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United Airlines

55,058 reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606
Overview
3.055,058 reviews
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
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Food and beverage
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About United Airlines

Airline Alliance

Star Alliance
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606

Airline Summary

US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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55058Reviews
23166Photos
100Tips

Reviews
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Popular mentions
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Elena M wrote a review 26 May
1 contribution
Auckland - San Francisco
International
BEWARE THIS AIRLINE DOES NOT TAKE CARE OF BUSINESS CLASS CUSTOMERS This was the worst flying experience I have ever had! I booked business class directly through United airlines because I have a medical condition that requires I sit as close to the front of the plane as
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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DrJacob D wrote a review 26 May
1 contribution
Houston - Frankfurt
International
Travelled from Houston to Frankfurt - started almost 45 minutes late. Not even sensitive about the connecting flights people will have.. i got delayed to my flight Lufthansa [Hyderabad - India], due to this delay they could not give boarding pass at the counter. Another game
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nole B wrote a review 26 May
1 contribution1 helpful vote
Fort Wayne - Knoxville
Domestic
I will never use United Airlines again if I can help it. This flight was for my brother who traveled from Fort Wayne, IN to Knoxville, TN. He ended up being stuck in FWA for nearly 11 hours because of continuous delays, and was offered little to know explanation for the reason
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bailout D wrote a review 26 May
1 contribution1 helpful vote
Houston - Birmingham
Domestic
terrible flight got delayed 6 times before i got to get on makes no sense (waiting on crew) what is the crew doing wasted hours of my time for an hour worth of flight time there is no reason on why they should be waiting on the crew they should be ready when they give us the
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Simon B wrote a review 26 May
1 contribution
Mexico City - Orlando
USA
Poor website with no guarantee for client. Even afer booking and receiving Booking code and seat confirmation they cancel the ticket.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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123456
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Kailen J wrote a tip Yesterday
"Pick a different airline "
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Kimberly H wrote a tip Yesterday
"UA HAS THE WORST CUSTOMER CARE EVER "
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Elena M wrote a tip 26 May
"No way to talk to anyone but reservations,you can’t get resolution- they are claiming I downgraded voluntarily but paid for business class "
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Nole B wrote a tip 26 May
"Don't travel with them"
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DayTrip25142115085 wrote a tip 25 May
"Greed over safety= United. There was NEVER a charge for reg seats. Now a 99 year old frail person trumps 1st responders that could help."
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: £24
2th checked bag: £31
3th checked bag: £118
4th checked bag: £118
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: £24
2th checked bag: £39
3th checked bag: £118
4th checked bag: £118
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: £24
2th checked bag: £43
3th checked bag: £142
4th checked bag: £142
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Depart
Wed, 12/06
Return
Wed, 19/06
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1, Economy