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Southwest Airlines


4.5 of 5 bubbles
8,108 Reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1-800-435-9792 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 4.5 of 5 bubbles
    Customer Service
    4.5 of 5 bubbles
    Value for Money
  • 4.5 of 5 bubbles
    Cleanliness
    4.5 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    3.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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8,108 Reviews from our TripAdvisor Community

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8,108 reviews from our community

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Showing 7,990: English reviews
Washington DC, District of Columbia
Level Contributor
23 reviews
66 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

I love Southwest always on time, reliable with perks and laid back relaxed atmosphere. I also look forward to my drink coupons and using my reward points on flight purchases, I can't say enough good things about them so glad BWI is one of their popular hubs, make for easy direct flights to most places. Keep up the good work...

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Caribbean Economy Baltimore - Montego Bay

Helpful?
Thank Luvs2TravelChic
Austin, TX
Level Contributor
20 reviews
5 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

Just about anywhere you go, go with Southwest. The people are fantastic, friendly, and have a genuine servant's heart. Check in is easy, and quick, just make sure you arrive at least two hours ahead for international flights, and one hour to an hour and a half for domestic flights. Although you can check in two pieces of luggage up...

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Mexico Economy Austin - Cancun

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Thank ThomasTheBeachCat
Philadelphia
Level Contributor
7 reviews
4 of 5 bubbles Reviewed yesterday NEW

When we plan our trip Southwest seems to go where we want to go and the prices are right.I find it to have more leg room and confort. the flight attendents smile and engage in talking to passengers.

Domestic Economy Philadelphia - Tampa
Helpful?
Thank Beverly C
Longboat Key, Florida
Level Contributor
494 reviews
145 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

On time performance is as good as it gets, flight crew very friendly and the plane is clean. Top it off with extremely competitive fares and you get the whole package. Internet can be spotty at times and the seats aren't the most comfortable, but overall a great way to fly.

Domestic Economy Tampa - Las Vegas
Helpful?
Thank DrMike60
San Francisco, California
Level Contributor
33 reviews
10 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

On time both coming and going. Classic Southwest Airlines, no surprises, get in line, hope you don't get a middle seat. In the past I flew over 100,000 miles a year on Delta but with a job change I use Southwest more these days. I find SW to be very easy and predictable in a good way.

Domestic Economy Sacramento - Orange
Helpful?
Thank stodd39
Monterey, California
Level Contributor
7 reviews
1 helpful vote
5 of 5 bubbles Reviewed 2 days ago NEW

After flying the same route with United, and hating the whole experience, what a refreshing flight! Friendly staff, a great plane with free WiFi, comfortable seats and good food and drink service. The plane looked brand new, and so clean. All the others act as if they are concerned about your experience, but Southwest actually cares. I can't think of...

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Domestic Economy Oakland - Houston

Helpful?
Thank arttrip01
Austin, United States
Level Contributor
6 reviews
5 of 5 bubbles Reviewed 2 days ago NEW

Never a hassle when I fly with Southwest will use Southwest airlines all the time if it is possible. The only thing is they only fly to a few islands in the Caribbean

Domestic Economy Austin - Tampa
Helpful?
Thank yasminr73
Jacksonville, Florida
Level Contributor
39 reviews
5 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW

The flight was smooth for 3.5 hours non-stop with no issues. Watched Southwest Airlines limited channels that need more action movies and did a little work. Next time I'll record a Netflix movie so I won't keep flipping through the channels. this was also the first time I got to use my TSA precheck and didn't have to remove my...

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Domestic Economy Denver - Jacksonville

Helpful?
Thank John P
Grand Rapids, Michigan
Level Contributor
10 reviews
7 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

Our flight on Southwest to Punta Cana was EXCELLENT!! Service was VERY GOOD, flight crew attentive and helpful. No bag fees, free snacks, and free pop is great to see again!! The fact we arrived 35 minutes early was a BIG surprise and a bonus!! We were becoming Southwest fans, until our return flight. We left early--great. However, as good...

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Caribbean Economy Chicago - Punta Cana

Helpful?
Thank loriandjim2015
Level Contributor
8 reviews
2 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

Southwest has always been my favorite airline, to fly. I only wish that El Paso offered more direct flights to the destinations, Southwest flies.

Domestic Economy El Paso - San Diego
Helpful?
Thank Nan S
See travel tips for airlines
“Treat everyone the way you would want to be treated. If you do have an issue, calmly and nicely explain your situation.”
 of 5 bubbles ThomasTheBeachCat, 23 Feb 2017 | Read review
“check your bags,relax enjoy your flight”
 of 5 bubbles 90beverlyc, 23 Feb 2017 | Read review
“Save $30 and select your seat within 24 hours of boarding”
 of 5 bubbles DrMike60, 23 Feb 2017 | Read review
“Fly at off hours during the week”
 of 5 bubbles arttrip01, 22 Feb 2017 | Read review
“Southwest airline is the only airline that actually works with their customers, re flight changes, baggage and compensation when needed”
 of 5 bubbles yasminr73, 22 Feb 2017 | Read review
Show next 5 travel tips 5 of 10
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 90 destinations in 41 states, the Bahamas, the Caribbean and Mexico. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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