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United Airlines

55,016 reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606
Overview
3.055,016 reviews
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
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About United Airlines

Airline Alliance

Star Alliance
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606

Airline Summary

US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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55016Reviews
23154Photos
100Tips

Reviews
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Popular mentions
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Lulu N wrote a review 17 May
New York City, New York9 contributions
San Francisco - Newark
Domestic
I had a family emergency. I paid extra to choose a seat. Could not choose a seat. I had to call and beg for what I paid for. Small print said I can't take a carry on. I have a small soft nylon bag that cannot be checked. Impossible to deal with. Spent an hour. I forgot
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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KW Conch wrote a review 17 May
Kearney, Missouri100 contributions49 helpful votes
Denver - Kailua-Kona
Domestic
This was hands down the best flight I’ve ever had. Newer, clean plane. Long flight but drink and food service was top notch, attentive and friendly across the board. Haven’t used United for several years but wow what an impression.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tian yin T Z wrote a review 17 May
Bellevue, Washington1 contribution
San Francisco - Hong Kong
International
My grandpa was dying and only had 24 hours left. I booked UA869 on May 12th so I can be in Hong Kong May 13th to see him for the one last time. United airline made a decision to cancel the flight UA 869 and move me to UA 877 which I won’t be in hongkong until May 14th. UA 877
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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RK Sum wrote a review 17 May
6 contributions1 helpful vote
Zurich - San Francisco
International
Truth be told, United was not our favorite airline. However, in a recent trip, I was really impressed by their service. Our flight from London to SFO was cancelled just hours before flight time and United rebooked me to fly from London to LAX, and then from LAX to SFO, with a
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Andrew G wrote a review 17 May
1 contribution
Tel Aviv - New York City
International
I've never once posted a review, but I'm posting this one because United Airlines should be held accountable for their failure to adequately communicate flight cancellations. I received an email noting that my return flight from JFK back to TLV had a time change but was
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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bmi-94040 wrote a tip Yesterday
"They don't forecast when their delayed flight finally takes off (sometimes after a 9 hour wait)"
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Beau L wrote a tip Yesterday
"Only tip I can give is to never fly United."
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avbnz wrote a tip 18 May
"Never buy a basic economy, opt for a more premium ticket and compare with other airlines - you may get more comfort elsewhere "
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Jay F wrote a tip 18 May
"Avoid United and go for a much more reputable airline. United is greedy and truly does not care about its passengers or their comfort."
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John L wrote a tip 18 May
"AVOID THIS AIRLINE LIKE THE PLAGUE"
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: £24
2th checked bag: £32
3th checked bag: £120
4th checked bag: £120
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: £24
2th checked bag: £40
3th checked bag: £120
4th checked bag: £120
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: £24
2th checked bag: £44
3th checked bag: £143
4th checked bag: £143
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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