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United Airlines


3 of 5 stars
2,029 Reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1-800-864-8331 Website

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  • 355
    Excellent
  • 548
    Very good
  • 455
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  • 364
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First time on a Plane!

For my first time on a plane, I was already in a state of panic. However, when I finally gained... read more

5 of 5 starsReviewed yesterday
Feesa J
Rating summary
  • 3 of 5 stars
    Legroom
    3 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3 of 5 stars
    Value for Money
  • 3.5 of 5 stars
    Cleanliness
    3.5 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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2,029 Reviews from our TripAdvisor Community

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2,029 reviews from our community

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English first
Level Contributor
14 reviews
5 of 5 stars Reviewed yesterday NEW

For my first time on a plane, I was already in a state of panic. However, when I finally gained access to my happy place and blocked out the turbulence, I was able to enjoy the flight. I realized it was a mental fear that was keeping me from relaxing. Also the refreshments helped in calming me down. So enough...

More 
Domestic Economy Lexington - Washington DC

Helpful?
Thank Feesa J
The Villages, Florida
Level Contributor
219 reviews
75 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband and I fly United twice a month. The crew is always professional and we have never had a maintenance emergency. Frequently receive an upgrade which makes us like the company even more.

Domestic Economy Newark - Orlando
Helpful?
Thank Katherine G
Springfield, Illinois
Level Contributor
52 reviews
13 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have been a loyal customer of United for many years, and now have over 1 million miles. I have always been well treated, their employees are well trained and have always been very respectful even when I did not have elite status with the airline, and have received may upgrades over the years. I will continue to travel with...

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Domestic Economy Washington DC - Chicago

Helpful?
Thank Clevlander
New York City, New York
Level Contributor
68 reviews
30 helpful votes
5 of 5 stars Reviewed yesterday NEW

Excellent flight-and if you have a choice of going from Savannah or Charleston...pick Savanna, what a great airport....small be efficient and beautiful. Check in was easy, security also.

Domestic Economy Savannah - Denver
Helpful?
Thank MelonfromNY
Boone, Iowa, United States
Level Contributor
30 reviews
16 helpful votes
5 of 5 stars Reviewed yesterday NEW

We always fly on United and always First Class. They are the best. Attendants are always very friendly and take great care of us. I do not have one single complaint about our in-flight care.

Mexico First Class Des Moines - Puerto Vallarta
Helpful?
Thank Richard T
Crewe, United Kingdom
Level Contributor
11 reviews
2 helpful votes
5 of 5 stars Reviewed yesterday NEW

My son, his young lady and I flew with United back in February of this year. The pleasure of flying with them into Newark was the ease and low cost of transferring to Manhattan via the train into Penn Station. And doing the same low cost trip to come back. The flight, seats and service were excellent. We were impressed...

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International Economy Manchester - Newark

Helpful?
Thank Christopher C
Washington DC, District of Columbia
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

The absolute best flight I've had in a very long time, the service was great, they were on time, the flight staff was kind and courteous. I love the inflight wifi, the complimentary beverages and the no charge for my carryon bag!! I'm booking all my flights with United!

Domestic Economy Washington DC - Los Angeles
Helpful?
Thank Joann R
1 review
5 of 5 stars Reviewed 2 days ago NEW

I am so glad that United is offering direct service between FAY and IAD. Having access to a major hub like IAD opens up so many possibilities. The flight was smooth and quick, easy on and easy off.

Domestic Economy Fayetteville - Washington DC
Helpful?
Thank Donald W
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 days ago NEW

the flight was full but as a mileage plus member I received a complimentary upgrade to business first --excellent experience which took the edge off the fourteen hour flight

International Business Class Shanghai - Chicago
Helpful?
Thank Phil N
Grand Cayman
Level Contributor
55 reviews
10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My flights were from grand Cayman to Houston then to San Francisco, however my luggage never lost, the staff really friendly, but what I liked is that one teenager she was scared and crying so the staff was constantly helping her, and they were really nice with her.

International Economy Grand Cayman - San Francisco
Helpful?
1 Thank opaguioth
See travel tips for airlines
“Fly early, don't have to wait for arrivals from other places where weather is a factor.”
 of 5 stars Katherine1013, 27 Jul 2016 | Read review
“Its worth the extra money to buy their Lounge Access”
 of 5 stars Clevlander, 27 Jul 2016 | Read review
“First Class is the way to go if you can afford it. We have also used economy and it is always good too.”
 of 5 stars 430richardt, 27 Jul 2016 | Read review
“Book well in advance for best price”
 of 5 stars joannr134, 26 Jul 2016 | Read review
“We were late and the agents were very helpful. Next time we'll be on time”
 of 5 stars srlawrence1, 25 Jul 2016 | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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