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Malaysia Airlines


3.5 of 5 stars
1,077 Reviews
Headquarters: 3/F, Admin Bldg 1, MAS Complex Sultan Abdul Aziz Shah Airport, Subang Jaya 47200 Malaysia +60-1-300-88-3000 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 244
    Excellent
  • 394
    Very good
  • 262
    Average
  • 93
    Poor
  • 84
    Terrible
Thanks for another great flight

I have flown with Malaysia Airlines many times now. This time the plane was late and we had to wait... read more

4 of 5 starsReviewed 3 days ago
Steve_A_1960_Akld
,
Titirangi, New Zealand
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    3.5 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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1,077 Reviews from our TripAdvisor Community

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1,077 reviews from our community

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English first
Felixstowe, United Kingdom
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 days ago NEW

After many years flying Qatar/Emirates we decided to fly Malaysian again as their prices are not much more. Booked directly and paid the additional to sit up stairs as we had heard good reviews about it, although the plane was looking tired the cabin crew were great always smiling and offering drinks. Food was good as well, main meal upon...

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International Economy London - Kuala Lumpur

Helpful?
Thank SJSTRINGER_74
Titirangi, New Zealand
Level Contributor
5 reviews
3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have flown with Malaysia Airlines many times now. This time the plane was late and we had to wait 5hrs extra in KL. Initialy I was upset, but they did as much as possible to make the wait ok. The service from all the staff, weather on the ground or flying has always been excelleent and I would not...

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International Economy Auckland - Ho Chi Minh City

Helpful?
Thank Steve_A_1960_Akld
New Delhi, India
Level Contributor
104 reviews
70 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Lounge : Golden Lounge ( KLIA Satellite Business ) A vast expanse of space , which surprisingly had hardly 20 people at that time. Courteous staff , but food could have been better. The washrooms were not as clean & well maintained as expected. Boarding : No separate lane at the security ( at gate ) for Business Class passengers....

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International Business Class Kuala Lumpur - Auckland

Helpful?
1 Thank Puhup_Verma
New Mills, United Kingdom
Level Contributor
307 reviews
189 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Top class, welcoming cabin crew, lots of leg room and excellent food. We changed flights at Kuala Lumpur and the transition was easy. Only downside, no duty free alcohol on sale on board so if you are traveling to Malaysia get it before you board

International Economy London - Kuala Terengganu
Helpful?
1 Thank Norman B
Portsmouth, United Kingdom
Level Contributor
28 reviews
10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We travelled from London Heathrow to Denpasar in Bali with a stop at Malaysia Airlines hub in Kuala Lumpur. The aircraft was a Dreamliner and was really comfortable except for the lack of legroom that was compounded by having a tall guy in front who pushed his seat back for the entire 13hr flight! The service was very good and...

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International Economy London - Balikpapan

Helpful?
1 Thank Digger1791
Colombo, Sri Lanka
Level Contributor
4 reviews
1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

I flew Malaysian air ways from Colombo SL on the 8th of September & the flight was 40 mins late & I missed the connecting flight to Singapore.On arrival my baggage had not arrived. But they delivered them later to the Hotel.Return home the flight was again delayed for 30 mins.Service is poor & the food nothing much to say...

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Southeast Asia Economy Colombo - Kuala Lumpur

Helpful?
1 Thank rasamsinghe
Kuala Lumpur, Malaysia
Level Contributor
143 reviews
62 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

People tell there are other better airlines, but MAS is still my favourite. Mostly because KLIA is a beautiful, clean and comfortable airport. The Enrich membership card does come with pretty good privileges, not just flights. Service is usually good. Food is not bad, some days are better than others. But compared other airlines in the region, MAS comes up...

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International Economy Kuala Lumpur - London

Helpful?
1 Thank Mooreyameen
Riyadh, Saudi Arabia
Level Contributor
16 reviews
4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Rode on KUL-MNL and MNL-KUL flights and they were ok. Seats were fine for a short flight, and the food was also just okay. Initially planned to stay longer, but had to rebook and they were very accomodating.

Southeast Asia Economy Kuala Lumpur - Manila
Helpful?
1 Thank Jeriko P
kl
Level Contributor
34 reviews
3 helpful votes
5 of 5 stars Reviewed 1 week ago

Had been given a discount to take this flight on an A380 so i literraly jumped in the plane! And the staff was not rude at all, soo nice! Legroom was generous for economic and food was ok! So i recommend, strongly!

International Economy Kuala Lumpur - London
Helpful?
1 Thank frogfaceKl
London, United Kingdom
Level Contributor
91 reviews
41 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Good food...good Entertainment.....helpful staff. ........comfertable flight.....!no duty free purchases were available....a good selection of movies were available.....................................😊

Southeast Asia Economy Colombo - Phuket
Helpful?
Thank Gimhani B
See travel tips for airlines
“Pay the additional and sit upstairs”
 of 5 stars SJSTRINGER_74, 25 Sep 2016 | Read review
“Check in online. Saves lots of time at the airport.”
 of 5 stars brettandshellygreen, 16 Sep 2016 | Read review
“Look for rows with only one window seat.”
 of 5 stars haoutside, 15 Sep 2016 | Read review
“If you are travelling on your own the single seats on the side are good.”
 of 5 stars katem385, 12 Sep 2016 | Read review
“Take a daytime flight”
 of 5 stars ThreeSeven47, 10 Sep 2016 | Read review
Show next 5 travel tips 5 of 10
About Malaysia Airlines
The flag carrier of the country of Malaysia, Malaysia Airlines (MH) flies non-stop to about 60 destinations. These include points within Malaysia, as well as international destinations in Asia, Australia, Europe, the Middle East and New Zealand. The airline's fleet features aircraft with three-cabin (First Class, Business Class and Economy Class) and two-cabin (Business Class and Economy Class) configurations. Malaysia Airlines operates two primary hubs at Kuala Lumpur International Airport (KUL) and Kota Kinabalu International Airport (BKI), as well as a secondary hub at Kuching International Airport (KIA). The airline is part of the oneworld alliance, and also has codeshare agreements with about 30 other carriers.
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