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Thomson Airways


3.5 of 5 stars
56 Reviews
Headquarters: Wigmore House Wigmore Ln, LU2 9EY +44-0203-451-2695 Website

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  • 14
    Excellent
  • 17
    Very good
  • 13
    Average
  • 8
    Poor
  • 4
    Terrible
Nice flight and lovely staff

We flew in the Premium Club. Our flights were lovely, with plenty of legroom and space to move... read more

4 of 5 starsReviewed yesterday
James H
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 3 of 5 stars
    Inflight Entertainment
    3.5 of 5 stars
    Onboard Experience
  • 3.5 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
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56 Reviews from our TripAdvisor Community

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56 reviews from our community

Date | Rating
  • English first
  • Any
English first
Level Contributor
10 reviews
4 helpful votes
4 of 5 stars Reviewed yesterday NEW

We flew in the Premium Club. Our flights were lovely, with plenty of legroom and space to move around in. The staff were very helpful and attentive. A couple of downsides included the poor selection of entertainment. There was very little choice, and in some categories no choice whatsoever! The food, whilst also nice, was lacking in choice - some...

More  International Premium Economy

Helpful?
Thank James H
Watford, United Kingdom
Level Contributor
3 reviews
1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Very friendly staff and were very helpful. Enough leg room. Airrcraft was clean and tidy. We had a slight delay

Europe Economy
Helpful?
Thank Marja B
Loch Lomond and The Trossachs National Park, United Kingdom
Level Contributor
11 reviews
8 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

from check in to arrival ,excellent service from all of Thomson's staff cabin crew worked hard ,efficiently and politely during flight captain kept us up to date during flight re route weather etc.

Europe Economy
Helpful?
Thank wanderer126
Birmingham, United Kingdom
Level Contributor
16 reviews
6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We recently flew with Thomson to Phuket and had a most enjoyable trip, the great advantage of using Thomson is that it is a direct flight. The plane was clean and the food and drinks served were very good, a most friendly and helpful cabin crew made the flight very enjoyable. There is one small problem with flying Premium in...

More  International Premium Economy

Helpful?
Thank James153
Level Contributor
19 reviews
4 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

First of all, I am a manager in a travel contact centre enviroment. The service I received from Thomson contact centre was absolutely disgraceful. I have flown with 10 different airlines in last 6 years, I have never had an issue with online check-in, they automatically sit you next to your party/companion. Not Thomson... twice now the deliberately sit you...

More  International Economy

Helpful?
Thank Michael L
North Wales, United Kingdom
Level Contributor
6 reviews
1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

The flight to your destination is the most important part of your holiday . Getting there happy is so important ,waiting at the airport to take of can be daunting ,on time is essential ,good flight with good attendants most important seating food and drink all part of it well on our flight pre paid food terrible ,but plenty to...

More  Europe Economy

Helpful?
Thank Bob M
Salisbury, United Kingdom
Level Contributor
65 reviews
38 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

excellent choice to fly premium. Service and staff were wonderful, can't praise them enough. Our choice made our very long journey a very enjoyable one.

International Premium Economy
Helpful?
Thank travelleramh
London, United Kingdom
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

Thomson offer the only direct flight UK/La Palma - v. convenient. But disappointed to find that on both the outbound and the return flight my wife and I were placed across the aisle from each other: I suspect to try to get us to pay more for selecting our own seats. Aircraft arrived v. late at La Palma and consequently...

More  Europe Economy

Helpful?
Thank John_Glasson
South Molton, United Kingdom
Level Contributor
21 reviews
14 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I was disappointed that we pre-booked and paid for our seats before our holiday only to be told on check in that we had been moved because a family wanted to sit together! They should have pre-booked!!!! In fairness to Thomson they have refunded my money, but what an absolute waste of our time initially and it didn't start our...

More  Europe Economy

Helpful?
Thank Debbie M
Llantwit Major, United Kingdom
Level Contributor
50 reviews
57 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We usually fly with Thomsons, however we are angry that they no longer serve in-flight meals on short haul flights, just junk food. The flight itself was very good, and the information from the pilot was excellent. Space a bit limited, but ok for short haul.

Europe Economy
Helpful?
Thank lesleyy
About Thomson Airways
The world's largest charter airline, Thomson Airways (BY) flies to more than 95 destinations in Europe, Africa, Asia, North America, Central America and the Caribbean. The carrier's fleet of planes features one-cabin (Economy Class, known as Economy Club) and two-cabin (Premium Economy Class, known as Premium Club, and Economy Club) configurations. Thomson, which is based in the United Kingdom, has more than 15 operating bases spread across the United Kingdom and Ireland. Its largest bases are located at London Gatwick Airport (LGW), Manchester Airport (MAN) and Birmingham Airport (BHX).
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