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South African Airways

Headquarters: Airways Park, Johannesburg International Airport, Johannesburg South Africa 1627
Overview
3.54,932 reviews
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About South African Airways

Airline Alliance

Star Alliance
Headquarters: Airways Park, Johannesburg International Airport, Johannesburg South Africa 1627

Airline Summary

The largest airline in South Africa, South African Airways (SA) is also the nation's flag carrier. A member of the Star Alliance, SA flies non-stop to more than 40 destinations in 26 countries. These include points within South Africa, as well as destinations elsewhere in Africa, and in Europe, Asia, the Middle East, Australia, North America and South America. The airline also has codeshare agreements with about 15 airlines, including its low-cost domestic subsidiary Mango. South African Airways' fleet features two different two-cabin configuration (Business Class and Economy Class, or First Class and Economy Class). The carrier's hub is located at Johannesburg's OR Tambo International Airport (JNB).
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4932Reviews
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Don P wrote a review 1 Jul
Swampscott, Massachusetts6 contributions
Cape Town Central - Johannesburg
Domestic
My flight was cancelled after 2.5 hours sitting on the runway. The aircraft was an aging A330 and apparently they could not get the computer to boot up. They tried several times by restarting the aircraft while we sat at the gate. I informed the flight crew that I had a connection to London (continuing on to Boston) from Johannesburg that evening and that it was imperative that I arrive on time. When the flight was finally cancelled, everyone had to collect their bags and see the ticking office to rebook. They had one agent on duty to accommodate the entire flight. As a result of this cancellation, I missed my flight to London, and had to rebook the next day at considerable cost (twice what I had paid for my original round trip). I was lucky to get a seat. While SAA has agreed to reimburse me for the cancelled flight, they are taking no responsibility for the missed flight to London/Boston, even though they are entirely responsible. Their excuse was that it was booked on a different ticket/airline, but that does not change the fact that I missed that flight due to their failure to meet their commitment to me. I told this story to friends and colleagues in South Africa who told me that SAA was once a great airline but it is now highly unreliable and having great financial difficulties. There are cheaper and far more reliable airlines in South Africa, with better schedules. My advice, book with one of them, and stay away from South African Airways.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tourist02826318942 wrote a review Jun 2024
1 contribution
Cape Town Central - Kingston
International
I had a flight from Capetown i was denied boarding,by the saa attendants for who are very arrogant and poorly trained.their client service is a nightmare. please for your own good avoid this airline like a plague. they are more of a scammers than a legit business.
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Augusto P wrote a review Jun 2024
2 contributions
Rio de Janeiro - Cape Town Central
International
My luggage was completely destroyed during my flight and I am in constant communication for over 3 months with their agents, trying to claim a luggage replacement, but the company keeps staling me and not providing proper resolution to the issue in hand.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Justin wrote a review Jun 2024
2 contributions
Port Elizabeth - Johannesburg
Domestic
I was slightly concerned before the flight. SAA have had a lot of trouble in the past e.g. government bailouts, reduction of routes etc. I was therefore expecting the worst, but from the check-in to disembarkation the whole process was great. Very friendly service at check in and onboard. I was also not expecting a food and drink service and that turned out to be great too. I was pleasantly surprised and will definitely fly with them again.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jane L wrote a review May 2024
1 contribution
Johannesburg - Perth
International
We were given the option to bid for an upgrade to business for our 9 hour flight. So glad to be successful. The SAA lounge was lovely, very spacious and good food. The plane seats, although not the newest style, were very comfortable, especially the cradle position (although they should ditch the metal footrest cradle as it’s only suitable for midgets). The bed position was comfortable enough. The in-flight service was faultless. Great value for upgrade price.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Don P wrote a tip 1 Jul
"Avoid it"
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Jane L wrote a tip May 2024
"Always try to bid for an upgrade. "
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Viatgesrjr wrote a tip May 2024
"Stand in line early and ask questions. They have a friendly staff"
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Mary W wrote a tip May 2024
"Great experience. Our holiday started from the moment we boarded. "
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Agathe D wrote a tip Apr 2024
"Don't fly with them"
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