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Thomson Airways


3.5 of 5 bubbles
3,515 Reviews
Headquarters: Wigmore House Wigmore Ln, Luton LU2 9EY England +44-0203-451-2695 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    2.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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3,515 Reviews from our TripAdvisor Community

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3,515 reviews from our community

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Showing 3,481: English reviews
2 reviews
2 of 5 bubbles Reviewed yesterday NEW

Booked flights for six adults and booked three 20kg cases. my booking stated the three cases and 6x7kg hand luggage. (all fine at the moment). A month later one of my party wants to add another case so I go on manage my booking and add another case. Everything goes through and payment is made and all seems ok. three...

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Europe Economy Manchester - Lanzarote

Helpful?
Thank Kevin G
Level Contributor
34 reviews
14 helpful votes
4 of 5 bubbles Reviewed yesterday NEW via mobile

Really can't fault the flight. Was full but service was good, food was good and plenty of drinks. The films and tv shows were all latest versions. Was on the Dreamliner which is a great plane. Only negative was the seats we were sat in were really dirty. Inside the plane could do with a really good clean

International Economy London - Cancun
Helpful?
Thank Marc L
Rushden, United Kingdom
Level Contributor
4 reviews
4 of 5 bubbles Reviewed yesterday NEW

Having successfully flown with Thomson before, my husband and I flew from Gatwick to Lanzarote at the beginning of February with them. Staff on the plane were friendly and helpful. However, the seats have got even smaller and if the person in the seat in front had put their seat back I would have had their seat in my face....

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Europe Economy London - Lanzarote

Helpful?
Thank Linda W
1 review
2 of 5 bubbles Reviewed yesterday NEW

Really distressing trip. No online check-in available. No option to chose seats. Fruitless and numerous calls to customer services and countless emails to no avail. Expected to sit separately from my 12 year old on a 7 hour flight. In the end after much effort I paid an extra 76 Euros cash for the priveldege of making sure my child...

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International Economy Ilha do Sal - London

Helpful?
Thank Jayne E
Paisley, United Kingdom
Level Contributor
44 reviews
49 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

I booked a holiday to Fuerteventura with Thomson.This was our first trip with them and I was very disappointed with the hidden extras. I booked and paid for everything online and declined the chance to pre-book our seats.That was fine until a few days before we were leaving I went on to print off our boarding cards only to get...

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Europe Economy Glasgow - Fuerteventura

Helpful?
Thank sunworshipper58
Birmingham, United Kingdom
Level Contributor
13 reviews
12 helpful votes
3 of 5 bubbles Reviewed 2 days ago NEW via mobile

I personally would class the trip as long haul flight (8hours) And unfortunatly I can only compare it to more recent airlines Namely Emirates for similar journeys It was convienent for anyone living Birmingham as it flew direct to the Dominican. Thomson has an app which is generally useful , it has flight info temperature at destination , but strangely...

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International Economy Birmingham - Punta Cana

Helpful?
Thank R1TS
Ipswich.England
Level Contributor
30 reviews
19 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

This was once again a nice flight with Thomson but the seats are getting smaller and less comfortable year by year. We had extra space seats which for this length of flight is essential. The entertainment was poor with only a handful of old films available the return was better with many more films.

International Economy London - Jebel Ali
Helpful?
Thank dave4treacle
Edinburgh, United Kingdom
Level Contributor
55 reviews
82 helpful votes
5 of 5 bubbles Reviewed 3 days ago NEW

Flew out from Manchester on Xmas day to Barbados to join the TUI Discovery cruise liner for 14 nights in the Caribbean. Thanks to the crew who were very professional and always smiling despite having to work on 25th Dec but who made the flight special serving food and drinks on a long 9 hour flight .Credit where it due...

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International Economy Manchester - Bridgetown

Helpful?
1 Thank cabottaxi
Cardiff, UK
Level Contributor
122 reviews
148 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

Very enjoyable seats and service non day time way out.. Despite seats being roomy and comfortable, we failed to sleep on night flight back. Would opt for an airline with seat beds again.

International Premium Economy London - Bridgetown
Helpful?
Thank Beachandsea
London, United Kingdom
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 3 days ago NEW

Although the flight was delayed for an hour both way, it was a smooth and comfortable. The media service was of a wide variety . Hot food was served at start and near end of flight and was of tasty choice and complementary drinks. The fare was an excellent price considering for this service. I must say the queuing structure...

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International Economy London - Montego Bay

Helpful?
Thank Njormz
See travel tips for airlines
“Wear layers because on some flights the air conditioning is freezing and other times the plane is extremely hot.”
 of 5 bubbles lindawL8766LG, 27 Feb 2017 | Read review
“Don't travel with your pre-teens with airline unless you're happy for them to spend 7 hours sleeping in the company of complete strangers.”
 of 5 bubbles 636jaynee, 27 Feb 2017 | Read review
“Make sure you know that you won't be able to check-in online if you haven't prebooked seats.”
 of 5 bubbles sunworshipper58, 27 Feb 2017 | Read review
“Always go for extra space seats as appose to extra legroom”
 of 5 bubbles dave4treacle, 26 Feb 2017 | Read review
“Window seat is the best option over the wing area easy access to the toilets”
 of 5 bubbles davide816, 25 Feb 2017 | Read review
Show next 5 travel tips 5 of 10
About Thomson Airways
The world's largest charter airline, Thomson Airways (BY) flies to more than 95 destinations in Europe, Africa, Asia, North America, Central America and the Caribbean. The carrier's fleet of planes features one-cabin (Economy Class, known as Economy Club) and two-cabin (Premium Economy Class, known as Premium Club, and Economy Club) configurations. Thomson, which is based in the United Kingdom, has more than 15 operating bases spread across the United Kingdom and Ireland. Its largest bases are located at London Gatwick Airport (LGW), Manchester Airport (MAN) and Birmingham Airport (BHX).
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