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Southwest Airlines


4.5 of 5 stars
1,428 Reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1-800-435-9792 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 862
    Excellent
  • 375
    Very good
  • 91
    Average
  • 38
    Poor
  • 62
    Terrible
Southwest is Great

We are fans of SWA. Flights are generally on time and even if delayed, they somehow manage to get... read more

5 of 5 starsReviewed 2 days ago
Kathleen S
,
Ocala, Florida
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4.5 of 5 stars
    Customer Service
    4.5 of 5 stars
    Value for Money
  • 4.5 of 5 stars
    Cleanliness
    4.5 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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1,428 Reviews from our TripAdvisor Community

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1,428 reviews from our community

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English first
Ocala, Florida
Level Contributor
6 reviews
5 of 5 stars Reviewed 2 days ago NEW

We are fans of SWA. Flights are generally on time and even if delayed, they somehow manage to get in time. Friendly and relaxed flight attendants - very humorous on occasion. No charge for luggage and no charges for cancellations or change in itinerary. They get passengers deplaned quickly. Decent rates also. With open seating, we do opt to pay...

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Domestic Economy Orlando - Baltimore

Helpful?
Thank Kathleen S
Granite Bay, California
Level Contributor
362 reviews
81 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I fly 10-12 times each year for vacations. Southwest is my favorite airline. The flights are dependable and the employees friendly. The only time I don't fly on Southwest is when I am going to a city they don't service.

Domestic Economy Sacramento - Seattle
Helpful?
Thank Richard K
greenup, il
Level Contributor
61 reviews
16 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We had a family of 4 traveling to Orlando and Southwest made it so easy out of Indy. Fast through the airport, leaving on time and friendly staff throughout. Great trip!

Domestic Economy Indianapolis - Orlando
Helpful?
Thank scott b
chicago
Level Contributor
25 reviews
15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Easy flight, no problems. The plane seemed to be quite new and very clean. Two free bags and a free wine to boot!

Domestic Economy Chicago - Spokane
Helpful?
Thank lizaChicago
Illinois
Level Contributor
129 reviews
48 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

As always the friendliest, most efficient airline in the USA. Consistently on time with early arrivals. Baggage handlers do seem to take their time to get the bags from the plane to the carousel.

Domestic Economy Chicago - Orlando
Helpful?
Thank willys1945
Las Vegas, Nevada
Level Contributor
14 reviews
5 of 5 stars Reviewed 3 days ago NEW

Love that there is no baggage charge. You have the choice of picking your seat prior to the flight on your computer or choose it at the last minute while boarding. The stewardess (s) were attentive, personable and went out of their way to make not only our flight pleasurable but also all the other passengers.

Domestic Economy Las Vegas - Cleveland
Helpful?
Thank thomas89031
Tucson, Arizona
Level Contributor
13 reviews
5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I love Southwest due to their flight schedules, no baggage fees, the efficient boarding process and their ticket prices. Their flight attendants are friendly and funny! I highly recommend this airline!

Domestic Economy Tucson - Portland
Helpful?
Thank Rosemarie M
Baltimore, Maryland
Level Contributor
100 reviews
14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Departed from BWI going to Providence RI. Fare was reasonable, did not pay for early check in, got a seat just fine. No issues with flight, it is not a long one. Arrived on time, no issues. Flight crew was pleasant.

Domestic Economy Baltimore - Providence
Helpful?
Thank charliellauren
Chillicothe, Ohio
Level Contributor
23 reviews
6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Southwest has always been cheaper in price for my destinations. They allow two bags plus your carry-on for no cost. I have always found the flights to be on time and have never had a delay--lucky I guess?? I do recommend the early bird check in which is an additional fee. See below.

Domestic Economy Columbus - Boston
Helpful?
Thank peg2756
Murfreesboro, Tennessee
Level Contributor
64 reviews
43 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Southwest is, in general, my airline of choice. They gave great sales and customer relations. This flight from Nashville left on time, arrived on time and was very uneventful......just the way it should be.

Domestic Economy Nashville - Kansas City
Helpful?
Thank Traveler4Ever61
See travel tips for airlines
“I had a direct flight, which really is worth it, also flew at mid day which wasn't busy.”
 of 5 stars lizaChicago, 27 Jul 2016 | Read review
“Book, Fly, Enjoy!!”
 of 5 stars thomas89031, 27 Jul 2016 | Read review
“Check-in on-line 24 hours before your flight and get the best free boarding advantage.”
 of 5 stars rosemariem722, 27 Jul 2016 | Read review
“I do recommend paying for the early bird check in. When using this service I have usually ended up boarding in section A.”
 of 5 stars peg2756, 27 Jul 2016 | Read review
“Watch out for the TSA. Don't forget to check what is in your carry on. No wine openers”
 of 5 stars downhillriacer, 27 Jul 2016 | Read review
Show next 5 travel tips 5 of 10
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 90 destinations in 41 states, the Bahamas, the Caribbean and Mexico. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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