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TAP Portugal


14,691 reviews
Headquarters: Aeroporto de Lisboa Edificio 25 8 Andar, Lisbon 1704-801 Portugal 011 351 707 205 700 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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14,691 Reviews from our TripAdvisor Community

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14,691 reviews from our community

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Showing 4,501: English reviews
2 reviews
Reviewed yesterday
NEW

Been flying to Europe every year for 30 years. Bought tickets for business trip horrible surprise no luggage included None. Exorbitant fee for bags. Unprepared for this additional expense. $120.00 per bag per leg of trip. More spent on luggage than on ticket! Standard sardine seat situation. Stale sandwiches of mystery meat. Not pleasant. Then. Get this, have to go...

Date of travel: March 2019
More 
International Economy Miami - Bonn

Helpful?
Thank Mari G
London, United Kingdom
Level 4 Contributor
32 reviews
25 helpful votes
Reviewed yesterday
NEW
via mobile

The plane was smaller than I had anticipated, so some roller bags had to be put in the hold. The seats recline, and they have beverages and wraps as part of the service. The flight attendants were grand-helpful and always with a smile! Departed on time and landed a few mins early!

Date of travel: March 2019
Europe Economy London - Porto
Helpful?
Thank b_yamaji
Level 1 Contributor
4 reviews
3 helpful votes
Reviewed yesterday
NEW

I had read some reviews about Tap and I was not very convinced but I did not have many objections so my wife and I decided to try and the truth was pleasantly surprised. The truth of the matter is that they serve traditional Portuguese food and as everything is a subject of personal tastes

Date of travel: March 2019
International Business Class Lisbon - Miami
Helpful?
1 Thank Waldemar C
Copenhagen, Denmark
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

So the flight service itself is reasonable but if you ever end up in a situation where Tap owes you something, even petty money they will make it drag on forever so you lost your stamina and other get too frustrated or forget about it.

Date of travel: February 2019
Europe Economy Lisbon - Copenhagen
Helpful?
Thank zionawp
Boston, Massachusetts
Level 6 Contributor
321 reviews
141 helpful votes
Reviewed 2 days ago
NEW

Flying TAP Portuguese Airlines is what you would expect from a trans-Atlantic carrier. Everything about tit was average except the meal service which was very difficult to eat.

Date of travel: March 2019
International Economy Boston - Lisbon
Helpful?
Thank JJMAYNARD
Carcavelos, Portugal
Level 6 Contributor
577 reviews
209 helpful votes
Reviewed 2 days ago
NEW

TAP service just the worst among all Star Alliance players; really a shame! From Check-in at Frankfurt to the rest of whole journey.. Gold Benefits from Star Alliance ignored; passengers priority privileges not respected.. Rude and un-prepared staff in Frankfurt.. Much better options around... forget TAP!!

Date of travel: March 2019
Europe Economy Frankfurt - Lisbon
Helpful?
Thank Tureikis
Dundas, Canada
Level 5 Contributor
42 reviews
14 helpful votes
Reviewed 2 days ago
NEW

Pleasant staff, food better than most airlines. Had an AMAZING feature to the seats (we went cattle class) an adjustable foot rest which allowed you tp prop your knees higher and much more comfortable for sleeping. However, a 6 hour flight over turns into an 8 hour flight back due to headwinds.

Date of travel: March 2019
International Economy Toronto - Lisbon
Helpful?
Thank Pronetowander
Copenhagen, Denmark
Level 5 Contributor
75 reviews
29 helpful votes
Reviewed 2 days ago
NEW

We had a very early morning flight from Copenhagen to Miami via Lisbon. I must admit though that having a baby AND business class brings a whole lot of advantages: primarily first on first off. We flew with to different types of planes, on the way to Miami on a retro style seated business class, with no lie-flat seats. On...

Date of travel: March 2019
More 
International Business Class Copenhagen - Miami

Helpful?
Thank j_nissen16
Burlington, Canada
Level 5 Contributor
77 reviews
38 helpful votes
Reviewed 2 days ago
NEW

If you're reading this, you're considering booking a flight on TAP (as I was just a few weeks ago). Many poor reviews but if you read between the lines there are generally specific issues resulting in those poor reviews. Overnight flight from Toronto to Lisbon on A330-200 was comfortable and quick. Good dinner served at midnight (?).....great entertainment system.....good service....no...

Date of travel: March 2019
More 
International Economy Toronto - Lisbon

Helpful?
Thank justatravellinman
Denver, Colorado
Level 6 Contributor
413 reviews
458 helpful votes
Reviewed 3 days ago
NEW

This was my only choice beside British Airways (which is more expensive and it is not worth it). The staff was nice. But there were many travelers with their dogs. Some of them were large dogs and not easy to fit them under the seat!!!! The plane smelled like a zoo!!!! (sorry to say). There should be rules regarding the...

Date of travel: February 2019
More 
Europe Economy Lisbon - London

Helpful?
Thank notsohappyDenver
See travel tips for airlines
“Use another airline . If you must use tap be aware of luggage fees and bring your own food”
544marig, 24 Mar 2019 | Read review
“Try for the Bulkhead. There is a little bit of more legroom”
JJMAYNARD, 23 Mar 2019 | Read review
“Take Lufthansa and you fly better!”
Tureikis, 23 Mar 2019 | Read review
“OK, if you have no other choice!!! :)”
notsohappyDenver, 22 Mar 2019 | Read review
“Sit near the front of the plane otherwise it will take you forever to disembark.”
ElizabethS310, 22 Mar 2019 | Read review
Show next 5 travel tips 5 of 10
About TAP Portugal
The flag carrier of Portugal, TAP Portugal (TP) is a member of the Star Alliance. The airline serves more than 85 destinations in 38 countries across Europe, Africa, North America and South America. TAP also has codeshare agreements with about 30 other airlines, and owns two subsidiary airlines: Portugália (NI), also known as PGA, and PGA Express (OC). TAP's fleet of planes is configured in two cabins: TAP Executive, or Business Class, and Economy Class. The airline operates a primary hub at Lisbon Portela Airport (LIS) and a secondary hub at Porto's Francisco de Sá Carneiro Airport (OPO).

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