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TUIfly (Germany)

3,482 reviews
Headquarters: Flughafenstraße 10, Hannover, Lower Saxony Germany 30855
Overview
3.03,482 reviews
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
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Check-in and boarding
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About TUIfly (Germany)
Headquarters: Flughafenstraße 10, Hannover, Lower Saxony Germany 30855

Airline Summary

German-based TUIfly (X3) flies both scheduled and charter flights to about 40 destinations in Europe, Africa and Asia. The airline, which primarily caters to vacation travelers, has a fleet configured with only Economy Class seating. TUIfly is owned by TUI Travel, which also owns and operates Dutch-based Arkefly (OR), French-based Corsair International (SS), Belgian-based Jetairfly (TB), UK-based Thomson Airways (BY) and Sweden-based TUIfly Nordic (6B). TUIfly has eight focus cities across Germany, including Hannover Airport (HJ), where the airline is headquartered.
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3482Reviews
445Photos
100Tips

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Julienne J wrote a review Oct 2023
1 contribution
Copenhagen - Las Palmas de Gran Canaria
Europe
If I could give this company a zero rating, I would. The worst customer service experience we have ever had. From the moment we tried to check in TUI they couldn’t find our booking even though they had already taken our money & we had a booking reference #. We finally got seats on the plane after waiting for 2 hours at the check-in at Copenhagen for them to figure this out almost missing our flight. As we board the plane they said they weren’t aware we had an infant with us well (even though we had an infant ticket). They seated my 3 year old in a seat ALONE with none of us next to each other. The flight attendant took forever to assist us & was extremely rude. I have never met a flight attendant so rude. We had to find our own seats next to each other because she was not helping us. Later when we told her that we were upset with the experience and her attitude towards us she refused to apologize & said to us “this is bs that is how I feel” (she used the cuss word for “ bs” but this review won’t let me post that inappropriate language which their employee used to speak to us). My infant was supposed to get food on the plane but since they couldn’t find our booking this flight attendant said we can’t give you any food for her. She refused to give us any type of compensation for how we had been treated or for the entire experience. Every employee on TUI has told us to ask someone else for help & kept pushing us off to the next person saying “they can’t help us” or “it’s not my fault and I can’t do anything about it”. It seems like no one takes responsibility and has overall been a terrible experience. Very unfortunate to say this as we were very much looking forward to our flight. Also, they still can’t find the rest of our booking so they can’t give us information on our trip home yet...
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Date of travel: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Łukasz C wrote a review Sept 2023
1 contribution
Tenerife - Munich
Europe
I couldn't check-in online. Their website told me that I must do it at the airport. At the airport they charged me 25EUR because I did not check in online... That feels like a theft.
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Date of travel: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Angela D wrote a review Sept 2023
Germany16 contributions37 helpful votes
Frankfurt - Las Palmas de Gran Canaria
Europe
Welcome On Board, do the Cabin Crew understand the meaning. On boarding I greeted the crew, the female, well no greeting, slumped against the door, looked miserable and bored. The PSR just chatted to her, ignoring the passengers boarding. Disembarking, the same girl, no goodbye, no comment at all, just standing, biting her nails. Shocking representation for this airline. I have worked as Cabin Crew for 30 years and this standard set by this crew, was absolutely appalling. Re the flight,, choose another if possible.
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Date of travel: September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mouad R wrote a review Aug 2023
2 contributions2 helpful votes
Casablanca - Paris
International
2 hours late, no informations. Very bad customer service. They made me miss a train and proposed to give me a small voucher for a meal at some place in the airport, what a joke
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Date of travel: August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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visitor wrote a review Jul 2023
Worldwide72 contributions166 helpful votes
Kós - Frankfurt
Europe
Staff attentive but not overly friendly; given that the crew already had a 16hrs working day (as told by one of the cabin crew) still OK. What wasn't OK at all: being ordered to the airport and being told just after checking in and passing the security line that the flight is delayed for 7 hrs!!! Thank you for having me, my wife and two toddlers waiting in a wee airport at 38 degrees outside while wasting a whole day which we could have spent at the hotel pool instead. Nobody was present by Tuifly at the airport, the hotline was constantly unavailable, and all we got was a voucher by E-mail of 15 EUR. To be spent at mediocre facilities on location. No word of sorry, no one to talk to - we all have been left to our own, basically. Best even: they served food and drinks on the plane and wanted to charge money after this desaster!!! Not to mention that we received our luggage in FRA in a very bad condition. This is one of the worst "services" I have ever encountered and will not fly with this fckng airline ever again.
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Date of travel: July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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-25 graden. Héérlijk
1 Helpful vote
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Der vorbestellt Snack: Sandwich-Brot mit Heißgetränk. Dazu noch an Bord eine Flasche Rotwein gekauft.
1 Helpful vote1 Save
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Diese Fotos machte ich beim Einstieg in die Maschine Boing 737 in Düsseldorf von Düsseldorf nach Ägypten 15.11.19 Tuifly
2 Helpful votes
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Anflug auf Ibiza
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Mouad R wrote a tip Aug 2023
"Just try to find another airline, this one is always hit or miss, and the prices really aren’t that competitive, really not worth the delays"
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visitor wrote a tip Jul 2023
"Do not book - or register directly with a service to sue the airline in case of irregularities. They won't treat you as a paying customer. "
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Sebastian H wrote a tip Jun 2022
"Do not use TUI."
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Jydeoo wrote a tip May 2020
"As with all airlines, arrive at the airport with ample time for check-in and all formalities."
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ericdudek wrote a tip Dec 2019
"Not sure if there is any help.."
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ReturnOne-wayMulti-city
Depart
Sat, 04/05
Return
Sat, 11/05
Travellers
1, Economy