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Swiss International Air Lines [SWISS]

15,632 reviews
Headquarters: PO Box 8058, Zurich Airport, Kloten Switzerland 08058
Overview
3.515,632 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom
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In-flight entertainment (WiFi, TV, films)
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About Swiss International Air Lines [SWISS]

Airline Alliance

Star Alliance
Headquarters: PO Box 8058, Zurich Airport, Kloten Switzerland 08058

Airline Summary

Swiss International Air Lines [SWISS] (IATA: LX; ICAO: SWR) is Switzerland's flag carrier. The airline offers non-stop flights to more than 100 destinations in over 40 countries from its hubs in Zurich (ZRH) and Geneva (GVA). The airline is a Star Alliance member and has codeshare arrangements with several additional airlines allowing it to offer worldwide service. The airline's fleet has a variety of two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations. Depending on the departure city, premium class passengers may have access to the airline's SWISS First Lounge, SWISS Senator Lounge or SWISS Business Lounge.
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15632Reviews
4150Photos
100Tips

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Nemar S wrote a review Yesterday
Dubai, United Arab Emirates5 contributions1 helpful vote
Dubai - Berlin
International
I recently had a highly disappointing experience with Swiss Airline during my scheduled flight from Dubai to Berlin on April 2, 2024. Despite booking my flight well in advance, with flight numbers LX243 from Dubai to Zurich and LX974 from Zurich to Berlin, I encountered a major issue during check-in. The airline informed me at the last minute that there were no available seats due to overbooking, rendering me unable to check in for my flight as planned. What made matters worse was the unilateral decision made by Swiss Airline to rebook me on a different flight and airline without my consent or confirmation. This lack of communication and disregard for my preferences was incredibly unprofessional and left me feeling frustrated and powerless. Despite reaching out to their customer service overseas for assistance, I was met with no viable solutions or support, forcing me to accept the unexpected changes to my travel plans. Furthermore, the airline failed to compensate for their mistake by offering any form of upgrade or additional amenities for the inconvenience caused. I even requested a ticket upgrade considering the significant change in flight details, but this request was denied without any reasonable explanation. As I prepare for my upcoming flight from Berlin to Dubai tomorrow, I can only hope that Swiss Airline will uphold their commitment to providing satisfactory service and ensure a smooth and hassle-free journey. However, based on my recent experience, I remain skeptical and disappointed in the level of professionalism and customer care exhibited by the airline.
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Deborah R wrote a review 11 Apr
1 contribution1 helpful vote
Boston - Zurich
International
I travel quite often, and this was easily the worst flight I have ever suffered through. The seats are packed in so tightly it is absolute misery to be in them; we literally could not get out of our seats when the people in front of us reclined (and I am only 5’2”). Imagine being in these seats for 7.5 hours! It’s an understatement to say it was claustrophobic. Avoid flying Economy if at all possible.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Erica V wrote a review 9 Apr
15 contributions8 helpful votes
Zurich - Singapore
International
Traveling frequently for business out of Zurich Swiss continues to disappoint and brings me to go out of my way to use a different airline. Dated planes, seat comfort horrendous, small seats, overpriced fares, never (ever) getting the food order right, not providing PJs for overnight business class flights. Staff is bored and lazy. Edelweiss, the actual budget airline of the same group is outstanding in comparison.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Maan A wrote a review 9 Apr
2 contributions
Malaga - Zurich
Europe
Had the pleasure of flying Swiss Airlines from Malaga to Zurich and, wow, they really know how to make a flight memorable! Right from the start, you could feel the professionalism. The crew? Absolutely stellar. They struck the perfect balance between being attentive and giving you your space.What really set this flight apart was the captain. This guy wasn’t just flying the plane; he was making sure everyone on board felt welcome and safe. His communication throughout the flight was top-notch, giving us updates and insights with a level of clarity and warmth you don’t get every day.And the cherry on top? Being greeted and sent off with a genuine smile by the captain himself at the door. It’s those little personal touches that make a big difference, making you feel valued and not just another passenger.In every aspect, Swiss Airlines showed they’re not just about getting you from A to B; they’re about making the journey as pleasant as possible. Definitely flying with them again!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lisa wrote a review 8 Apr
Paris, France3 contributions1 helpful vote
Paris - Zurich
Europe
I paid for a seat upfront (5D) to get a connecting flight to the US. The flight was overbooked so they switched my seat to the last row next to the bathrooms in a middle seat and they did not inform me until I was on the plane. When I showed my boarding pass the staff on the plane told me “it’s not my job, sorry”. Unreal.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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123456
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Requested no beans as I have Favism. Here are beans, and foreign objects as a bonus.
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Seriously?!
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Deborah R wrote a tip 11 Apr
"Don’t take this airline"
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toddyb2017 wrote a tip 4 Apr
"Use another Airline!!"
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Hanna H wrote a tip 2 Apr
"If you are an anxious flyer, unfortunately, I can't recommend Swiss Air"
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Julia A wrote a tip 1 Apr
"Don't book legroom cause they don't care anyways :)"
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Brendan M wrote a tip Mar 2024
"Don't book with this useless airline "
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Depart
Sat, 27/04
Return
Sat, 04/05
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1, Economy