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TAP Air Portugal

24,524 reviews
Headquarters: Aeroporto de Lisboa, Edificio 25 8 Andar, Lisbon Portugal 1704-801
Overview
3.024,524 reviews
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About TAP Air Portugal

Airline Alliance

Star Alliance
Headquarters: Aeroporto de Lisboa, Edificio 25 8 Andar, Lisbon Portugal 1704-801

Airline Summary

The flag carrier of Portugal, TAP Air Portugal (TP) is a member of the Star Alliance. The airline flights to more than 90 destinations in 37 countries across Europe, Africa, North America and South America. TAP Air Portugal also has codeshare agreements with about 30 other airlines, and owns one subsidiary airline: TAP Express. TAP's fleet of planes is configured in two cabins: TAP Executive, or Business Class, and Economy Class. The airline operates from a hub at Lisbon Humberto Delgado Airport (LIS).
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24524Reviews
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gypsy558 wrote a review Yesterday
gypsy5513 contributions12 helpful votes
Lisbon - Toronto
International
I have never experienced such a lousy overseas flight. The flight departed late at around 11:30 in the morning and we landed in Toronto mid afternoon. The staff served the first meal and promptly turned out the cabin lights even though it was a day flight. They then sat and did nothing for the passengers for the next 4-5 hours. No water was offered between snacks and it was very warm in the cabin. I noticed half way through the flight that there was no toilet paper in the washroom and informed the flight attendant. No toilet paper was ever replaced and people had to use paper towels. The second snack was barely edible. I understand it is called that because it means" take another plane." Next time I will!
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Iztok wrote a review 23 May
4 contributions2 helpful votes
Lisbon - Venice
Europe
400€ ticket price for a "budget" flight, lasting 3h+ with not even a complimentary water. Additionally, the staff on the boarding was bizarrely unfriendly and their complaint department calmly replied that they would do nothing to correct the mistake. I fly 10 times per year at least and this is so far my worst experience
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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L. G wrote a review 22 May
2 contributions
New York City - Lisbon
International
Booked a trip to Lisbon for my wife and I almost a year ago and upgraded to PLUS with bulkhead seats in Row 10. When I went to complete the check-in, I learned they had arbitrarily moved us to middle seats in different rows. So much for reservations! I emailed and filed a complaint but was unable to get though to the counter at the airport. Corporate was useless as well and they would only transfer me to the "Booking Dept." who never picked-up. Learned a valuable lesson to stick with major airlines.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Wontaek N wrote a review 21 May
1 contribution
London - San Francisco
International
The most terrible airline I ever experienced. The airline is a bank robbery level scammer. They never care about the customers, they just care their own. I paid 115 pounds for the baggage check-in from London to San Francisco. But the flight had the layover at Lisbon for a few days. From Lisbon, the self check-in system insisted me to pay 105 euro more for the bag. So I complained the situation at a staff near the kiosk, then he guided me to a long line, which was not the right line. After a long line wait, the staff at the counter rudely yelled at me to go to a different line. Another long line, after another long wait, the other staff with the same rude manner sent me to their office. Luckily, there was no line at the office, but it was too late, the counter was about to close, so there was no time to argue, the office staff hurried me to go back to the counter and just pay 105 euro and check the bag and argue later. Realizing that I was about to miss the flight, I ran crazily to the counter, I managed to pay 105 euro and check the bag in. I had to sprint to the gate because there left only 20 min to pass the security and passport control. With sweat, I managed to broad as the last one in the line. I was at the brink of missing the flight. Horrible experience. So after landing at SFO, I filed a complaint about the double charging of the baggage. But they simply denied the refund request without any proper explanation about the discrepancy between their price and my payment.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Marta Ramos wrote a review 21 May
Bournemouth, United Kingdom97 contributions3 helpful votes
Porto - London
Europe
TAP used to be a very good company to travel but unfortunately quality is getting worse and worse every time! Seats are tight and staff is not understanding or flexible… we were only travelling with a hand luggage very small and me and my husband were one of the first people to enter the plane but we were told our luggage needed to be sent to the hold. Despite explaining that we really needed to get out of the airport asap for commitment and because we already had luggage lost by TAP before we didn’t want to sent it to the hold the lady was very rude and didn’t help us at all, although we were zone A. I find this very poor customer service. TAP standards are really low… what a shame… not recommended and I only used it because I didn’t have any other option.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Receipt of Baggage Fees paid at Gate
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Voilà le repas qui nous a été servis. Des « gnocchis » ou plutôt de la purée avec une « sauce » qui m’a rappelé le désert tellement elle était sèche. Avec ça des craquelins, un gâteau au chocolat en sachet ( attention diabète ), et un peu de fromage frais.
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gypsy558 wrote a tip Yesterday
"Pick another airline!"
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Iztok wrote a tip 23 May
"Expect nothing, it's like flying with Ryan air but paying 5 times more + customer service will not help if things go wrong..."
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Inspire21192398992 wrote a tip 19 May
"Do NOT fly Tap Air. If you do, expect major issues with your bags. "
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CRSoyla wrote a tip 16 May
"Use another airline"
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tbjr1951 wrote a tip 13 May
"Don’t book with TAP"
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Depart
Fri, 07/06
Return
Fri, 14/06
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1, Economy