We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Malaysia Airlines


3.5 of 5 bubbles
1,415 Reviews
Headquarters: 3/F, Admin Bldg 1, MAS Complex Sultan Abdul Aziz Shah Airport, Subang Jaya 47200 Malaysia +60-1-300-88-3000 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
Add Photo Write a Review

1,415 Reviews from our TripAdvisor Community

Write a Review

1,415 reviews from our community

Filter reviews by popular destinations:
All reviews Kuala Lumpur London Sydney Bangkok Singapore Auckland Denpasar Melbourne Jakarta Phuket Tokyo Penang Langkawi Kota Kinabalu Mumbai (Bombay)
Traveller rating
Cabin
  • (877)
  • (0)
  • (249)
  • (4)
Route
  • (587)
  • (314)
  • (102)
  • (77)
  • (51)
  • More
Language
  • More
Showing 1,131: English reviews
1 review
4 of 5 bubbles Reviewed yesterday NEW

Good services ,friendly crew ,sastified with the services and the tickets is cheap but still have room to improve .

North Asia Business Class Kuala Lumpur - Beijing
Helpful?
Thank Xian D
Phuket, Thailand
Level Contributor
28 reviews
5 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW via mobile

Check in was fast. Didn't bother to use the premier immigration lane as the regular one was very short. The MH regional lounge was fantastic - far better than the satellite lounge, in my opinion. There were plenty of food options (including some of my favourites like hummus, tabouleh, pita and cheese). Toilets in the lounge were clean. The flight...

More 
Southeast Asia Business Class Kuala Lumpur - Phuket

Helpful?
Thank kiwiHKT
Phuket, Thailand
Level Contributor
28 reviews
5 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW via mobile

Was especially thankful to get fast track immigration service after seeing the long queue at HKT. Staff escorted me to the Coral Lounge - poor food selection there but this lounge at the new international terminal is far superior to the old one and it was a quiet, relaxing spot to wait for my flight. Our gate changed twice -...

More 
Southeast Asia Business Class Phuket - Kuala Lumpur

Helpful?
Thank kiwiHKT
Sydney, Australia
Level Contributor
59 reviews
10 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

This was the first time I had travelled with Malaysia Airlines and I was quite impressed. The three flights I was on were pleasant although the Singapore/KL flight was delayed by 1/2 hr. The staff were attentive and pleasant and the cabin well presented, with comfortable seats. The flights were quite short but overall It was a pleasant experience.

Southeast Asia Economy Singapore - Langkawi
Helpful?
Thank Bill W
Dehradun, India
Level Contributor
12 reviews
1 helpful vote
4 of 5 bubbles Reviewed 3 days ago NEW

It was an overseas flight, comfortable with helpful and good staff. Pretty much professional. Food was not hot but was warm. When you are away from your country best part is if you get meals of your origin, yippiiee got Indian Food though not authentic kinds but pretty good to satisfy your need. In flight entertainment has Indian and Hindi...

More 
Southeast Asia Economy New Delhi - Singapore

Helpful?
Thank Tachydoc
Mumbai (Bombay), India
Level Contributor
15 reviews
2 helpful votes
3 of 5 bubbles Reviewed 4 days ago NEW

The crew is friendly but the airline schedule is not good for travel from India. The food served during Mumbai KL flight was good but not so during the return flight from KL.

Southeast Asia Economy Mumbai (Bombay) - Kuala Lumpur
Helpful?
Thank DiverMechie
Sydney Australia
Level Contributor
87 reviews
49 helpful votes
1 of 5 bubbles Reviewed 4 days ago NEW

The flight consistently runs late. I took this flight hoping to get home in time for dinner. Instead of taking off on time, it boards late and takes off late. Poor ground operations. I'm not taking this flight again and not flying MAS. I can fly air Asia and Jet star and get better reliability. Just not worth paying for...

More 
Southeast Asia Economy Kuala Lumpur - Singapore

Helpful?
Thank Goochmaster
Nijmegen, The Netherlands
Level Contributor
240 reviews
31 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW

Going back home we took the local flight from Alor Setar to KL. The flight was on schedule and the service was friendly and efficient. It is a short flight, about an hour.

Domestic Economy Alor Setar - Kuala Lumpur
Helpful?
Thank JW_Dam
Bengaluru, India
Level Contributor
24 reviews
6 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW

Comfortable/ Great Staff/ Pre-ordered meal was not the best but we changed it to what was available at the time on the flight and the hostess was kind enough to co-operate We had done the pre-seating so got great seats. Overall had a warm and welcoming flight - would recommend

Southeast Asia Economy Bengaluru - Hanoi
Helpful?
Thank jyotika1104
Bangkok, Thailand
Level Contributor
10 reviews
10 helpful votes
3 of 5 bubbles Reviewed 5 days ago NEW

OK, so I travel a lot and I'm lucky enough to travel business class however it's not company money I use to travel business class when I go on holiday and there are some distinct and quite obvious differences in the standards of business class facilities across airlines. I have used many different airlines to try the difference and value...

More 
International Business Class London - Kuala Lumpur

Helpful?
Thank EMACK41
See travel tips for airlines
“Enjoy ! Suggest to bring some book or electronic gadget in case you onboard old B737 that didn't have IFE.”
 of 5 bubbles 101xiand, 4 Dec 2016 | Read review
“Take a Budget airline instead”
 of 5 bubbles Goochmaster, 1 Dec 2016 | Read review
“Economy class for tall people choose extra leg space at the emergency door seats.”
 of 5 bubbles JW_Dam, 1 Dec 2016 | Read review
“Bring along a iPad or laptop just in-case no IFE provided”
 of 5 bubbles seaton188, 30 Nov 2016 | Read review
“dont be in a rush or have tight connection to make”
 of 5 bubbles Clive8888, 28 Nov 2016 | Read review
Show next 5 travel tips 5 of 10
About Malaysia Airlines
The flag carrier of the country of Malaysia, Malaysia Airlines (MH) flies non-stop to about 60 destinations. These include points within Malaysia, as well as international destinations in Asia, Australia, Europe, the Middle East and New Zealand. The airline's fleet features aircraft with three-cabin (First Class, Business Class and Economy Class) and two-cabin (Business Class and Economy Class) configurations. Malaysia Airlines operates two primary hubs at Kuala Lumpur International Airport (KUL) and Kota Kinabalu International Airport (BKI), as well as a secondary hub at Kuching International Airport (KIA). The airline is part of the oneworld alliance, and also has codeshare agreements with about 30 other carriers.
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

376 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (376)
Viewed
Food and Drink (96)
Viewed
Onboard Feature (18)
Viewed
Seat (27)
Viewed
Airport (28)
Viewed
Cabin (39)
Viewed
Airline Lounge (15)
Viewed
View from Window (36)
Viewed
Other (117)