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United Airlines

54,859 reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606
Overview
3.054,859 reviews
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
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Food and beverage
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About United Airlines

Airline Alliance

Star Alliance
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606

Airline Summary

US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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54859Reviews
23116Photos
100Tips

Reviews
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Kristy B wrote a review Today
1 contribution
Oklahoma City - Los Angeles
Domestic
United is absolutely the worst airline I have ever dealt with! 10 out of 10 times I've ever been on one of their planes there is always a technical issue and delay in flight! United is so out dated and absolutely the worst experiences I have ever had with any airline! I hate UNITED and will pay extra for the rest of my life to never have to fly with them again! Do better!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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oozie s wrote a review Today
1 contribution
San Francisco - Los Angeles
Domestic
slowest airline of all time please do not ever fly delays for no reason flight crew has absolutely no clue what to do overall will never recommend you fly unless you want to be with a slow flight and slower people who prob can’t figure out how to screw a lightbulb in if their life depended on it
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Robertodino L wrote a review 19 Apr
1 contribution
Chicago - Fort Lauderdale
Domestic
New aircraft, smooth flight, nice entertainment system. However. I was flying with my pregnant wife using United for the first time, so we were not privy to the specifics regarding onboard food purchasing. As I asked an attendant if I was downloading the correct app for paying, she got frustrated by my phone not showing icons (which was really a WiFi band issue), and later proceeded to dismiss my request by stating "I'm not a techy person". I thought she provided a nice response when she finally showed me the correct app on her phone, but then she arrogantly commented "we've been cashless for years", while not even looking at me. Then, she completely ignored us for the rest of the trip. I called the crew numerous times to verify how to setup payment, and to find a solution for my wife to get something in her stomach in case that failed. No response whatsoever. At a certain point I spotted them having dinner in the back of the plane, which I respect by all means - I'm an employee as well and breaks are vital. But not at the expense of a pregnant woman. We gave up on any sort of arguing, given how pointless such an action would have been. As I write this review, my wife is sitting next to me in the Uber, miserable and holding her belly. Dear United, shame on me indeed for not being up to speed with what was needed to pay. But this kind of situation is exactly where good customer care can shine. And today you failed.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ray Z wrote a review 18 Apr
3 contributions3 helpful votes
Chicago - Toronto
Canada
Paid for a Premium Seat but was the last to board in Group 5. While passengers with regular seats boarded in Zones 2,3 & 4 with their carry-on. I had to get my carry-on checked in. Total BS. Don’t pay for the extra Premium Economy to get subpar service.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Marco L wrote a review 18 Apr
1 contribution
Houston - Guatemala City
International
4 flights... In 4 days. The four flights were delayed by 30 mins... 1 hour. In two flights we had to wait 1 hour on board with the plane completely stopped. Bad experience.
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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On hold tactic for a long time so the call girl didnt have to deal with us!
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Food served on the plane
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oozie s wrote a tip Today
"just don’t book it"
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Ray Z wrote a tip 18 Apr
"Don’t waste your money buying premium economy tickets "
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Devon D wrote a tip 17 Apr
"Unless you're a first class citizen don't fly United! "
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Jayel57 wrote a tip 16 Apr
"Fly with a different carrier."
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Kamal wrote a tip 16 Apr
"Will only fly united as a last option"
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: £24
2th checked bag: £32
3th checked bag: £120
4th checked bag: £120
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: £24
2th checked bag: £40
3th checked bag: £120
4th checked bag: £120
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: £24
2th checked bag: £44
3th checked bag: £144
4th checked bag: £144
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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