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Southwest Airlines

4.5 of 5 bubbles
7,331 Reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1-800-435-9792 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 4232
  • 2092
    Very good
  • 556
  • 209
  • 242
The Way an Airline Should Operate

We were able to check 2 bags each - at no extra charge. We were served in-flight beverages and... read more

5 of 5 bubblesReviewed yesterday
Hayward, Wisconsin
Rating summary
  • 3.5 of 5 bubbles
    3.5 of 5 bubbles
    Seat Comfort
  • 4.5 of 5 bubbles
    Customer Service
    4.5 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    4.5 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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7,331 Reviews from our TripAdvisor Community

Write a Review

7,331 reviews from our community

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English first
Hayward, Wisconsin
Level Contributor
189 reviews
95 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

We were able to check 2 bags each - at no extra charge. We were served in-flight beverages and snacks at least twice during our flight - at no extra charge. Our flight attendants were pleasant and efficient. I will, in the future, always check the Southwest flights before booking.

Domestic Economy Orlando - Las Vegas
Thank DonByle
Level Contributor
46 reviews
10 helpful votes
5 of 5 bubbles Reviewed yesterday NEW via mobile

I fly Southwest most often now since the Continental/United merger and my dissatisfaction with the "positive" changes. I believe they took the worst of the two and implemented those policies!! But Southwest flies to the destinations I visit most often and can be counted on for consistent adherence to departures, arrivals and overall flight experiences. Once you get the ticketing...

Domestic Economy Portland - Chicago

Thank DC5Star
Level Contributor
29 reviews
2 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Southwest never fails me! I was on a business trip and feeling ill so looked at changing my flight. I was able to spend just a little bit more and get a flight out in a few hours. Other airlines would have charged hundreds of dollars. Southwest has my loyalty!

Domestic Economy Minneapolis - Hartford
Thank mom2mggm
San Marcos, California
Level Contributor
860 reviews
195 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

Southwest is efficient in getting people loaded, but it is like a cattle car. No Frills but the staff are normally courteous and attentive. Since this is the airline most used by families, the flights can get loud with noisy children.

Domestic Economy San Diego - San Antonio
Thank csarchibald
Houston, Texas
Level Contributor
9 reviews
2 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

I fly Southwest Airlines almost every time I fly due to the opportunity of being able to select my own seat once I board, the allowance the company has of allowing me to not pay for one bag plus allowing me to carry one bag on. The flight attendance are very helpful and enthusiastic about their job and even throw...

Domestic Economy Houston - Birmingham

Thank r324d
Sarasota, Florida
Level Contributor
31 reviews
4 helpful votes
1 of 5 bubbles Reviewed yesterday NEW

Well, you get what you pay for. I arrived and the boarding process was fine. While on the plane I was asked 3 times to see that my seat-belt was on. Leah-the flight attendant insisted that she get me an extender for the seat belt. She was not quiet or customer focused at all while interacting with me. As she...

Domestic Economy Tampa - Boise

Thank Becca S
Level Contributor
14 reviews
3 helpful votes
5 of 5 bubbles Reviewed yesterday NEW via mobile

Have been flying SW for years and they have never disappointed. They have always been on time, and the flight attendants are friendly (although I miss the days when they could really clown around without repercussions). I have a SW credit card and always have enough points from the card and business travel to fly free several times a year.

Domestic Economy Harrisburg - Baltimore
Thank Jo P
Johnstown, Pennsylvania
Level Contributor
8 reviews
2 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Really enjoyed the Southwest flight! Flight attendants were attentive and humorous; boarding is easy in their "zones" and the experience was pleasant overall.

Domestic Economy Baltimore - Houston
Thank suzanbabs
San Diego, California
Level Contributor
37 reviews
2 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

Sunday morning and my first flight at 8:10 was cancelled. Re-booked at 10:20 and finally left at 11:20. Perhaps it was a problem at SFO but for a flight of an hour, this was a mess!

Domestic Economy San Diego - San Francisco
Thank SailingJon
Phoenix, Arizona
Level Contributor
50 reviews
14 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

Flight attendants were attentive and gave great service. Pilots were a little rough on the landings. Snacks were plentiful and not just peanuts. No baggage fees! Boarding could have been better. Highly recommend SW Airlines for travel!

Domestic Economy Phoenix - Richmond
Thank John C
See travel tips for airlines
“Just make sure to set an alarm 24 hours in advance to get in the low A & B group with out paying extra.”
 of 5 bubbles Firestarter1969, 26 Oct 2016 | Read review
“Get a seat on the aisle for more leg room and comfortable.”
 of 5 bubbles CherylHy, 26 Oct 2016 | Read review
“While there is no designated seat, it's best for those don't have a strong preference on in-plane seating.”
 of 5 bubbles PraiseOLord, 24 Oct 2016 | Read review
“No specific tip; airlines has been great with all our flights.”
 of 5 bubbles winston23, 24 Oct 2016 | Read review
“check in right away when you can 24 hours in advance for a better boarding zone.”
 of 5 bubbles georgiah38, 24 Oct 2016 | Read review
Show next 5 travel tips 5 of 10
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 90 destinations in 41 states, the Bahamas, the Caribbean and Mexico. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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