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United Airlines


33,659 reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1 800-864-8331 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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33,659 Reviews from our TripAdvisor Community

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33,659 reviews from our community

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Showing 29,500: English reviews
Port Orchard, Washington
Level 6 Contributor
421 reviews
103 helpful votes
Reviewed today
NEW
via mobile

Our flights were both delayed, many other flights had the same issues. Our gate changed twice, and the Denver airport is pretty big. The pilot came out to tell us there would not be any internet, but the WiFi for movies “should work”. Right, no it didn’t. Cramped seats, service was okay. I happens to be in boarding group four,...

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Domestic Economy Denver - Seattle

Helpful?
Thank Wanderer0213
Conroe, Texas
Level 4 Contributor
32 reviews
7 helpful votes
Reviewed today
NEW

Great Leg room behind First Class, great service during flight ! Flights both ways were on time takeoff and landing!

Domestic Economy Houston - Fort Lauderdale
Helpful?
Thank bulletbob53
Virginia
Level 6 Contributor
655 reviews
221 helpful votes
Reviewed today
NEW

I flew Polaris business class from Washington Dulles to Barcelona on a 767. My "window seat" in Row 8A had no window I could access without cranking my next 120o back to get a small glimpse of the sky or ground. I consider this unforgivable. The seats are angled about 20o toward the aisle. I had the feeling that United...

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International Business Class Washington DC - Barcelona

Helpful?
Thank RebelVirginia
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Wichita, Kansas
Level 4 Contributor
26 reviews
4 helpful votes
Reviewed today
NEW

Great service! United has really stepped it up. I LOVE the inflight entertainment!! makes the time go by so quickly!! I would HIGHLY recommend them!! :)

Domestic Economy Wichita - Los Angeles
Helpful?
Thank Michele C
Singapore
Level 6 Contributor
121 reviews
63 helpful votes
Reviewed today
NEW

United... While United has never been my preference, it is also sometimes the cheaper airline to book. No food. No drinks. No entertainment. But it's a really short flight. FREE 1 personal item and 1 carry-on. The usuals. Nothing bad. Nothing overly fancy. Gets you where you need to be. After being in Europe, I felt the seats are bigger...

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Domestic Economy Newark - Buffalo

Helpful?
Thank Vuvie
Fair Haven, New Jersey
Level 6 Contributor
597 reviews
132 helpful votes
Reviewed today
NEW

A regional jet from Nashville to Newark after a wedding. Too small seats for my taste. Very expensive, probably due to lack of competition on the route. I can fly round trip from Newark to LA for 1/2 the price of a round trip to Nashville. Annoying.

Domestic Economy Nashville - Newark
Helpful?
Thank Fletch1946
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Mayaguez, Puerto Rico
Level 6 Contributor
179 reviews
26 helpful votes
Reviewed today
NEW

I took a United flight from Aguadilla PR to Newark mainly because of airport convenience. United is an average airline with no major differentiation qualifiers than most of the other airlines.

International Economy Aguadilla - Newark
Helpful?
Thank Luis R
2 reviews
Reviewed yesterday
NEW

In flight entertainment was good, learnt alot about american history prior to arriving in the US, the on flight service in general was good and more than mached the ticket price. I would travel United agan I/we also used United for all our internal flights, apart from one late departure eveything alse was clockwork. Steve

International Economy Sydney - Los Angeles
Helpful?
Thank Excursion746666
New York City, New York
Level 5 Contributor
47 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

I was in Edmonton last week and came back to New Jersey this Sunday OCT 14. I booked United returned ticket. The connection time between the flight was only 35-45 min. On my return return from Edmonton flight was ready late due to bad weather. Plane arrived in Denver and again due to weather didn’t make it on time. I...

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USA Economy Edmonton - Newark

Helpful?
Thank TravelGooroo
Roseburg, OR
Level 3 Contributor
12 reviews
3 helpful votes
Reviewed yesterday
NEW

Horrible service. Have never been on a flight in which pilot never introduced self nor gave flight information. Very turbulent flight and agin no communication other than an announcement to “sit down” issued by flight attendant. Worst part was after arrival at airport we stopped to use restroom and in that brief period of time our luggage was removed from...

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Domestic Economy Los Angeles - Medford

Helpful?
Thank vhajst
See travel tips for airlines
“Book early to get best seat choice”
bulletbob53, 16 Oct 2018 | Read review
“You can always deposit your carry-on for luggage loading during boarding. Just take a tag from the person helping you board.”
Vuvie, 16 Oct 2018 | Read review
“You may get a free upgrade to premium economy once in flight if you gamble on a an available seats once flights underway,”
Excursion746666, 15 Oct 2018 | Read review
“Use any other airline carrier”
vhajst, 15 Oct 2018 | Read review
“fix problem with planes had to wait for a plane then problem with a/c”
OnAir78846, 15 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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