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SATA - Azores Airlines

1,964 reviews
Headquarters: Avenida Infante D Henrique 55-4, Ponta Delgada, São Miguel Portugal 9504-528
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3.01,964 reviews
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About SATA - Azores Airlines
Headquarters: Avenida Infante D Henrique 55-4, Ponta Delgada, São Miguel Portugal 9504-528

Airline Summary

Formerly known as SATA International, Azores Airlines (S4) is a subsidiary of SATA Air Açores that is based in São Sebastião, Ponta Delgada, in the Azores, Portugal. Founded in 1990, the airline operates from a hub at João Paulo II Airport (PDL). Lisbon Portela Airport (LIS) is a focus city. SATA International flies to about 25 destinations and seven countries in Africa, Europe and North America. The carrier's fleet of nine aircraft has three Airbus A310-300, three Airbus A320-200 and one Airbus A330-200. Each plane features both Business Class and Economy Class seating.
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Tatiana H wrote a review Yesterday
2 contributions
New York City - Ponta Delgada
International
Scam country scam airlines. I will NEVER fly SATA or step foot in this country ever again. Business class is garbage. Rude customer service rude airline attendants rude staff no lounge access. Avoid this country and this airlines at all costs. The business class is a complete SCAM! They refuse to do refunds and even laugh in your face, they hang up on you they use bots to drive the bid price up which is ILLEGAL by the way. Don’t chose this company or this country for vacation you will literally regret everything about it. Flight attendants can’t be bothered to work. Everything about this airline is AWFUL.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Safari770760 wrote a review Yesterday
3 contributions1 helpful vote
New York City - Ponta Delgada
International
Portugal is a beautiful country with wonderful people. That being said, the customer service for this particular airline was atrocious. Our flight was delayed a number of times, so my wife called their hotline. The woman told us we had to go to the airport as the flight would leave that night. By the time we arrived at the JFK, the flight was delayed until the next day. We had to book a place in Brooklyn and had to pay cab fares totaling well over 100 dollars. The gate agents assured us we could get refunded for these losses. We have contacted both AMEX and SATA Azores Airlines and, as of 5.28.24, we haven't seen a penny. We lost a day from our vacation and were out over 300 dollars (housing and travel) and still have seen zero compensation. Our flight was 9.21.23. The brochure (they hand you when your flight is delayed) makes all sorts of promises (you can received 100 dollars back per customer), but we haven't seen a dime. We just wanted what was promised. The gate agents said the process would be easy. That has not been the case. Buyers and flyers beware.
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Date of travel: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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RKKJ wrote a review 26 May
Saint Thomas, Canada97 contributions45 helpful votes
Toronto - Ponta Delgada
International
We recently had five flights with Azores Airlines. A return flight YYZ - PDL as well as some inter island flights within the Azores. One of the inter island flights experienced a bit of a delay but all other flights were on time. Staff were all competent and friendly. Planes were as comfortable as a plane can be. One of the inter island planes was notably older and worn on the interior but operated just fine. Before booking I had read some questionable reviews but we didn’t experience anything that that would warrant anything but a positive review. I just thought I’d share our experience for anyone considering a flight to or within the Azores. I’d use Azores Airlines again and have already recommended them to a friend.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Staffen17 wrote a review 26 May
Burlington, Canada20 contributions4 helpful votes
Toronto - Pico
International
Our flights to and from Pico from Toronto were changed no less than 8 times. Twice causing us great anguish. We were bumped from our flight to Ponta Delgada from Pico less than two weeks before we were to fly. They had rebooked us on a flight that would arrive in Ponta Delgada after our flight to Toronto would have left. After some back and forth with them we got a flight from Pico to Terceira and from Terceira to Ponta Delgada in time for our flight to Toronto. Best of all, the direct flight from Pico to Ponta Delgada still left at the same time as we had booked. But even better, 72 hours before leaving from Toronto, they changed our flight from Ponta Delgada to Pico and rebooked us on a later flight resulting in a 13 hour layover in Ponta Delgada, requiring us to change ferry reservations, booking a hotel for the night and confirming with the rental car company they could hold our car for us until we arrived. No apologies for the inconvenience, no compensation for out of pocket expenses. Not sure we’ll go back to the Azores even though we had a great time otherwise.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kelsey J wrote a review 25 May
9 contributions1 helpful vote
Funchal - Denver
International
I had had the worst customer service experience with SATA. After our outgoing flights being delayed, I was nervous to fly back and was not surprised to have the flight cancelled at boarding time. Our tickets were updated online and overhead in the airport prior to the ground crew being alerted. When the ground crew finally "knew something" we were directed to the check in counter. 2 lines open and the full flight were in line to adjust, rebook and get vouchers. Sadly, in person communication was as bad as attempting to talk with someone on the phone. I had to leave to check in to my flight prior to being seen in line. Ongoing phone calls were simply an added expense as they were 100% unhelpful. I am understanding that things happen, flights change, and the need to be adaptable. I have no argument here. What I do have to argue is SATA's lack of response, clear lack of concern for their customer base and the most concerning a lack of organizational process in this situation. This does not instill trust with SATA for flight safety or communication. I highly recommend visiting the Azores and Madiera, but save yourself the time and money and book with another airline.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Staffen17 wrote a tip 26 May
"Fly another airline and take the ferry"
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Kelsey J wrote a tip 25 May
"dont book with SATA, other airlines are available"
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Joste S wrote a tip 12 May
"Read the fine print before booking"
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Joni K wrote a tip 7 May
"Travel light that you dont have to check in your luggage, it might give you gray hairs"
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Stefan wrote a tip Apr 2024
"If you want to arrive choose another airline"
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ReturnOne-wayMulti-city
Depart
Wed, 12/06
Return
Wed, 19/06
Travellers
1, Economy