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United Airlines

3 of 5 stars
6,974 Reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1-800-864-8331 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 1251
  • 2033
    Very good
  • 1699
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  • 963
Not Continental!!!!

Come on!!!! United is not a "Friendly Skies" airline! Pre-paid "Direct TV" was not honored on... read more

3 of 5 starsReviewed 3 days ago
Rockaway NJ
Rating summary
  • 3 of 5 stars
    3 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3 of 5 stars
    Value for Money
  • 3.5 of 5 stars
    3.5 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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6,974 Reviews from our TripAdvisor Community

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6,974 reviews from our community

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English first
Level Contributor
6 reviews
5 of 5 stars Reviewed yesterday NEW

We missed our flight home but United Airlines transferred us to the next available flight and didn't charge anything for doing this. United Airlines is at the top of my list for flying from now on!!

Domestic Economy Chicago - Cleveland
Thank Neil H
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Good amount of space with economy plus, good food options (I had the roast beef sandwich served warm with caramelized onions, yum), friendly staff.

Domestic Economy Newark - Las Vegas
Thank TessierAshpool
York, Pennsylvania
Level Contributor
34 reviews
20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I flew First Class from IAD to Frankfurt and then Business Class on Lufthansa to Malta. This was my fourth trip to Malta and I fly from Harrisburg, PA, to Dulles, then to Frankfurt and on to Malta. The First Class service United Airlines provides on the flight from Dulles to Frankfurt is outstanding. I always select seat 1C in...

International First Class Harrisburg - Island of Gozo

Thank Ronald K
Oklahoma City, Oklahoma
Level Contributor
14 reviews
5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were on a United B-757 800/900 for the one hour flight from Newark to Washington. No need to buy extra leg room or first class. Me being 6' 2" / 210 lbs I thought anyone should be able to stand economy for one hour. Never again. Those seats were so very close I thought my knee caps were broken...

Domestic Economy Newark - Washington DC

Thank HomesafeOKC
Level Contributor
11 reviews
1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Friendly Attendants - I'd read some experiences about United - But I guess you just get grumpy people - We travelled via Washington to and from Orlando... All of the attendants on the 4 planes for United were great! - Entertainment on board was also good. Pilots checking in on passengers whilst on flight and very informative about flying around...

International Economy London - Orlando

Thank LeeBishop
Rockaway NJ
Level Contributor
141 reviews
40 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Come on!!!! United is not a "Friendly Skies" airline! Pre-paid "Direct TV" was not honored on both flights! EWR to LAS and LAS to EWR! Had to pay again after boarding the planes! LINES! LINES! LINES! Waiting to board in Newark and Las Vegas!!! Doesn't the gate staff have any control of this? 30 minutes before boarding; people are pushing...

Domestic Business Class Newark - Las Vegas

Lititz, Pennsylvania
Level Contributor
282 reviews
93 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We departed Harrisburg about 20 minutes late this morning due to a delay storing the luggage in the plane's cargo area. We arrived about 20 minutes late in Chicago. The plane was clean. The crew was friendly. In-flight entertainment had to be purchased. I slept most of the trip so I really can't say much else other than I was...

Domestic Economy Harrisburg - Chicago

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Queenstown, Maryland
Level Contributor
193 reviews
44 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I've flown United's Business Class previously. This particular plane, though not very old, had the business class with 4 across the center. Thankfully I was on a aisle, and while I'm sure coach would have been even tougher, this is certainly not high end luxury. Seats are fairly uncomfortable and almost no stowage space (none really in the seat and...

International Business Class Washington DC - Tokyo

Thank Darren L
Westminster, Colorado
Level Contributor
62 reviews
10 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This was a nonstop flight from Orlando to Denver. 3 family members traveling. We sat second row from the back and as soon as we boarded we noticed the sewage stench from the restroom. We reported this and they sprayed. Didn't really help. Stench was nauseating after 3.5 hr flight. It was very disappointing because our flight to Orlando was...

Domestic Economy Orlando - Denver

Thank Karen R
Niles, Illinois, USA
Level Contributor
20 reviews
15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

good flight , great service , great staff. left / arrived on time . while a full flight of 120 passengers; plenty of overhead room for carry ons. weather was wet and rainy but arrived safely with no delays. download the united app for FREE video entertainment !!

Domestic Economy Chicago - Kansas City
Thank kwanfco55
See travel tips for airlines
“Ask for upgrade - A man got a upgrade for free”
 of 5 stars LeeBishop, 25 Sep 2016 | Read review
“Don't pay extra for business class.They pick Mexican flight for a reason. Do you think NY folks would stand for this aircraft, no way!!!”
 of 5 stars CindyB451, 23 Sep 2016 | Read review
“Always shop the web for prices; they can change hourly.”
 of 5 stars lawriter, 23 Sep 2016 | Read review
“Be on time for your flights”
 of 5 stars DawnD694, 23 Sep 2016 | Read review
“Manage luggage”
 of 5 stars Purrples, 22 Sep 2016 | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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