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3 of 5 stars
58 Reviews
Headquarters: K letisti 1068/30, Prague 160 08 Czech Republic +42-0220-116-686 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 14
  • 14
    Very good
  • 13
  • 5
  • 12
low cost

Well you get what you paid for - really downgraded plane but we got to our destination safe and on... read more

3 of 5 starsReviewed 9 June 2016
London, United Kingdom
Rating summary
  • 3 of 5 stars
    3 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    3 of 5 stars
    Check-in and Boarding
  • 2.5 of 5 stars
    Food and Beverage
    1.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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58 Reviews from our TripAdvisor Community

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58 reviews from our community

Date | Rating
  • Czech first
  • Danish first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
Warsaw, Poland
1 review
1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I was travelling with Travel Service - charter airline (in one group with Smartwings). My baggage - kitesurfing board and quiver was damaged. I was instructed to contact directly with airline. On its infoline they gave me e-mail address to submit my claim. For approximatelly 2 weeks I wrote several e-mails and nobody answered. When I called international infoline today...

Europe Economy Malaga - Warsaw

1 Thank Krzysztof P
Guernsey, United Kingdom
Level Contributor
22 reviews
4 of 5 stars Reviewed 2 weeks ago

I travelled with this company for the first time but it was pleasant journey. Kind service, good atmosphere.

Europe Economy Bratislava - Rhodes
Thank Nikoleta H
1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

I flew Prague-Burgas with Smartwings. The price was the same as if I flew with Czech Airlines or Bulgaria Air but the service was really low cost. No web check-in. Only 15kg checked-in luggage and only 5kg in the cabin. The in-flight service is paid only, not even water is included in the price. And their return flight was delayed...

Europe Economy Prague - Burgas

Thank Борис П
Tel Aviv, Israel
1 review
1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

The worst flights I've ever had. Flew to and from Prague. check-in was horrible, there's no online check-in so everyone come to the airport early to get good seats. But SmartWings open check-in counter only 2 hours before departure, this means long long line on check-in even if you came early. They couldn't check-in everyone in 2 hours so flight...

International Economy Tel Aviv - Prague

1 Thank Travelist1986
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago

I was very worried before my flight because there isn't a lot of reviews from smartwings and I was super worried about cancelled flights. But the flight was unexpectedly good! I booked my flight directly from smratwing's website so I was able to check-in online and there was no lineup for the luggage drop line at all (for some reasons,...

Europe Economy Prague - London

Thank Carmen N
Level Contributor
39 reviews
3 helpful votes
5 of 5 stars Reviewed 11 June 2016

The whole process from booking to check-in is super easy, you don´t have to worry about check-in online, simply get to the airport and a member of staff will do it for you. Flight ok without any difficulties.

Europe Economy Prague - London
Thank Martina V
London, United Kingdom
Level Contributor
55 reviews
17 helpful votes
3 of 5 stars Reviewed 9 June 2016

Well you get what you paid for - really downgraded plane but we got to our destination safe and on time for a low price. What brought my attention is that they work in partnership with Czech Airlines - so be aware of this if you book with Czech.

Europe Economy London - Prague
2 Thank Annie_the_traveler
London, United Kingdom
Level Contributor
5 reviews
2 helpful votes
3 of 5 stars Reviewed 7 June 2016

Booked through sky scanner for a flight to Prague for 11 people. I then got an email from Smartwings saying that half of my travellers have missed out on the flight that I have paid for and that if I wanted them to fly with us then I had to pay extra? I had no choice but to pay the...

Europe Economy London - Prague

2 Thank 589damo
Greater London, United Kingdom
1 review
2 helpful votes
5 of 5 stars Reviewed 7 June 2016

Using this airline on regular basis, mostly the LGW-PRG route. Superb value pricewise, mostly new looking,clean aircraft and very pleasant and professional crew- which is not always the case on other low cost carriers.

Europe Economy London - Prague
2 Thank sivgirl
2 reviews
2 helpful votes
1 of 5 stars Reviewed 6 June 2016

Worst service ever, wasn't able to do the checking online , they kept me on the phone for ages , transferred me to technical team , none available, at last they put me through to technical team and they noticed the issue assuring me I would be able to do the checking in at the airport without any charges ....

Europe Economy London - Prague

1 Thank Lily E
See travel tips for airlines
“Book another airline”
 of 5 stars Travelist1986, 25 Jun 2016 | Read review
“For large groups, book half of your group separately on a different bank card!”
 of 5 stars 589damo, 7 Jun 2016 | Read review
“Bring your own food and drinks if neccesary”
 of 5 stars maayanh2015, 7 May 2016 | Read review
“Zvolit jinou společnost”
 of 5 stars tom_n688, 9 Jul 2016 | Read review
“Не обязательно покупать место при бронировании билета на сайте - при регистрации онлайн, можно будет выбрать место.”
 of 5 stars bichitobonito, 5 Jul 2016 | Read review
Show next 5 travel tips 5 of 10
About SmartWings
Prague-based SmartWings (QS) operates from a base at Václav Havel Airport Prague (PRG). The carrier, which is owned by Czech Travel Service Airlines (QS), was founded in 2004. It flies to more than 25 destinations. These include four destinations within the Czech Republic, as well as points elsewhere in Europe (Albania, Bulgaria, Croatia, France, Greece, Italy, Montenegro, Poland, Portugal, Russia, Slovakia, Spain and the United Kingdom), Africa (Tunisia) and Asia (Cyprus, Israel, Turkey and the United Arab Emirates). The airline's fleet consists of Boeing 737-700, Boeing 737-800 and Airbus A-320 airplanes.
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