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Luxair


1,179 reviews
Headquarters: Aeroport de Luxembourg, Luxembourg City L-2987 Luxembourg 011 352 24 56 42 42 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,179 Reviews from our TripAdvisor Community

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1,179 reviews from our community

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Showing 194: English reviews
1 review
Reviewed 5 days ago
NEW

My luggage was left in Vienna. After it got to Luxembourg I was given a choice of driving all the way back to the airport or waiting at home from 08.00 am to 08.00 pm. Who in today's world is unable to tell you if they can pass by with an hour plus or minus margin? The answer is -...

Date of travel: February 2019
More 
Europe Economy Vienna - Luxembourg

Helpful?
Thank HindSight20
Zagreb, Croatia
Level 4 Contributor
30 reviews
13 helpful votes
Reviewed 1 week ago via mobile

I heard different opinions about them but I must say they are just nice regular airline. Ok..flight was short, but it was pleasant since it was turbo prop. My best measure which airline is the best is boarding, food and how you are treated by staff. Boarding fast, food unfortunately etable (definitely could be liiiiiiittle more tasty and staff was...

Date of travel: December 2018
More 
Europe Economy Luxembourg - Vienna

Helpful?
Thank Tuna6
Luxembourg District, Luxembourg
Level 2 Contributor
9 reviews
2 helpful votes
Reviewed 3 weeks ago

on time, very friendly professional staff, fly in good and save company, food and beverage good quality, all drinks and sandwiches free on board

Date of travel: December 2018
Europe Economy Luxembourg - Vienna
Helpful?
Thank t0mraym8
Namur, Belgium
Level 6 Contributor
556 reviews
226 helpful votes
Reviewed 3 weeks ago

I lik flying this airline out of Luxembourg city. It is a great alternative to flying from bigger airports in the vicinity. There is little chance on getting delayed by a strike or airport overload. The fares are surely not more expensive.

Date of travel: January 2019
Europe Economy Luxembourg - Paris
Helpful?
Thank raobert
Rome, Italy
Level 6 Contributor
394 reviews
188 helpful votes
Reviewed 3 weeks ago

To start with the positive, Luxair flights are rarely late and never overbooked. Their website is convenient and user friendly and all the staff I've spoken to over the years have been polite and friendly as well as multilingual. However its aeroplanes are mostly tiny and as a result there's no space fr hand luggage on board even in business...

Date of travel: January 2019
More 
Europe Business Class Milan - Luxembourg

Helpful?
Thank brancusirocks
St. Augustine, Florida
Level 6 Contributor
121 reviews
30 helpful votes
Reviewed 14 January 2019 via mobile

Great little airline. I loved the prop planes that they used. The flights left on time and arrived on time. The flight attendants were pleasant. They still let you have a free checked bag. They let you select your seat. I've used then four times and have never been disappointed.

Date of travel: December 2018
Europe Economy Paris - Luxembourg
Helpful?
Thank tmmsshep
Lux.
Level 6 Contributor
648 reviews
715 helpful votes
Reviewed 14 January 2019 via mobile

Unbelievable!!!! Paying a high price (around 400 Euros for Luxair roundtrip/flights only), you expect value for money! In the very unfriendly and rude airport LIS you are asked to do selfcheck in, even if usually flights by Luxair have their checkin desks! But... the worst and unbelievable is still to come: on the boarding pass it says "flight operated by...

Date of travel: January 2019
More 
Europe Economy Luxembourg - Lisbon

Helpful?
2 Thank soinic
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1 review
1 helpful vote
Reviewed 8 January 2019

On the 30th of November my Luxair flight was 3 Hours delayed which due to the EU passenger regulation (EG) Nr. 261/2004 entitles me to a 250€ compensation. I emailed the customer service and they claim that "the flight was only delayed 2 hrs 59 Minutes" - I was on the plane and it did not leave after 2hours 59...

Date of travel: November 2018
More 
Europe Economy Berlin - Luxembourg

Helpful?
1 Thank Fredi123456
Frankfurt, Germany
Level 5 Contributor
68 reviews
27 helpful votes
Reviewed 1 January 2019

I took a Direct LuxAir on 21th december from Luxembourg to Lisbon. On arrival I didn't receive my luggage. And I received no information on the whereabouts of my luggage for 3 days. the flight duration is less than 3 hours. I was forced to buy new clothes and toiletries since my situation was precarious. I don't understand how a...

Date of travel: December 2018
More 
Europe Economy Luxembourg - Lisbon

Helpful?
3 Thank Cemac_first
Luxembourg District, Luxembourg
2 reviews
Reviewed 19 December 2018

Luxurious flight with Cremant (fizz) for breakfast! Excellent crew! Well worth 25 Euro per head each way for the emergency exit seats. Both ways there was no 3rd person in the 3 seat row so we could really stretch out... Nice refreshment top up over the Canary Islands. Luxair Rocks!

Date of travel: November 2018
International Economy Luxembourg - Ilha do Sal
Helpful?
Thank mrneilypops
See travel tips for airlines
“allways good, fly in good and save company”
t0mraym8, 28 Jan 2019 | Read review
“Book in advance otherwise it can be rather expensive short haul flight.”
smartcitizen, 1 Nov 2018 | Read review
“pre-book seats to insure you're sitting together”
markmH6018SU, 7 Jul 2018 | Read review
“Luxembourg to Lisbon on a Boing 737 series 700”
K7714UTmanuelp, 6 Jul 2018 | Read review
“Always book my seats 24 hours before the flight”
K7714UTmanuelp, 14 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Luxair
The flag carrier of Luxembourg, Luxair (LG) is headquartered at Luxembourg Findel Airport (LUX). The airline has a fleet of 18 aircrafts. These include two Boeing 737-700, four Boeing 737-800, eleven Bombardier Dash 8 Q400 and one Bombardier CRJ700 planes with Economy Class and Business Class cabins. Business Class passengers have access to priority check-in counters, lounges at several airports, and fast-track security and passport control at select airports. In addition to providing charter services, Luxair has scheduled passenger flights to about 60 destinations in Europe and Africa.

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