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Primera Air [no longer operating]

1,884 reviews
Headquarters: Digevej 114, Copenhagen 02300 Denmark 011 45 32 82 05 40 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,884 Reviews from our TripAdvisor Community

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1,884 reviews from our community

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Showing 1,286: English reviews
New York City, New York
Level 2 Contributor
9 reviews
Reviewed 3 weeks ago

Leaving from London, my flight was delayed by a solid 5 hours. Not enough legroom (even for a petite person like me), rude service, ugly blaringly bright yellow and blue motif, in short: everything that's terrible about Ryan Air, but take that horrible quality, double it by two and do the same for delay + flight time. A nightmare.

Date of travel: June 2018
International Economy London - New York City
Thank woolydd
Paris, France
2 reviews
5 helpful votes
Reviewed 9 December 2018

Our flight was booked the September 27th (that's right : 3 days before Primera Air declared bankruptcy). As most people, once I got the confirmation e-mail, it was all set for me. I did not go back to check "if the airline company I booked with still in business". How many people actually do that ? You know you booked...

Date of travel: December 2018
International Economy Montreal - Paris

2 Thank voyageurK22
Boston, Massachusetts
2 reviews
Reviewed 30 November 2018

They cancelled my flight the day I was supposed to leave and then said they would refund cost of flight and cost of new ticket. The new ticket cost me a fortune to book day of and they NEVER REFUNDED me. Now taking legal action against them and they are in Copenhagen, what to do?

Date of travel: July 2018
International Economy New York City - Alicante
Thank Phil T
Brooklyn, New York
1 review
2 helpful votes
Reviewed 15 November 2018

They owe me over $5000 in replacement flights as they cancelled our flight day of and promised that they would reimburse us $1500 per person. We will never be seeing that money back now.

Date of travel: August 2018
International Economy Newark - Paris
2 Thank AngeliqueN18
Slough, United Kingdom
1 review
1 helpful vote
Reviewed 27 October 2018 via mobile

It was very sad to hear that Primera Air is no more in the Air Industry.we travelled from USA to London. The Air line got a new Airbus321. Very good service Very clean Nice staff.

Date of travel: September 2018
International Economy Washington DC - London
1 Thank bak78769
2 reviews
Reviewed 17 October 2018

Their transatlantic schedule matched when we could travel. But they are no longer operating. We had a good travel experience but I did lose sleep after booking this flight due to the late delivery of their new aircraft to service their transatlantic routes and also other TripAdvisor reviewers reporting difficulties obtaining refunds for cancelled and delayed flights.

Date of travel: September 2018
International Economy London - Newark
Thank MichaelL4474
2 reviews
Reviewed 15 October 2018

It's too bad Primera Air is gone. Its a direct flight from Washington Dulles Airport, clean, on schedule, and very reasonably priced.

Date of travel: September 2018
International Economy Washington DC - London
Thank Genie D
1 review
Reviewed 12 October 2018 via mobile

This is the worst airlines I have experienced in my past 10 years of travelling history. They have stolen my money and not refunding for the canceled flight. I could not fly because of the maintenance of their plane. Don’t buy even a short trip ticket from primera air

Date of travel: July 2018
International Economy Toronto - Paris
Thank Isbandiyar H
New Jersey
Level 6 Contributor
106 reviews
51 helpful votes
Reviewed 10 October 2018

The airplane has no TV screen. No movies or no films. Make sure to bring your entertainment with you. the seats are leather but stiff. No soft cushiony seats. Expect to be charged for anything you ask for, including soft drinks and water. They have few choices of food on the airplane but if you want warm dinner, you better...

Date of travel: September 2018
International Economy Newark - London

Thank Vram J
Lund, Sweden
Level 6 Contributor
141 reviews
54 helpful votes
Reviewed 9 October 2018

I travelled early in the morning from Sweden to Copenhagen airport to find out that Primera Air had gone bankrupt only last week. They had not sent me ANY information on this what so ever. No email. No text message. No phone call. Now there is no information on how to contact them to get the money back. And I...

Date of travel: October 2018
Europe Economy Copenhagen - Ponta Delgada

10 Thank mikoMS
See travel tips for airlines
“Check TripAdvisor reviews BEFORE booking and if other reviewers report difficulty obtaining refunds, consider a different airline.”
MichaelL4474, 17 Oct 2018 | Read review
“They have gone bust.”
jimmy502018, 1 Oct 2018 | Read review
“upgrade to premium if you can”
JJPJMW, 1 Oct 2018 | Read review
“If going Premium Economy avoid Row 1”
Frankiebloke, 30 Sep 2018 | Read review
“Don't forget to take meals and iPads with you on the plane”
Gunflash, 30 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Primera Air [no longer operating]
Originally named JetX, Primera Air (PF) is a Danish airline founded in 2003. It primarily serves the leisure market and offers charter flights to about 45 destinations in 21 countries in Europe, Africa, the Middle East and Asia. Primera Air has a fleet of two Boeing 737-700 and six Boeing 737-800 aircraft. The airline has five operating bases: Billund Airport (BLL), Copenhagen Airport (CPH), Oslo Airport (OSL), Helsinki Airport (HEL) and Stockholm-Arlanda Airport (ARN). The airline charges additional fees for seat selection, onboard meals and checked luggage.

137 photos of this airline

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