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SATA - Azores Airlines
Headquarters: Avenida Infante D Henrique 55-4, Ponta Delgada, São Miguel Portugal 9504-528
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3.01,986 reviews
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About SATA - Azores Airlines
Headquarters: Avenida Infante D Henrique 55-4, Ponta Delgada, São Miguel Portugal 9504-528

Airline Summary

Formerly known as SATA International, Azores Airlines (S4) is a subsidiary of SATA Air Açores that is based in São Sebastião, Ponta Delgada, in the Azores, Portugal. Founded in 1990, the airline operates from a hub at João Paulo II Airport (PDL). Lisbon Portela Airport (LIS) is a focus city. SATA International flies to about 25 destinations and seven countries in Africa, Europe and North America. The carrier's fleet of nine aircraft has three Airbus A310-300, three Airbus A320-200 and one Airbus A330-200. Each plane features both Business Class and Economy Class seating.
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Staffen17 wrote a review May 2024
Burlington, Canada20 contributions5 helpful votes
Toronto - Pico
International
Our flights to and from Pico from Toronto were changed no less than 8 times. Twice causing us great anguish. We were bumped from our flight to Ponta Delgada from Pico less than two weeks before we were to fly. They had rebooked us on a flight that would arrive in Ponta Delgada
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Kelsey J wrote a review May 2024
9 contributions2 helpful votes
Funchal - Denver
International
I had had the worst customer service experience with SATA. After our outgoing flights being delayed, I was nervous to fly back and was not surprised to have the flight cancelled at boarding time. Our tickets were updated online and overhead in the airport prior to the ground
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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joe s wrote a review May 2024
Brick, New Jersey36 contributions49 helpful votes
New York City - Ponta Delgada
International
This is a government controlled airline, it's a monopoly from any US airport to Azores. Our flight out of JFK was cancelled, was told to go to airport to get our next flight and info. Had to book hotel for night and was given no help from airline. Had to get a taxi to Newark,
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Steve H wrote a review May 2024
3 contributions3 helpful votes
London - Horta
Europe
This was my second trip to the Azores. Both times flights have been cancelled due to "technical difficulties". Then they try hard to avoid any compensation/hotel accommodation etc. Terrible airline. Not sure their planes are actually safe really, based on my own experience at
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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ZofiaAda wrote a review May 2024
Toronto, Canada2 contributions
Toronto - Ponta Delgada
International
After reading a lot of negative reviews of SATA i was a little worried to fly with them, however I was pleasantly surprised at the fantastic service SATA offered. I will most definitely fly with them again, and will choose them over other carriers if I have the option. Our
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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1 Helpful vote
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123456
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season c wrote a tip 10 Jun
"Bring water and snacks! Count on no wifi and no entertainment."
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L L wrote a tip 8 Jun
"Just. Don’t "
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rufus23490 wrote a tip 7 Jun
"Find another airline, even if they don't offer nonstop flights. "
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Chris K wrote a tip 5 Jun
"Book with another airline. They will change your flight a dozen times, they will cancel on you at the last minute, they are the worst. "
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rufus23490 wrote a tip 4 Jun
"Find another airline, even if it means forgoing a direct flight."
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