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1,882 reviews
Headquarters: K letisti 1068/30, Prague 160 08 Czech Republic 011 420 220 116 686 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,882 Reviews from our TripAdvisor Community

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1,882 reviews from our community

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Showing 362: English reviews
Level 6 Contributor
850 reviews
466 helpful votes
Reviewed yesterday

We traveled as a family of four and we had a good flight. Nothing particular bad, nothing particular great.

Date of travel: January 2019
Europe Economy Prague - Malaga
Thank pengemex
Dolni Brezany, Czech Republic
Level 1 Contributor
3 reviews
3 helpful votes
Reviewed 1 week ago via mobile

Absolutely terrible experience. Flight from Valencia to Prague was delayed 5+ hours. The flight was scheduled to take off at 10pm. Flight was delayed without explanation until 3am. We were left to sit on the cold floor in the airport. The airport was closed so we were quarantined like zoo animals after the airport closed for 5 hrs. Smart Wings...

Date of travel: March 2018
Europe Economy Valencia - Prague

1 Thank mattpa1978
Herzliya, Israel
Level 4 Contributor
46 reviews
17 helpful votes
Reviewed 3 weeks ago

The flight had roughly 50 travelers on each direction, so I enjoyed 3 seats. The seats are very comfortable, and since I had 3 sits I slept comfortably during the flight and I had plenty of legroom when I was sitting, my height is 1.73 meter so I normally feel very crowded when I sit or lie down on a...

Date of travel: December 2018
International Economy Tel Aviv - Tenerife

Thank Sshahar1
Prague, Czech Republic
2 reviews
Reviewed 4 weeks ago

Hello, I can only advise Smartwings. I am travelling for 20 years plus and I can say that Smartwings is a very good airline company. Planes are good, seats ok, hostesses very friendly, flight is going very smoothly / plane is moving very little and pilots great, meals ok, even a nice lighting system in the plane.

Date of travel: January 2019
International Economy Prague - Dubai
Thank robbb787
Level 1 Contributor
2 reviews
Reviewed 4 weeks ago via mobile

Had to pay an absurd extra for an extra very small bag. I to go for the competition (ryan, easy, etc).

Date of travel: January 2019
Europe Economy Prague - Stockholm
Thank Raffaele L
Level 2 Contributor
6 reviews
Reviewed 16 January 2019

The price is not the cheap for the service you get Nothing to expect: no food no water no tv full care with luggage weights of 23 kg and sizes of luggage

Date of travel: December 2018
International Economy Tel Aviv - Prague
Thank Genia L
Nazareth, Israel
Level 5 Contributor
77 reviews
50 helpful votes
Reviewed 13 January 2019

The flight was good, departed and landed on time in both directions. Service was fine and very kind. However, the legroom space is too small, it was really uncomfortable.

Date of travel: December 2018
International Economy Tel Aviv - Prague
Thank Elias I
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 11 January 2019

Overall a good flight, The inflight personnel was the biggest upside. The caterer backed out last minute so we didn't get food on board, luckily the airline stocked up on snacks.

Date of travel: January 2019
Europe Economy Tenerife - Aalborg
Thank mgmoller
1 review
Reviewed 9 January 2019

My flight was cancelled five months ago. I submited the claim for compensation via their website. I haven't received any answer. During past five months I submitted two more claims via their internet website, sent four emails to claims department, sent registered letter to their headquarters and I called twice. I have had NOT ONE ANSWER. I called twice only...

Date of travel: August 2018
Europe Economy Warsaw - Malaga

Thank Yvonne0910
Glencoe, United Kingdom
Level 6 Contributor
331 reviews
116 helpful votes
Reviewed 7 January 2019

This has to be the best budget airline I've used - and certainly the most pleasantly-staffed. A surprisingly comfortable flight and with cheerful, welcoming flight attendants and sensible prices made this an enjoyable experience. Thanks very much SmartWings - I will use you again

Date of travel: January 2019
Europe Economy London - Prague
Thank shaggyd0g1
See travel tips for airlines
“try to avoid travelling with this airline if possible”
JIRIJJ, 5 Jan 2019 | Read review
“Choose a service provider who's staff doesn't steal gifts from your luggage at Christmas or any other time.”
153barrye, 20 Dec 2018 | Read review
“Don't use them”
Hopposhsenior, 19 Dec 2018 | Read review
“bring food and laptop”
oferta10, 18 Dec 2018 | Read review
“Have some free time after the flight, because there is a high chance for a delay.”
IlyaT122, 11 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About SmartWings
Prague-based SmartWings (QS) operates from a base at Václav Havel Airport Prague (PRG). The carrier, which is owned by Czech Travel Service Airlines (QS), was founded in 2004. It flies to more than 25 destinations. These include four destinations within the Czech Republic, as well as points elsewhere in Europe (Albania, Bulgaria, Croatia, France, Greece, Italy, Montenegro, Poland, Portugal, Russia, Slovakia, Spain and the United Kingdom), Africa (Tunisia) and Asia (Cyprus, Israel, Turkey and the United Arab Emirates). The airline's fleet consists of Boeing 737-700, Boeing 737-800 and Airbus A-320 airplanes.
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