We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
airline-logo
SATA - Azores Airlines
Headquarters: Avenida Infante D Henrique 55-4, Ponta Delgada, São Miguel Portugal 9504-528
Overview
3.01,986 reviews
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
Check-in and boarding
Food and beverage
Full view
About SATA - Azores Airlines
Headquarters: Avenida Infante D Henrique 55-4, Ponta Delgada, São Miguel Portugal 9504-528

Airline Summary

Formerly known as SATA International, Azores Airlines (S4) is a subsidiary of SATA Air Açores that is based in São Sebastião, Ponta Delgada, in the Azores, Portugal. Founded in 1990, the airline operates from a hub at João Paulo II Airport (PDL). Lisbon Portela Airport (LIS) is a focus city. SATA International flies to about 25 destinations and seven countries in Africa, Europe and North America. The carrier's fleet of nine aircraft has three Airbus A310-300, three Airbus A320-200 and one Airbus A330-200. Each plane features both Business Class and Economy Class seating.
Read more
1986Reviews
339Photos
100Tips

Reviews
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.

Traveller rating
  • 408
  • 458
  • 256
  • 227
  • 639
Route
  • More
Cabin
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
avatar-image
Eric C wrote a review 8 Jun
1 contribution
Funchal - Ponta Delgada
Domestic
If I could give zero stars I would. Awful customer service, nobody at the airport to reschedule, took forever on the line. No multiple flights, only one flight out per day. Would not recommend to anyone if you value your sanity and time. Should be shut down
Read more
Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
rufus23490 wrote a review 7 Jun
Boston, Massachusetts17 contributions7 helpful votes
Ponta Delgada - Boston
International
Far and away the worst airline we've ever flown. Disorganized, poor communication, useless app, terrible customer service. They taxied from the gate in Boston while people still getting seated (?!) 4-hr delay for a 1-hr inter-island flight, with no communication whatsoever:
Read more
Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
Chris K wrote a review 5 Jun
2 contributions1 helpful vote
Funchal - New York City
International
This is the absolute worst airline on the planet, avoid them at all costs. Believe each poor review, my wife and I found out the hard way. The issues started months before we even stepped foot on the plane. The airline canceled or changed the dates of our outbound, connecting,
Read more
Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Share
avatar-image
rufus23490 wrote a review 4 Jun
Boston, Massachusetts17 contributions7 helpful votes
Ponta Delgada - Flores
Domestic
SATA remains one of worst, most disorganized airlines I've ever flown. Our 1-hr flight from Sao Miguel to Flores was delayed by 4 hours, with no notification given. Their app is about as useful as a screen door on a submarine... The aircraft began taxiing while passengers were
Read more
Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
avatar-image
James and Wayne D wrote a review 2 Jun
1 contribution
Montreal - Funchal
International
Do NOT ever fly with this airline!!! Stuck in Ponto Delgada for 17 hours waiting for a connecting flight to Madeira that never came. Rude and indifferent staff. When I tried to get the form to apply for compensation under EU law, gave us the run around (ask her, no ask the
Read more
Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Album Categories
All photosAll Traveller Photos
avatar-image
avatar-image
avatar-image
avatar-image
Brochure For Delayed Flight
avatar-image
1 Helpful vote
PreviousNext
123456
avatar-image
season c wrote a tip 10 Jun
"Bring water and snacks! Count on no wifi and no entertainment."
avatar-image
L L wrote a tip 8 Jun
"Just. Don’t "
avatar-image
rufus23490 wrote a tip 7 Jun
"Find another airline, even if they don't offer nonstop flights. "
avatar-image
Chris K wrote a tip 5 Jun
"Book with another airline. They will change your flight a dozen times, they will cancel on you at the last minute, they are the worst. "
avatar-image
rufus23490 wrote a tip 4 Jun
"Find another airline, even if it means forgoing a direct flight."
PreviousNext
123456
Claim this airline page
Airline managers! Register now and reply to member reviews.
Register Azores Airlines

Search flights

ReturnOne-wayMulti-city
Tripadvisor will not show you ads based on your previous online behaviour or personal data. You may see it because the operator shown offers travel-related services that may match your search and has paid our advertising partner, QuoteLab LLC (trading as MediaAlpha) to appear. When you click, we earn commission from MediaAlpha.
To help you compare prices, we may redirect this page to a different travel operator when you click on “Find flights”.