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Lufthansa

41,784 reviews
Headquarters: Von-Gablenz- Strasse 2-6, Cologne, North Rhine-Westphalia Germany 50679
Overview
3.541,784 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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Seat comfort
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About Lufthansa

Airline Alliance

Star Alliance
Headquarters: Von-Gablenz- Strasse 2-6, Cologne, North Rhine-Westphalia Germany 50679

Airline Summary

The largest airline in Europe, Frankfurt-based Lufthansa (LH) flies non-stop to about 215 destinations. This includes 18 points within Germany, as well as 78 countries within Europe, Africa, Asia, Australia, the Middle East, North America, the Caribbean and South America. The airline's aircraft have a variety of one-cabin and four-cabin configurations that can include First Class, Business Class, Premium Economy Class and Economy Class. A member of the Star Alliance, Lufthansa also has codeshare agreements with five other airlines. Additionally, Lufthansa has a number of subsidiaries, including Austrian Airlines, Swiss International Air Lines, Air Dolomiti, Lufthansa CityLine and Germanwings. The airline has hubs at Frankfurt Airport (FRA) and Munich Airport (MUC).
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41784Reviews
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billd452 wrote a review Yesterday
Tall Timbers, Maryland52 contributions12 helpful votes
Munich - Washington DC
International
Returning home from a cruise in the Mediterranean, we had the wonderful surprise of an upgrade to business class on our segment from Munich to Dulles. We truly enjoyed the business class services and found Lufthansa to be a high-quality airline. More importantly, we met Heidi, our Flight Attendant, who served us superbly and made the whole flight delightful. Heidi ensured that we enjoyed all of the amenities of Business Class and wonderfully took care of every detail. She was a smiling, pleasant person and a true professional in the air. If I had the opportunity to employ her, I would. Heidi is a model employee and a super representative of Lufthansa! THANKS Heidi!
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Shiva wrote a review 18 Apr
Kettering, Ohio2 contributions
Chennai (Madras) - Toronto
International
I recently booked a trip with Lufthansa that included an Economy Basic inbound ticket and an Economy Flex outbound ticket. According to Lufthansa's fare rules, when a trip has mixed fares, it seems the entire itinerary follows Economy Basic restrictions, including rebooking fees. This is frustrating because I specifically chose the Economy Flex option for the outbound leg with the expectation of more flexibility.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Explore57259770244 wrote a review 17 Apr
2 contributions
Seattle - Chennai (Madras)
International
The worst experience of travel ever. Please never book Lufthansa. Site said check in bag allowed but not even 1 allowed. Support team is the worst ever and does not care about customers. Could not even do web check in. We had to pay $600 additional just to get 1 bag each which is a basic necessity for international flights. Flight service is the worst too. Never ever booking Lufthansa ever in my life and suggesting strongly never to book it. Pay a bit extra but go for emirates or British or any other airways.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mhamad Z wrote a review 17 Apr
1 contribution
Calgary - Beirut
International
The Worse Airline I have ever dealt with. They canceled my flight. when I called to rebook they delayed a day, I asked for the same day, they gave me NO OPTIONS. When I checked myself I found plenty of options that fit my needs when I asked to change my flight to the original date I wanted they said it was too late, I'd have to cancel and rebook and pay the difference which was by then double in price. they said I could call my agency, once I did they said the Lufthansa had taken control of my ticket and only they could make changes which they refused to make. I am so disappoint. I will NEVER fly with them again. & seriously hope they go out of business!!!!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Monica B wrote a review 17 Apr
1 contribution1 helpful vote
Frankfurt - Dallas
International
Rude flight attendants on the plane. Luggage was delayed. 1 of 3 suitcases was delivered to us after 4 days. 2 suitcases was never delivered to us, but retrned to our home. So called customer service desk was terrible and no help. They were also rude. Never flying with Lufthansa again.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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123456
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See this on their booking site. Not economy flex rules does not apply if you have one flight in your entire trip basic economy fare.
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As you can see, our flight show as confirmed and paid for, but we couldn’t check in if we don’t pay additional $2978
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Shiva wrote a tip 18 Apr
"Please be careful with Airlines like Lufthansa as they can scam you with T&C . "
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Explore57259770244 wrote a tip 17 Apr
"Never book Lufthansa "
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Mhamad Z wrote a tip 17 Apr
"book with another airline!"
Monica B wrote a tip 17 Apr
"Don’t use this airline."
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FlyingCotswoldKiwi wrote a tip 15 Apr
"Don’t book with Lufthansa. If you do, expect delays and rudeness "
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Fri, 03/05
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Fri, 10/05
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