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Thomson Airways


3.5 of 5 stars
2,569 Reviews
Headquarters: Wigmore House Wigmore Ln, Luton LU2 9EY England +44-0203-451-2695 Website

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    Excellent
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    Very good
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A good start to a holiday

Travelled to Bristol Airport from South Wales, check and was pleasantly surprised to check in very... read more

4 of 5 starsReviewed 2 days ago
HM67
,
Cardiff, United Kingdom
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    2.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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2,569 Reviews from our TripAdvisor Community

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2,569 reviews from our community

Date | Rating
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English first
Birmingham, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

The whole checking in process was well done. Boarding went smoothly and on time, our flight also took off on time. The only thing that we found was that extra leg room wasn't as roomy as we thought, leaving us glad that we weren't sitting in a standard seat. However, it was only a 2 hour flight, so wasn't expecting...

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Europe Economy Birmingham - Venice

Helpful?
Thank Mary O
Cardiff, United Kingdom
2 reviews
1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Travelled to Bristol Airport from South Wales, check and was pleasantly surprised to check in very easily, very pleasant staff. Lucky to be allocated front seats with plenty of leg room. When arriving near Naples we flew through a spectacular lightening storm, but everything was fine. The staff on board were all very pleasant and helpful and I would certainly...

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Europe Economy Bristol - Naples

Helpful?
Thank HM67
2 reviews
2 of 5 stars Reviewed 2 days ago NEW via mobile

The crew was really nice and the service was good but they run out of food on the flight which was paid for!! Plane was really small and old just wasn't any room at all and to top it all of it was delayed by about an hour and a bit!! Definitely would pay that little bit extra in the...

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Europe Economy Las Palmas de Gran Canaria - London

Helpful?
Thank Johnwillson123
Larkhall, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 days ago NEW

Great flight on Dreamliner. Leg room was good & service was also very good. Entertainment system also good with plenty choice.

International Economy Glasgow - Orlando
Helpful?
Thank Liz I
Level Contributor
35 reviews
9 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

Too much time waiting at the queue and too much mechanical service. There was no human approach. It was near 4 hours into the airplane while they were selling they expensive food items without a good quality. I still prefer British Airlines.

Europe Economy London - Rhodes
Helpful?
Thank Eraime S
London, England
Level Contributor
5 reviews
2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We booked a Thomson holiday which included the flight on the new(ish) Dreamliner. We upgraded to Premium Economy and it was certainly worth it. We had our own dedicated check in desks for both outbound and inbound flights and sailed through without event. The queue for premium security at Gatwick was very long so it was quicker to go through...

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International Premium Economy London - Cancun

Helpful?
Thank Tracey284
Takeley, England, United Kingdom
Level Contributor
3 reviews
1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Dreamliner is very comfortable, I paid the extra for more leg room which was worth the money. I usually fly with Virgin who do have a better entertainment system, but everything else was better with Thomson, the plane, the food, the staff and the price! I paid £350 including the extra leg room

International Economy London - Orlando
Helpful?
Thank Kevin J
Barnsley, United Kingdom
Level Contributor
4 reviews
5 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Great flight, friendly staff, we landed early 👍 plenty of info during the flight from captain and crew love using Doncaster airport and always book with Thompson in fact have already booked next years holiday. From check in, using private lounge , duty free everything ran very smoothly can't fault airport or airline ⭐️⭐️⭐️⭐️⭐️

Europe Premium Economy Doncaster - Faro
Helpful?
Thank 2tracy
Saltash, United Kingdom
Level Contributor
5 reviews
4 of 5 stars Reviewed 2 days ago NEW

The check in at the airport was terrible. My husband is disable and although we had booked assistance I had tosearch for help .Once checked in there was a hugh quene for passport control .FROM CHECK IN TO PASSPORT CONTROL IT TOOK 90 minutes .so I had no time to visit the toilet before boarding.This experiece spolit a very good...

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Europe Premium Economy Zakynthos - Bristol

Helpful?
Thank 3roz8
Level Contributor
4 reviews
8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

1st time long haul for me on a dreamliner. It was good flight but very long 10hr there 8hrs back. Cabin crew were lovely and couldn't do enough for you. They were never off their feet whole time. Plenty of films to watch music to listen to and games to play. Very good experience. On time there and back well...

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International Economy Glasgow - Cancun

Helpful?
Thank Lyndsay A
See travel tips for airlines
“Don't expect much extra leg room when you pay for it.”
 of 5 stars maryoW9187GW, 28 Sep 2016 | Read review
“We paid for extra leg room we prefer it. Also booked private lounge that was very good, nice and quiet.”
 of 5 stars 2tracy, 28 Sep 2016 | Read review
“Get to airport at least 3 hours before takeoff .”
 of 5 stars 3roz8, 28 Sep 2016 | Read review
“Spend a little extra and book your seats, saves any disappointment”
 of 5 stars simonsH2213PZ, 28 Sep 2016 | Read review
“Watch the preflight advisory video, its the best ever!”
 of 5 stars GlennV503, 28 Sep 2016 | Read review
Show next 5 travel tips 5 of 10
About Thomson Airways
The world's largest charter airline, Thomson Airways (BY) flies to more than 95 destinations in Europe, Africa, Asia, North America, Central America and the Caribbean. The carrier's fleet of planes features one-cabin (Economy Class, known as Economy Club) and two-cabin (Premium Economy Class, known as Premium Club, and Economy Club) configurations. Thomson, which is based in the United Kingdom, has more than 15 operating bases spread across the United Kingdom and Ireland. Its largest bases are located at London Gatwick Airport (LGW), Manchester Airport (MAN) and Birmingham Airport (BHX).
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