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Southwest Airlines


4.5 of 5 stars
5,638 Reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1-800-435-9792 Website

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  • 3104
    Excellent
  • 1690
    Very good
  • 461
    Average
  • 183
    Poor
  • 200
    Terrible
Excellent flight

Our two hour flight to Belize City was wonderful. The flight attendants were very attentive and... read more

5 of 5 starsReviewed yesterday
MiaJeffery
,
Houston, Texas
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4.5 of 5 stars
    Customer Service
    4.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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5,638 Reviews from our TripAdvisor Community

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5,638 reviews from our community

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English first
Houston, Texas
Level Contributor
14 reviews
3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Our two hour flight to Belize City was wonderful. The flight attendants were very attentive and helpful. Southwest's new flights to the Caribbean out of the new gates at Houston Hobby are a breeze!!!

International Economy Houston - Belize City
Helpful?
Thank MiaJeffery
Level Contributor
108 reviews
28 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Southwest is my go to airline! Especially being I fly mainly to Las Vegas. Two non stops a day from Pittsburgh. This time their were delays but I've been flying with them for ten years and it is a rare occurrence. The staff are always polite and smile. A lady on board had a medical issue. They had medical supplies...

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Domestic Economy Pittsburgh - Las Vegas

Helpful?
Thank Zacman85
Houston, Texas
Level Contributor
80 reviews
50 helpful votes
5 of 5 stars Reviewed yesterday NEW

It was an absolute full flight going to Puerto Vallarta on Saturday 9/17/16 my flight left about 10 minutes late which was surprising I thought it would be longer. However, we made it to Puerto Vallarta ahead of schedule. Kudos Southwest you did it again.

Mexico Economy Houston - Puerto Vallarta
Helpful?
Thank LovedLV
Delaware
Level Contributor
288 reviews
147 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Again Southwest Airlines has given my family excellent service. Their employees are always so pleasant and seem to genuinely like what they do. The flights were on time, connections went smoothly, planes were clean, and luggage arrive quickly at the best price around plus no baggage fees. I love the new boarding system where everyone is assigned a boarding position...

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Domestic Economy Philadelphia - Pensacola

Helpful?
Thank Borioles97
Level Contributor
22 reviews
3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I fly Southwest whenever possible. The lack of all the "extra" fees, being able to check bags for free and being able to cancel with no penalities is huge for me. The experience is 99% on time or early and it's a great stress free way to fly.

Domestic Economy Denver - Nashville
Helpful?
Thank eagledebby
Chester Springs, Pennsylvania
Level Contributor
168 reviews
63 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I really prefer Southwest to other big USA airlines. The flight crew is nice, with a sense of humor. The seats seem roomier than the competition. They have some variety of snacks, most times free TV and they strive for ontime service

Domestic Economy Philadelphia - Seattle
Helpful?
Thank joyce s
Saint Louis, Missouri
Level Contributor
107 reviews
61 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Always a pleasure to hear the funny jokes...and the speed at which the SW customers can get on and get off the plane

Domestic Economy Saint Louis - Tucson
Helpful?
Thank susaninstlouis2014
USA
Level Contributor
252 reviews
132 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

As usual the in the air part is always acceptable. However, the ground part was horrible! Mechanical problem announced delay was originally for 30 minutes... ultimately drawn out to 2 hours. Confusion with SW staff made the connection to another flight confusing. They took some of us off, oops, put us back on.... didn't seem to know the connection I...

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Domestic Economy New York City - Dallas

Helpful?
Thank Hoach
Houston, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

Always a great flight on Southwest. What I like best is their baggage policy, best in the country, by far...they simply chose not to nickel and dime. Web site is great too, very easy to use, very easy to price tickets, and very, very, easy to pick dates where ticket prices can be much lower. Nothing cute either, no advertising,...

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Domestic Economy Houston - Los Angeles

Helpful?
Thank lowroller777
Madison, New Hampshire
Level Contributor
10 reviews
5 of 5 stars Reviewed 3 days ago NEW

Although, admittedly, this is the FIRST time I have used Southwest for International, (I was thrilled to see they had started, and are expanding this service), I am a member of their frequent flier club, which doesn't yet apply to Intl. flights, but the same quality service is there.They beat the closest competitor's price by $100.00 AND NO bag fees,...

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International Economy Boston - Liberia

Helpful?
Thank J Bruce P
See travel tips for airlines
“Bring a Positive Attitude and Relax”
 of 5 stars LovedLV, 26 Sep 2016 | Read review
“Bring your sandwich on but please make it something not odours”
 of 5 stars susaninstlouis2014, 24 Sep 2016 | Read review
“When checking in, time it perfect, you'll lose at least 10 spots if only a minute late, and 50 spots if 15 minutes late.”
 of 5 stars lowroller777, 24 Sep 2016 | Read review
“Spend the extra $15.00 and get early, priority, check in, along with better seating choices!”
 of 5 stars jbrucep, 24 Sep 2016 | Read review
“Book early”
 of 5 stars Safechoice2014, 22 Sep 2016 | Read review
Show next 5 travel tips 5 of 10
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 90 destinations in 41 states, the Bahamas, the Caribbean and Mexico. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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