lie. The refuse to pay me back the ticket price. This is pretty much customer fraud. Never again.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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JnVSydney wrote a review 6 Apr
Greater Sydney, Australia18556 contributions3189 helpful votes
+1
Ljubljana - Paris
Europe
We had heard not good things about this Arline and lounge for that matter, we have to say we were pleasantly surprised, from checkin to baggage pickup, the staff and service was superb, the flight food was impressive as was the lounge, even though it was quite busy, there was plenty of seating, and the food and drinks was tasty and plentiful.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Pranaya p wrote a review 6 Apr
1 contribution
London - Oslo
Europe
The worst airline to travel with. The customer service is the worst. Have faced multiple cancellations and reschedules for a period of almost 2 years. They charge hefty amount for reshedule requests from our end despite the fact that they alter the timings of our original bookings. The attendants or the staff seem rude and disinterested in serving the customers. sadly we have another flight booked with them and hope to never book with them again
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rejseroland wrote a review 6 Apr
Svendborg, Denmark366 contributions49 helpful votes
Seoul - Warsaw
International
Nice airline. Legroom was a little small, but what do you expect, it's a plane. I hope one day to try their business class. Service onboard was bad, no snacks and the stewardesses were a little rude.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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Suitably impressed.....
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Suitably impressed.....
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Suitably impressed.....
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Suitably impressed.....
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Suitably impressed.....
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Arnas S wrote a tip 6 Apr
"Simple tip- don't fly with them ever."
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edin h wrote a tip Mar 2024
"Should you have to use this company, buy the flex ticket. If they can srew you, they will. "
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Mantas S wrote a tip Mar 2024
"Worse then spirit airlines "
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Daniela I wrote a tip Mar 2024
"Try another airline, the flight attendances are nothing close to customer care/orientation"
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Aliaksandr S wrote a tip Mar 2024
"Do not use this company. Any other is better."
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Depart
Sat, 27/04
Return
Sat, 04/05
Travellers
1, Economy