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Southwest Airlines


4.5 of 5 bubbles
7,563 Reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1-800-435-9792 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4.5 of 5 bubbles
    Customer Service
    4.5 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    Cleanliness
    4.5 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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7,563 Reviews from our TripAdvisor Community

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7,563 reviews from our community

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Showing 7,451: English reviews
Casper, Wyoming
2 reviews
1 helpful vote
5 of 5 bubbles Reviewed 3 days ago NEW

I was traveling to Phoenix to go to Mayo Clinic. The staff was pleasant and very accommodating. The person checking the bags was helpful and made us feel like we were welcome. The flight was smooth and relaxing.

Domestic Economy Salt Lake City - Phoenix
Helpful?
Thank Coralie C
Towson, Maryland
2 reviews
5 of 5 bubbles Reviewed 3 days ago NEW

I can not say enough about Southwest! We plan our vacations around where they fly! The customer service is like no other airline I have ever flown and the prices make travel do-able as a family of 4. Earning points and status on Southwest is super easy and there are no hoops to jump through or blackout dates when using...

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Domestic Economy Baltimore - Denver

Helpful?
Thank Claire M
Las Vegas, Nevada
Level Contributor
6 reviews
1 helpful vote
4 of 5 bubbles Reviewed 4 days ago NEW

Southwest,..the flying bus. I like Southwest,..it's the far better choice than many other discount/commuter airlines. I live in Las Vegas and Los Angeles and fly between these cities about 60-65 times a year (I've basically earned A-List Preferred for nearly 4 years). I learned very early on when I first moved to Vegas about 4 years ago that driving between...

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Domestic Economy Las Vegas - Burbank

Helpful?
1 Thank Joe M
Scottsdale, Arizona
Level Contributor
217 reviews
64 helpful votes
5 of 5 bubbles Reviewed 4 days ago NEW

The staff always has an amazing attitude. I am still not a huge fan of the cattle call but you can pay for the privilege of A. The planes always look newer and clean. There was a delay (can't recall if it was this flight or another southwest flight) but within the day O received a voucher credit for next...

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Domestic Economy Little Rock - Phoenix

Helpful?
Thank Shan143
Buffalo, New York
Level Contributor
4 reviews
1 of 5 bubbles Reviewed 4 days ago NEW

From Buffalo to San Francisco and changing planes in Las Vegas many people got on board with assorted pets. Dogs and Cats and most in cages. Then this girl gets on with a BIRD on her shoulder.; No cage no tether. I have a phobia of birds in enclosed places. I went through 4 hours and some odd minutes scared...

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Domestic Economy Buffalo - San Francisco

Helpful?
Thank tripaholic73
Atlanta, Georgia
1 review
2 of 5 bubbles Reviewed 5 days ago NEW

The lady at the checked baggage counter acted like I was doing something wrong or threatening her when I said my weapon was locked in one bag. She loudly asked "you have a weapon?" with an attitude. It got the attention of those around us and I therefore received some glares. Then coming back I asked the stewardess for another...

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Domestic Economy Atlanta - Dallas

Helpful?
Thank Tim9709
Richmond, Texas
Level Contributor
76 reviews
16 helpful votes
4 of 5 bubbles Reviewed 5 days ago NEW

Enjoy flying southwest more now with the free wifi. They have enough of the free stuff I don't have to pay for anything and it kept me occupied. Only problem was they lost my wife's luggage. Since she had new clothing, etc., in it she was pretty unhappy. We were called when we got home and told it had been...

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Domestic Economy Las Vegas - Houston

Helpful?
Thank Robert R
Flagstaff, Arizona
Level Contributor
10 reviews
4 helpful votes
2 of 5 bubbles Reviewed 5 days ago NEW

Nov 22, 2016, flight scheduled for 0515. We were 45 mins late departing. THIS is why I dislike the modern Southwest since the founder passed away several years ago. Their service has greatly diminished to nothing. The last several flights with Southwest either ended in a very lengthy delay or cancelled flights with so many different explanations you don't know...

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Domestic Economy Denver - Phoenix

Helpful?
Thank Maura E
1 review
1 of 5 bubbles Reviewed 5 days ago NEW

My husband and I took a trip to MI to see his family. My son happened to turn 2 on the day of our return trip. We didn't think anything of it because what we thought the policy was was that children 2 and under fly free. Well we now know that it is completely under 2 years old. Even...

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Domestic Economy Grand Rapids - Baltimore

Helpful?
Thank Jennifer T
Vista, California
Level Contributor
99 reviews
18 helpful votes
5 of 5 bubbles Reviewed 6 days ago NEW

If you have to fly, this airline will take care of you! Courteous and happy flight attendants - and you're always listening for the jokes during flight notifications. Pretzels, peanuts, cookies help assuage the hungries - but you'd better eat before you fly!

Domestic Economy San Diego - Manchester
Helpful?
Thank Nancy J
See travel tips for airlines
“Check in online up to 24 hours before the flight begins to get an earlier boarding time.”
 of 5 bubbles coraliec112, 2 Dec 2016 | Read review
“Set an alarm to remind you to check-in!”
 of 5 bubbles clairemK2163MP, 2 Dec 2016 | Read review
“If you haven't flown Southwest before - learn the boarding process before you fly.”
 of 5 bubbles V4278XSjoem, 1 Dec 2016 | Read review
“Bring your own ginger ale”
 of 5 bubbles Tim9709, 30 Nov 2016 | Read review
“I would pay the ten bucks to board first, especially if you have a carry on..”
 of 5 bubbles F6502AProbertr, 30 Nov 2016 | Read review
Show next 5 travel tips 5 of 10
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 90 destinations in 41 states, the Bahamas, the Caribbean and Mexico. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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