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Royal Air Maroc


2,255 reviews
Headquarters: Aeroport de Casablanca-Anfa, Casablanca Morocco +212-3260 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,255 Reviews from our TripAdvisor Community

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2,255 reviews from our community

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Showing 715: English reviews
London, United Kingdom
Level 2 Contributor
8 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

Flight was fine. It arrived at 3:30pm local time but baggage only emerged almost 3 hours later. One announcement of a problem after an hour then nothing. Absolute nightmare. What a shambles.

International Economy Casablanca - London
Helpful?
Thank Roger M
Bucharest, Romania
Level 6 Contributor
218 reviews
33 helpful votes
Reviewed 2 days ago
NEW

Reservation for an aisle seat was somehow changed to a window seat. Flight was delayed almost three hours. Boarding process was haphazard with confusing lines and pushing. Not enough reasonable movie choices to last the eight hour flight. Beverage cart never came; horrible food.

International Economy Casablanca - Washington DC
Helpful?
Thank Tom B
Province of Latina, Italy
Level 3 Contributor
20 reviews
2 helpful votes
Reviewed 3 days ago
NEW

the plane was parked far out in the rollfield. we had to be taken there with busses. the busses were without aircondition and the driver did not open one window. We reached the plane after aobut 15 minutes in a full bus, but we could not get off, as the plane was not ready cleaned!! the busdriver kept us inside...

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International Economy Casablanca - Sao Paulo

Helpful?
Thank Marco C
Province of Latina, Italy
Level 3 Contributor
20 reviews
2 helpful votes
Reviewed 3 days ago
NEW

I was testing for the first time Royal Air Marco, and was very unsatisfied. My trip was from Rome to Sao Paulo, with a stop in Casablanca. The full trip itself is already very long, but the Airline made it even more longer.!! the service was not very friendly, and information about the flight or the delay did not come...

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International Economy Rome - Casablanca

Helpful?
Thank Marco C
Level 6 Contributor
100 reviews
12 helpful votes
Reviewed 4 days ago
NEW

There are pros and cons of flying with Royal Air Maroc. The pros include the price, new aircraft, and a safe flight. The cons are limited customer service due to nonchalant attitudes, at times inconsistent, and limited entertainment on the television. However, since the flight was significantly less than its competitors, we received what we paid for. The airline does...

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International Economy Washington DC - Casablanca

Helpful?
Thank Christina L
1 review
Reviewed 4 days ago
NEW

Being a moroccan, I have taken Royal Air Maroc my whole life to go visit from Montreal to Casa. Personally I am not fond of this company but I am used to it. Just to sumarize my point of view of this airline: Cons: 1- Bad customer service, you have to ask 2-3 times before you get something from an...

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International Economy Montreal - Casablanca

Helpful?
Thank Leyla K
Beijing, China
Level 3 Contributor
16 reviews
12 helpful votes
Reviewed 5 days ago
NEW

This 6AM flight from Fes to Casablanca is a SCAM, be aware. Mine was canceled after getting up at 3:30AM and arriving at 4:30AM in the morning with no prior notice. Weather was fine, there were other flights leaving around the same time. They cancel the flight often, the local person told me this was the 3rd time they canceled...

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Domestic Economy Fes - Casablanca

Helpful?
Thank whereskyle
Level 1 Contributor
3 reviews
Reviewed 5 days ago
NEW

Chose the company based only in price. I was surprised to see it's very good indeed. Some delay in Casablanca to get my connection to London, but they managed lunch and some refreshments while we waited.

International Economy Sao Paulo - London
Helpful?
Thank silviobogsan
New York, United States
1 review
1 helpful vote
Reviewed 6 days ago
NEW

Firstly, I would like to mention that I am not one to write reviews. I must be completely wowed and the service must exceed my expectations or I must be extremely disappointed with the service. In this case I have never experienced service that was this awful. I am amazed that an airline such as Royal Air Maroc is still...

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International Economy New York City - Fes

Helpful?
1 Thank Rafael V
Paris, France
Level 3 Contributor
13 reviews
1 helpful vote
Reviewed 1 week ago via mobile

Honestly every time I have flown with the Royal Air Maroc company it was a disappointment. They are worse than a low cost company. The check in area and staff and great but the planes cleanliness was horrendous. One of the dirtiest planes I’ve been on. Food is never good in general in airplanes, but it’s like they make the...

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International Economy Paris - Tangier

Helpful?
Thank fatensinno
See travel tips for airlines
“Travel for the destination, not the service”
N3064UDchristinal, 11 Jul 2018 | Read review
“Take the bus from Fes to Casablanca instead”
whereskyle, 10 Jul 2018 | Read review
“Nnao viagem de air maroc!”
97jana_nat, 4 Jul 2018 | Read review
“Stay away from airport lounge”
RowerXX, 25 Jun 2018 | Read review
“Upgrade to business, if you can, on the IAD-CAS leg.”
NibblingNomad, 24 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About Royal Air Maroc
Royal Air Maroc (AT) is Morocco's national carrier and the country's largest airline. Founded in 1957, the airline operates from a hub at Casablanca's Mohammed V International Airport (CMN). Marrakesh Menara Airport (RAK), Tangier Ibn Battouta Airport (TNG) and Paris Orly Airport (ORY) are focus cities for Royal Air Maroc. The airline's fleet of 53 planes fly to 94 destinations. These include 15 domestic cities and more than 50 countries across Africa, Europe, the Middle East, Asia and North America. Royal Air Maroc also has codeshare agreements with nine other airlines.
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