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LOT Polish Airlines


3,420 reviews
Headquarters: Zwirki i Wigury 1, Warsaw 00-906 Poland 011 48 22 577 99 52 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,420 Reviews from our TripAdvisor Community

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3,420 reviews from our community

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Showing 1,691: English reviews
arad
Level 1 Contributor
2 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

It was our first flight with LOT and it was a very nice surprise.We travelled from Budapest to Chicago and back. On both ways, flight attendants were very prompt, nice and happy to help. I recommend this company.

Date of travel: January 2019
International Economy Chicago - Budapest
Helpful?
Thank EnjoyTravelRelax
Belgrade, Serbia
Level 1 Contributor
4 reviews
4 helpful votes
Reviewed 3 days ago
NEW
via mobile

I've read some pretty nasty reviews after I purchased a ticket and some of them made me feel wonder if I would even get in the plane. Thought, flight was delayed for 20 minuets because of late arriving from the other direction. As I get to there, I started to feel a relief. Stewardess were so nice, kind and smiley...

Date of travel: February 2019
More 
Europe Economy Belgrade - Warsaw

Helpful?
1 Thank bezimena_123
Solvang, California
Level 2 Contributor
5 reviews
7 helpful votes
Reviewed 6 days ago
NEW

I am a Polish American who hasn't been to Poland in nearly 20 years, so I was excited to fly LOT. Instead, I had a horrible experience. LOT canceled my reservation I booked through Expedia for some in-house foolish reason, and they demanded I repurchase my tickets at three times the original price. I was stuck and had no recourse,...

Date of travel: December 2018
More 
International Economy Los Angeles - Warsaw

Helpful?
2 Thank PeterXr
Level 2 Contributor
6 reviews
2 helpful votes
Reviewed 6 days ago
NEW

Before I got the chance to use this airline, I had a distrust on polish airlines. Because my college told me that she experienced luggage lost with this airline. And delay was quite often. So told me don’t expect anything from this airlines. However luckily, I didn’t experince any inconvenience at all. Rather I arrived eariler than the original expected...

Date of travel: December 2018
More 
International Economy Seoul - London

Helpful?
1 Thank 주현 이
Palatine, Illinois
Level 1 Contributor
3 reviews
Reviewed 6 days ago
NEW

I only flew them twice and both times we left late. Weather at the departing airports was not bad, so I don't know what the reason was. The service on the plane was great. The people are friendly. There are lots of international films to choose from.

Date of travel: December 2018
International Economy Vienna - Beijing
Helpful?
Thank pgillis99
Rowlett, Texas, USA
Level 6 Contributor
144 reviews
29 helpful votes
Reviewed 6 days ago
NEW
via mobile

I guess this airline must offer cheap seats (tour company booked flight), but it was a terrible experience flying from NYC to Warsaw to Tel Aviv and back again. If you possibly can, get an aisle seat. At least you won't feel quit as cramped. I nearly had a panic attack after the person in front of me leaned back....

Date of travel: January 2019
More 
International Premium Economy Tel Aviv - New York City

Helpful?
1 Thank Donna F
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed 1 week ago

I would like to rate polish national airlines higher, but i cannot trun back against my own conscience. I understand differences between economy and business class. But i cannot understand two toilets on board of a plane. First is intented to use by few businnes clients and rest passengers in boeing 737-400, so popably around 130 use second one... Result??...

Date of travel: November 2018
More 
Europe Economy Warsaw - Madrid

Helpful?
Thank tomaszd596
1 review
Reviewed 1 week ago

I was traveling on New years eve day. Arriving to Odessa , when I got home , I discovered that my bag was tempered with( the zipper had a combination lock on it) - and I discovered that my Bluetooth speaker an cologne got stolen from the bag.( 500$ worse of stuff) -Happy new Year from LOT Polish airlines. Tried...

Date of travel: December 2018
More 
International Economy Toronto - Odessa

Helpful?
Thank Pavel P
1 review
Reviewed 1 week ago via mobile

The flight to Sofia is ALWAYS late. Apparently a menagerial decision has been taken here in order for other flights to be on time. Regardless - a negative review is due here.

Date of travel: February 2019
Europe Business Class Warsaw - Luxembourg
Helpful?
Thank krisko h
1 review
Reviewed 1 week ago

I fly from Bishkek to Toronto throw Moscow and Warsaw. All flight was operated by LOT. In Moscow they delay flight unload and when I come to gate they still calling my name by radio. The LOT representative at the gate refused to help me, the plane was still there, visible from the gate but she repeatedly refused to call...

Date of travel: July 2018
More 
International Economy Bishkek - Toronto

Helpful?
Thank Din R
See travel tips for airlines
“Avoid LOT, or be lucky and avoid problems and count your blessings.”
PeterXr, 12 Feb 2019 | Read review
“During holiday season or when there is a risk of cancellation DO NOT fly with them ;)”
TanitaSTO, 31 Jan 2019 | Read review
“dont expect too much, just pray for safe and on-time”
ScottW4448, 28 Jan 2019 | Read review
“Better to come earlier for you to have time for duty free”
HelenYvy, 22 Jan 2019 | Read review
“Just don't book with them ever. That's my tip.”
Kellske, 21 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About LOT Polish Airlines
The flag carrier of Poland, LOT Polish Airlines (LO) is headquartered in Warsaw. The airline flies to about 60 destinations, including eight within Poland. Other destinations include points across Europe, as well as cities in the Middle East, Asia and North America. Its fleet consists of aircraft with two-cabin (Business Class and Economy Class) and three-cabin (Business Class, Premium Economy Class and Economy Class) configurations. LOT is a member of the Star Alliance and has codesharing arrangements with more than 20 airlines. The airline's hub is located at Warsaw Chopin Airport (WAW).

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