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Thomson Airways


3.5 of 5 bubbles
3,386 Reviews
Headquarters: Wigmore House Wigmore Ln, Luton LU2 9EY England +44-0203-451-2695 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3.5 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3.5 of 5 bubbles
    Value for Money
  • 4 of 5 bubbles
    Cleanliness
    4 of 5 bubbles
    Check-in and Boarding
  • 3.5 of 5 bubbles
    Food and Beverage
    2.5 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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3,386 Reviews from our TripAdvisor Community

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3,386 reviews from our community

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Showing 3,358: English reviews
Glasgow, United Kingdom
Level Contributor
4 reviews
1 of 5 bubbles Reviewed today NEW

the staff at check-in at glasgow airport were a disgrace. ive worked with the public for several years in the past and i would have been sacked if i treated them the way i was treated. the staff were rude, bad-mannerred, incompetent, had no communication or people skills. they caused me great stress, confusion and delay at check-in.

Europe Economy Glasgow - Tenerife
Helpful?
Thank sruddy73
north wales
Level Contributor
65 reviews
54 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

travelled on the new dreamliner,it was ok,but the hype was to much,it didnt quite stand up 2 it,dont get me wrong the free drinks were good,but i didnt think we got enough,the lighting changes,yes it does on the windows,it is taller inside,but not as big as i thought it would be,leg room deffo good,the air quality was good,and yes i...

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International Economy Manchester - Puerto Vallarta

Helpful?
Thank bammisammy
Royal Tunbridge Wells, United Kingdom
Level Contributor
3 reviews
5 of 5 bubbles Reviewed yesterday NEW via mobile

Flew on a Boeing 757 (a medium sized plane) for 6.30 hours. The plane has no in flight entertainment which makes for a boring 6 hours. Although staff and punctuality are very good.

International Premium Economy London - Ilha do Sal
Helpful?
Thank ItsMitch
Gerrards Cross, United Kingdom
3 reviews
2 helpful votes
1 of 5 bubbles Reviewed yesterday NEW

You have to wonder why such a reputable company as Thomson's claim to be- refuse to work with or respond to the Retail Ombudsman as stated clearly if you enter Thomson's into their complaint portal? Could it suggest significant service issues given that other reputable airlines DO work with this regulatory authority? Poor, poor show and it will stop any...

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International Economy London - Ilha do Sal

Helpful?
Thank jimm1957
Gerrards Cross, United Kingdom
3 reviews
2 helpful votes
1 of 5 bubbles Reviewed yesterday NEW

My friends who are pensioners had a horrendous experience with Thomsons.This is no small part due to, what they consider to be, the dismissive nature of the response. We hope Thomson’s will consider their position but they should be under no illusions that we will then escalate appropriately. The couple travelled with Thomson and having complained about the temperature in...

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International Economy London - Ilha do Sal

Helpful?
Thank jimm1957
Cardiff, United Kingdom
Level Contributor
57 reviews
47 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

Second time we have used this airline in the last 12 months. Flight on time both ways, clean 737 800 with brilliant flight crew, nothing too much trouble for them. The seats are usual economy standard and are reasonably comfortable, we paid for extra legroom and this was well worth the cost although the standard seats seem fine, better than...

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Europe Economy Cardiff - Las Palmas de Gran Canaria

Helpful?
Thank Andy N
Gloucester, United Kingdom
Level Contributor
18 reviews
5 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

On arrival at the airport check in staff were very friendly and helpful. Staff on the plane were were very attentive. The Dreamliner is a great plane. On arrival at Goa we were met by Joey the Rep who took us to our hotel. We attended the welcome meeting, where Joey told us about trips and things to do, places...

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International Economy Manchester - Goa

Helpful?
Thank GillandDave2014
Birmingham, United Kingdom
Level Contributor
23 reviews
28 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

We have just returned from a two week holiday in Riviera Maya in Mexico and flew out and back Premium Class on Thomsons Dreamliner service from Birmingham.This was the third time we had flown Thomson Premium class from Birmingham to Mexico,and all have been a good experience,but this time the flight was on a Boeing Dreamliner This time the experience...

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International Premium Economy Birmingham - Cancun

Helpful?
2 Thank Geoffrey C
Ryde, United Kingdom
Level Contributor
22 reviews
7 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

Friendly efficient cabin crew. Unfortunately no in flight entertainment for this 5.5 hour flight. Good choice of on board duty free. Would fly with them again.

International Economy London - Hurghada
Helpful?
Thank Davh62
Level Contributor
7 reviews
4 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

Best long haul flight I have ever been on...we went for our 30th wedding anniversary, taking our daughter, son-in-law and 2 grandchildren with us...our grandson 7, and granddaughter 4, have never flown before, so it was super-exciting...and the Thomson Dreamliner did not disappoint...from the time we arrived at our local airport for our internal flight(easyjet) to the moment we left...

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International Economy London - Puerto Vallarta

Helpful?
Thank DiSteyn
See travel tips for airlines
“just dont listen to the hype,its good,but not that good”
 of 5 bubbles bammisammy, 22 Jan 2017 | Read review
“Go for rows 15/16 if on a 737”
 of 5 bubbles andyn486, 22 Jan 2017 | Read review
“If you can afford it go Premium Class,great value for money”
 of 5 bubbles geoffreyc281, 21 Jan 2017 | Read review
“just board and relax with Thomsons”
 of 5 bubbles DiSteyn, 21 Jan 2017 | Read review
“Book exit seats, but this is not available over a certain age, 70 I think”
 of 5 bubbles Lindagreenacre, 19 Jan 2017 | Read review
Show next 5 travel tips 5 of 10
About Thomson Airways
The world's largest charter airline, Thomson Airways (BY) flies to more than 95 destinations in Europe, Africa, Asia, North America, Central America and the Caribbean. The carrier's fleet of planes features one-cabin (Economy Class, known as Economy Club) and two-cabin (Premium Economy Class, known as Premium Club, and Economy Club) configurations. Thomson, which is based in the United Kingdom, has more than 15 operating bases spread across the United Kingdom and Ireland. Its largest bases are located at London Gatwick Airport (LGW), Manchester Airport (MAN) and Birmingham Airport (BHX).
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