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SAS
Headquarters: Frösundaviks Allé 1, Stockholm Sweden 195 87
Overview
3.510,725 reviews
Travellers' Choice 2018 Winner
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About SAS

Airline Alliance

Star Alliance
Headquarters: Frösundaviks Allé 1, Stockholm Sweden 195 87

Airline Summary

Scandinavian Airlines (SK), or SAS, is the largest airline in Scandinavia and the flag carrier of Sweden, Norway and Denmark. The airline flies to about 100 destinations in Scandinavia, elsewhere in Europe, the Middle East, Asia and North America. The airline's fleet features several configurations. Within Europe, planes are configured with Economy Class, or SAS Go, and Premium Economy Class, or SAS Plus. Long-haul flights include SAS Business, or Business Class, SAS Go and SAS Plus. SAS is a member of the Star Alliance, and also has codeshare agreements with about 25 other airlines.
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10725Reviews
2167Photos
100Tips

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elisiana5 wrote a review 13 Jun
Florence, Italy48 contributions26 helpful votes
Copenhagen - Pisa
Europe
We have been using SAS airlines several times/year since three years, both us and our son who lives in Sweden. In the last booking(two tickets from Copenhagen to Pisa for 16th July 2024) I realized that both tickets were under my husband's name. I called the Help Center: it took the assistant 30 seconds to change the second passenger's name, but I was requested to pay 65 Euros! This is simply a theft. And please do not comment by saying 'It is the informatic system'. I do believe that this is a scandalous practice. Elisiana Franconi
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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jasondayo wrote a review 10 Jun
Hamburg, Germany579 contributions425 helpful votes
Copenhagen - Toronto
International
Well, SAS markets the "new business class" quite aggressively in the media. So we thought we try it out, as SAS was also pricewise lower than the biz class of other carriers. These were our observations: Connecting Flight Hamburg - Copenhagen Terrible experience already on check-in: just ONE counter open (SAS does not cooperate with LH anylonger for check-in), no separate counter for Biz Class passengers. Long wait. Some people were referred to the check-in computers opposite the counter: nice idea, you even can obtain your luggage tag - only the machine at the belt cannot read that tag so you end up with the lonely check-in counter again. Absolutely below standard. SK 949 It´s an A321, so a small fuselage plane. And you feel it. The business class come in a strange configuration - 2 - 1 - 2 - 1 - and so on. This creates already the first BIG problem: for the entire 22 seats in Business Class PLUS Crew, so 27 people, they have to share ONE Toilet. This is absolutely ridicolous. Secondly, the seats are NO flatbeads. They go extremely low and nearly flat, but not flat. Thirdly, you cannot sleep sideways, because the hole you have to put your feet and lower legs in is too small for that - see the photo enclosed. This prevents you from sleeping on the side. Even IF you could put your legs on top of each other, you could not sleep sideways and bend at the hip, as the "legroom" is more of a Tube than anything else. I am average size (183cm) and built and could not find any position in this seat to somewhat sleep for a few minutes. Good: all connections are available (USB, power) and the entertainment programme ist quite good. Service was attentive and friendly. But the seat was not comfortable enough for this price. Arrival at Toronto: SAS gates at a separate - cheap - Terminal, not any of the main ones. This means you leave the plane through a gate (good), but then you have to reach a central bus hub from where you are being transported to T1. That ride - if everything goes well and no planes cross the bus path - takes you 20 Minutes. But 45 Minutes is also quite possible. All in all, the price tag for this business class is far too high. The overall experience has been negative even compared to airlines like Air France, KLM or AC. In essence: a really great business class does not work with a small fuselage plane. This business class was one of the worst I have ever seen.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dennis C wrote a review 7 Jun
1 contribution
Tromso - Manchester
Europe
Been sea fishing put fish frozen in a cooler box with two ratchet straps round the box they had been taken off and not put back on and sent on luggage carousel if had fallen over frozen fish would have been all over carousel ratchet straps missing not even been put in side cooler box with fish
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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aruba r wrote a review 5 Jun
2 contributions2 helpful votes
Washington DC - Athens
International
What an absolute nightmare to travel with SAS definitely my first and last time. At first there was a glitch with there website that messed up names on my ticket, customer service sorted it for me. When I got to check in they changed me additional amount because apparently the customer service person never updated the glitch at there end. Secondly, I requested and paid for a special meal for my 8 hour flight that I never received on top of that air hostess showed a rotten attitude towards when I inquired about my meal. SAS need to learn a bit from emarati and middle Eastern airlines. What a class they are.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Excursion26549107424 wrote a review 5 Jun
1 contribution
Rome - Chicago
International
If you are sleeping they wont give you the food you payed for But if the window is closed there will have no problem in waking you up
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tube / hole for the lower legs
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lunch
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service
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seat A320
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jasondayo wrote a tip 10 Jun
"If you MUST fly this business class, go for the single seats!"
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aruba r wrote a tip 5 Jun
"Avoid them at all cost. "
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Nigel Back wrote a tip 4 Jun
"Don’t."
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Steve O wrote a tip 2 Jun
"Use another airline. "
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paulo wrote a tip May 2024
"Hot"
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