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TUI Airways (United Kingdom)


12,409 reviews
Headquarters: Wigmore House Wigmore Ln, Luton LU2 9EY England 011 44 20 3451 2695 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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12,409 Reviews from our TripAdvisor Community

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12,409 reviews from our community

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Showing 12,263: English reviews
Level 1 Contributor
3 reviews
Reviewed today
NEW

Aircraft was clean: service was impeccable: Dreamliner was just as advertised - Large, quiet, and the TUI staff made it a most enjoyable flight despite the 10.5 hour flight !). We booked the extra legroom seats which made it even more comfortable and would really recommend this option

Date of travel: November 2018
International Economy Birmingham - Cancun
Helpful?
Thank crt201158
Norwich, United Kingdom
Level 1 Contributor
3 reviews
3 helpful votes
Reviewed today
NEW

Package tour flights are much of a muchness. But this was the first time we sat next to a blank wall with no access to a window. Apparently this is a feature of seats 11A and 11B, for which I paid a supplement to book, on some TUI flights. This was not shown in the booking plan. Although most of...

Date of travel: November 2018
More 
Europe Economy Norwich - Tenerife

Helpful?
Thank 5sallyb
Worcester
Level 6 Contributor
680 reviews
1,381 helpful votes
Reviewed today
NEW

Usual average flight. Long delays boarding, a bit late leaving and did not find the seats very comfortable. Leg room was good however.

Date of travel: November 2018
Europe Economy Birmingham - Malaga
Helpful?
Thank WorcesterMoray
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Nottingham, United Kingdom
Level 2 Contributor
5 reviews
5 helpful votes
Reviewed today
NEW

My husband couldn't get his legs into the seat, when the person in front moved he was bashed, stood up most of the time. Tried to get extra leg room, non available. Had a meal deal going out which was ok, nothing coming back

Date of travel: November 2018
Europe Economy East Midlands - Fuerteventura
Helpful?
Thank Jean s
1 review
1 helpful vote
Reviewed yesterday
NEW
via mobile

Whilst we had a great holiday and have always gone with tui, on our return flight one of my suitcases was damaged, looked like it had been trapped somewhere on a belt, the bag was torn apart and burnt. Also 5 garment were ripped apart. On our return I placed a claim with tui and 3 months later I'm still...

Date of travel: October 2018
More 
Europe Economy East Midlands - Rhodes

Helpful?
1 Thank Flowers13357
Peterborough, United Kingdom
Level 1 Contributor
3 reviews
5 helpful votes
Reviewed yesterday
NEW

Spoke to the captain of the return flight who was most helpful with my questions. Flights both ways were on time leaving but the outward was 40 minutes longer than expected due to high speed head winds. The reverse happened on the return journey arriving 20 minutes early but was a little bumpy due to clean air turbulence. The staff...

Date of travel: November 2018
More 
International Premium Economy London - Cancun

Helpful?
Thank richardayres805
Croxley Green, United Kingdom
Level 3 Contributor
20 reviews
14 helpful votes
Reviewed yesterday
NEW
via mobile

Plenty of drinks and decent quality food provided. Entertainment system ok, decent choice of films. Flight on time

Date of travel: November 2018
International Economy London - Bridgetown
Helpful?
Thank Fionamdc
Dublin, Ireland
Level 5 Contributor
57 reviews
44 helpful votes
Reviewed yesterday
NEW

Comfortable seat, loads of legroom. Food was fine. Made long flight bearable. Snack coming into Montego Bay served tea in tiny paper cup with no refill (only gripe!) I would advise asking for two! Staff were great. Only one toilet for whole cabin and while it wasn't dirty it never felt particularly clean either! Plenty of in flight entertainment on...

Date of travel: November 2018
More 
International Premium Economy Birmingham - Montego Bay

Helpful?
Thank ServalKat
Stafford, United Kingdom
2 reviews
1 helpful vote
Reviewed yesterday
NEW

Excellent, lovely staff! We paid extra for leg room and it is well worth it. Well organised and will use them again!

Date of travel: November 2018
International Economy Birmingham - Hurghada
Helpful?
Thank susan g
St Andrews, United Kingdom
Level 6 Contributor
129 reviews
38 helpful votes
Reviewed yesterday
NEW

Tui were very organised in loading and getting the flights away on time, the aircraft were pretty new and had a decent amount of knee room. The entertainments system compared with the bigger airlines is a bit basic but the flights were good and on time. I can't say that the food on board was special as again it was...

Date of travel: November 2018
More 
International Economy London - Bridgetown

Helpful?
Thank WilliamHorn
See travel tips for airlines
“Check out seat numbers”
5sallyb, 10 Dec 2018 | Read review
“Book premium economy if you can.”
richardayres805, 9 Dec 2018 | Read review
“Think of the price you'd pay for the same type of service on another airline and enjoy!”
ServalKat, 9 Dec 2018 | Read review
“Very busy at check in desks”
alanrZ8768UA, 8 Dec 2018 | Read review
“Just in joy the flight”
stevebaldwin24, 7 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About TUI Airways (United Kingdom)
The world's largest charter airline, TUI United Kingdom (BY) flies to more than 95 destinations in Europe, Africa, Asia, North America, Central America and the Caribbean. The carrier's fleet of planes features one-cabin (Economy Class, known as Economy Club) and two-cabin (Premium Economy Class, known as Premium Club, and Economy Club) configurations. Thomson, which is based in the United Kingdom, has more than 15 operating bases spread across the United Kingdom and Ireland. Its largest bases are located at London Gatwick Airport (LGW), Manchester Airport (MAN) and Birmingham Airport (BHX).
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