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Southwest Airlines


4.5 of 5 bubbles
7,873 Reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1-800-435-9792 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4.5 of 5 bubbles
    Customer Service
    4.5 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    Cleanliness
    4.5 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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7,873 Reviews from our TripAdvisor Community

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7,873 reviews from our community

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Showing 7,756: English reviews
Level Contributor
11 reviews
1 of 5 bubbles Reviewed yesterday NEW via mobile

This was the worst flight experience I ever had. Sat on tarmac for 2 hours. Then had to go back for gas. They have first come first serve seating. If you are at the end there you will not be sitting with your family. Asked people to move there seats because they are traveling alone and they refused. Saving a...

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Domestic Economy Fort Lauderdale - Islip

Helpful?
Thank Joan E
Level Contributor
3 reviews
1 helpful vote
1 of 5 bubbles Reviewed yesterday NEW

SW is a pile of hooey! Trying to book flights to Cabo using points, with my husband and I booking separately to use our separate point accounts. Nothing in the booking process to show there is only 1 seat both directions at stated point value. I click first and get my flights. He clicks and gets error message saying there's...

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Mexico Economy Houston - Los Cabos

Helpful?
Thank LeeAnn W
Tempe
Level Contributor
24 reviews
5 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

We travel for about 30 weeks out of the year because our son plays hockey on a team in a different state. We selected Southwest 4 years ago to be the primary airline we use. We use others when they don't fly the route, etc., but our preference is Southwest. Their customer service is noticeably higher than competitors, and they...

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Domestic Economy Portland - Phoenix

Helpful?
Thank Holly V
Dousman, Wisconsin
Level Contributor
15 reviews
4 helpful votes
5 of 5 bubbles Reviewed yesterday NEW via mobile

Being a former crew member with a different airline who has flown all over the Country I can say great job Southwest Airlines!! Took my Grandsons on their first flight to Orlando. Had a great flight with a great crew. Captain even took pictures with the kids in cockpit. They loved it. Flying Southwest again in April can't wait.

Domestic Economy Milwaukee - Orlando
Helpful?
1 Thank Joyce
Escondido
Level Contributor
7 reviews
5 of 5 bubbles Reviewed 2 days ago NEW

Got on in a timely matter everything was on time the staff there was professional that even the airline pilot came out to talk to us the food was kind of expensive the stacks but all in all it was a good smooth ride

Domestic Economy Los Angeles - Seattle
Helpful?
Thank Justin760
Solon, Ohio
Level Contributor
27 reviews
2 helpful votes
2 of 5 bubbles Reviewed 2 days ago NEW via mobile

Flew from Cleveland to Los Angeles today, connecting through Phoenix. Flight from Pheonix to LA was canceled, no reason given. Booked on later flight (1.5 hours later) and boarding changed from almost first to almost last. Not happy with Southwest right now.

Domestic Economy Cleveland - Los Angeles
Helpful?
Thank patrick t
Ontario, Canada
Level Contributor
4 reviews
4 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

I have flown with Southwest more times than I can count and they are my go to airline over and over and over again! Friendly agents and flight staff, on time flights, free baggage, few mechanical issues and more! You won't be sorry if you choose to fly with Southwest Airlines!

Domestic Economy Buffalo - Orlando
Helpful?
Thank scrappingin0ntari0
Cocoa Beach, Florida
Level Contributor
38 reviews
35 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW via mobile

We have always flown with southwest airlines. I can't ever recall a time when I ever had a major issue with them. The pilots, stewards, and crew and wonderful. Sodas and water are free now if the plane is full now getting your drink in a timely matter that is a little different. They do not serve any food except...

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Domestic Economy Orlando - San Francisco

Helpful?
Thank Lisa B
Jenison, United States
Level Contributor
13 reviews
1 helpful vote
5 of 5 bubbles Reviewed 2 days ago NEW

this is a great airline to use. The flight attendants are courteous and very helpful if needed. I felt very safe, the landing was so smooth I didn't know we had landed. They leave on time. You get 2 free bags for check in.

Domestic Economy Grand Rapids - Orlando
Helpful?
Thank Diane D
Level Contributor
12 reviews
1 helpful vote
5 of 5 bubbles Reviewed 2 days ago NEW

Never a dull moment ever always a pleasant crew that knows how to provide great service experiences. Most recently on a trip to New York we had the the most fun crew ever.

Domestic Economy Nashville - New York City
Helpful?
Thank MTJuliet L
See travel tips for airlines
“If you aren't A-Listed, set your phone alarm to make sure you get your boarding pass as soon as it opens.”
 of 5 bubbles HockeyFamily18, 21 Jan 2017 | Read review
“Get there early”
 of 5 bubbles Justin760, 20 Jan 2017 | Read review
“Check in 24 hours (to the second!!) before your flight to ensure your best boarding number. If you can't, the $15 fee is worth it”
 of 5 bubbles scrappingin0ntari0, 20 Jan 2017 | Read review
“Seats are not assigned on this airline, so if seat choice is important to traveller, on line boarding pass is essential.”
 of 5 bubbles T9419CKwilliamw, 18 Jan 2017 | Read review
“check in early, it gets you boarding earlier,”
 of 5 bubbles DMKManassasVA, 18 Jan 2017 | Read review
Show next 5 travel tips 5 of 10
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 90 destinations in 41 states, the Bahamas, the Caribbean and Mexico. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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