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Qantas


13,130 reviews
Headquarters: 10 Bourke Road, Mascot, Botany Bay, New South Wales 02020 Australia 011 61 13 13 13 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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13,130 Reviews from our TripAdvisor Community

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13,130 reviews from our community

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Showing 12,375: English reviews
Singapore, Singapore
Level 6 Contributor
114 reviews
116 helpful votes
Reviewed today
NEW

Really bad service, arrogant staff, poor service attitude, ugly uniform (hate the simplistic red hot pink combination). Crap food options-- practically serving food macdonalds style. Hard and skeletal seats. Many of my Aussie friends tell me they'd rather not fly by Qantas. Think that says A LOT about how crappy Qantas is to many people! HAHA!

International Economy Sydney - Singapore
Helpful?
Thank misspeeved
Bathurst, Australia
2 reviews
Reviewed yesterday
NEW

Great staff and food was up there with the best ive had on a flight. The automatic check in in Sydney worked really well. With regards to the early check in if you need a visa for travels it will hold you up when checking in as it requires staff to confirm manually that you have it.

International Economy Sydney - Beijing
Helpful?
Thank Stuart S
Christchurch, New Zealand
Level 6 Contributor
576 reviews
143 helpful votes
Reviewed yesterday
NEW

Came off a Melbourne to Singapore flight onto this Singapore to London leg. This was an A380, which I find much more comfortable than the A330. Particularly like the business class section upstairs. Left Singapore about 30 minutes late. Seems to have become normal for Qantas to leave late, though they do often make up at least some of the...

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International Business Class Singapore - London

Helpful?
2 Thank roaming_kiwi58
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2 reviews
1 helpful vote
Reviewed yesterday
NEW

I had two questions for qantas about my flight, left my name for a called back, still waiting 3weeeks later, Next day I called again 75mins waiting, no outcome tomy question, sent an emailed about my complaints it said 14 days to get back to me , still waiting, Great service QANTAS !!!! On the other hand, I had 2...

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Domestic Economy Sydney - Coolangatta

Helpful?
1 Thank Christine Les M
Christchurch, New Zealand
Level 6 Contributor
576 reviews
143 helpful votes
Reviewed yesterday
NEW

Flight delayed by 30 minutes. It would have been nice to have been told on our previous leg, the flight that brought us into Melbourne, as that flight was delayed too and we were in danger of missing the Melbourne to Singapore flight. But there was no info provided at any point. When they made the announcement gold & platinum...

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International Business Class Melbourne - Singapore

Helpful?
1 Thank roaming_kiwi58
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Ottawa, Canada
Level 6 Contributor
461 reviews
169 helpful votes
Reviewed yesterday
NEW
via mobile

Flew twice domestically with Qantas, a short flight from SYD to MEL and longer from MEL to PER. Good flights, mostly on time. Entertainment system is either screen on backseat or they provide you with a iPad. Average legroom. Pretty good service.

Domestic Economy Melbourne - Perth
Helpful?
Thank Nathalie D
Christchurch, New Zealand
Level 6 Contributor
576 reviews
143 helpful votes
Reviewed yesterday
NEW

We fly Qantas a lot and this was probably a worse than usual Trans Tasman experience. We were late leaving Christchurch by 45 minutes. This was a concern to us because of a tight transit in Melbourne. When asked flight staff just said we would be okay, and checkin with staff who would be at the gate when we arrived...

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Trans-Tasman Business Class Christchurch - Melbourne

Helpful?
1 Thank roaming_kiwi58
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Sydney
Level 2 Contributor
5 reviews
6 helpful votes
Reviewed yesterday
NEW

I purchased two reserved exit row seats 12 months before my flight . Reserved booking no was issued to me. When I arrived at the airport , they advised the seats had been given to someone else. When I protested and produced a copy of the booking reservation for my seats, they simply responded that it must have been a...

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International Economy Bangkok - Sydney

Helpful?
1 Thank AnnieandBeau
Perth, Australia
Level 4 Contributor
29 reviews
10 helpful votes
Reviewed yesterday
NEW

My previous long haul flight was from LA to Honk Kong in economy. I am only 5.2 so not very tall. It was a long cramped flight. The Dreamliner has so much room in the economy seating it was really comfortable and the seats reclined to the perfect spot for a good sleep. I slept 4 hours straight then nodded...

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International Economy Perth - London

Helpful?
Thank LauranndSandra1957
2 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

We flew to Bali from Melbourne with our 3mo and 2.5yo. I was looking at a few different flights but decided to go with qantas because I thoought we’ll get better service. However they managed to dissapooint us in a few occasions. Before booking I contacted qantas call centre and asked about infant bassinet as that was my main concern;...

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International Economy Melbourne - Denpasar

Helpful?
2 Thank sanaz s
See travel tips for airlines
“AVOID AT ALL COSTS unless you really have no other airline flying the route you're travelling on.”
misspeeved, 24 Sep 2018 | Read review
“Don’t fly Qantas”
AnnieandBeau, 23 Sep 2018 | Read review
“Arrive on time at the airport and relax.”
750stevea, 23 Sep 2018 | Read review
“do not travel at night on a airbus 300/200”
Rudi216, 23 Sep 2018 | Read review
“Exit row seats are great for tall people but can be very cold so wrap up warm especially if it's a night flight.”
chirnpar, 22 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Qantas
Founded in regional Queensland in 1920, Qantas (QF) is one of Australia’s most iconic brands and has played a central role in the development of the Australian and international aviation industry. Today, the Qantas Group is a diverse global aviation business comprising of regional, domestic and international services; Jetstar, the low-cost carrier group as well as Qantas Loyalty, Australia’s largest Frequent Flyer program with more than 12 million members. In total, the Qantas Group operates more than 7,300 flights each week and, together with its codeshare and oneworld partners, offers flights to more than 1000 destinations around the world.

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