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Southwest Airlines


4.5 of 5 stars
140 Reviews
Headquarters: PO Box 36647-1CR, 75235 +1-800-435-9792 Website

TripAdvisor Reviewer Highlights

Read all 140 reviews
Visitor rating
  • 95
    Excellent
  • 34
    Very good
  • 7
    Average
  • 1
    Poor
  • 3
    Terrible
I love Southwest

The service is exceptional - they really do care about their passengers. The accommodations are... read more

5 of 5 starsReviewed 3 days ago
MrsK45963
,
Las Vegas, Nevada
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Inflight Entertainment
    4 of 5 stars
    Onboard Experience
  • 4.5 of 5 stars
    Customer Service
    4.5 of 5 stars
    Value for Money
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140 Reviews from our TripAdvisor Community

Write a Review

140 reviews from our community

Date | Rating
  • English first
  • Any
English first
Las Vegas, Nevada
Level Contributor
18 reviews
8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The service is exceptional - they really do care about their passengers. The accommodations are basic but clean. The flight was on time. SWA is passionate about ensuring the passenger receives a strong value for their dollar. They do not disappoint !

Domestic Economy
Helpful?
1 Thank MrsK45963
Milford, Michigan
Level Contributor
293 reviews
110 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Southwest is always awesome. great website, and perfect policies of no bag fee, no change fee, and open seating. what else you could want?

Domestic Economy
Helpful?
1 Thank steve r
Pittsburgh, Pennsylvania, United States
Level Contributor
5 reviews
3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Southwest airlines have thought a lot through and made the entire process much more efficient. The baggage is no additional charge and the loading the airlines make sense. The staff has a sense of humor and works to make the flight as easy as possible.

Domestic Economy
Helpful?
1 Thank Carol U
Charleston, Illinois
Level Contributor
47 reviews
13 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Another wonderful flight on Southwest. They have become our airline of choice due to several factors. One - customer service. This trip was originally planned for February, but when I was called back from a layoff, we had to change it to January. We had a lower price and Southwest credited the difference to my account since I booked Wanna...

More  Domestic Economy

Helpful?
Thank Anne Y
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

I've been a loyal and frequent SWA customer for a number of years, but I've been increasingly hearing how it does not have the cheapest fares anymore. While I have noticed this to be true as well, it has not changed my mind on it being the best value airline still. Above everything else (great customer service, fair prices even...

More  Mexico Economy

Helpful?
Thank Dennis P
Louisville, Kentucky
Level Contributor
9 reviews
4 of 5 stars Reviewed 4 days ago NEW

This flight went very well. It boarded right on schedule in an orderly process. Gate personnel and flight attendants were friendly and efficient. Flight was smooth - no bumpiness and landed a few minutes ahead of schedule!

Domestic Economy
Helpful?
Thank Jamieky2
Marion
Level Contributor
41 reviews
1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Haven't been on Southwest for a while. I like the new way of being assigned a section of the plane for seating. Years ago, it was 'run to your seat' and everyone was in one line. That was a nightmare. Good service, and snacks on the flight.

Domestic Economy
Helpful?
Thank Donna Q
San Diego, California
Level Contributor
18 reviews
4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The stewards and stewardesses made this trip enjoyable. I cannot say enough about this. We understand that this is a discount airline but the service is top notch. Great job to all. We attended our daughters' graduation from Navy Boot Camp at Great Lakes. Flying in and out of Chicago Midway was very easy as was the rental car pick...

More  Domestic Economy

Helpful?
Thank Swartz58
Ocean City, Md
Level Contributor
273 reviews
213 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is the only airline we fly. We travel to Aruba frequently and Southwest takes all the worries out of international travel. They offer service to several destinations in the caribbean and Mexican resort areas. They also have routes throughout the US. Their fares are extremely reasonable. Booking is a snap. They are almost always on time. The planes are...

More  Caribbean Economy

Helpful?
Thank DenlinOceanCity_Md
Littleton, Colorado
Level Contributor
9 reviews
1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I will not fly any other Airline because of all the positive experiences I have had with Southwest. Other Airlines do not compare to the Staff, prompt flights, and great pilots. Always giving great updates on flight status in air and very friendly! I somehow always seem to score a free drink which is defintely a bonus! Only thing I...

More  Domestic Economy

Helpful?
Thank Klargent
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 90 destinations in 41 states, the Bahamas, the Caribbean and Mexico. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.
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