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United Airlines

55,064 reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606
Overview
3.055,064 reviews
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
Cleanliness
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Food and beverage
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About United Airlines

Airline Alliance

Star Alliance
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606

Airline Summary

US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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55064Reviews
23166Photos
100Tips

Reviews
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Popular mentions
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Najib T wrote a review 26 May
2 contributions
Washington DC - Rome
International
Terrible service, less legroom, less isle space, smaller bathrooms, bad bad experience, will never fly with this airline again
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Savannah C wrote a review 25 May
1 contribution1 helpful vote
Honolulu - Houston
Domestic
Traveling is already stressful as is. The United Airlines check-in reps and manager's attitude were very unprofessional and completely vial. Prepare to be treated as garbage. They will make you feel your vacation is for nothing. We will never fly with United from HNL ever again.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Wander00257423497 wrote a review 25 May
1 contribution1 helpful vote
Aguadilla - Newark
International
We waited 2 hrs inside the plane and then they cancelled the flight , had to wait at the airport from 9:30 PM To 4:00 pm the next day. They just offered a voucher for a taxi and the only taxi accepting the voucher wasn't available. Worst experience ever.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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DayTrip25142115085 wrote a review 25 May
1 contribution1 helpful vote
Albuquerque - Denver
Domestic
United = greed before safety. You'll sell an exit row to a fraol 99 year old lady that can't help in an emergency for MONEY. A person small enough to not need that room. And deny offering it free to a first responder that could actually help people. Why not have a program in
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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William L wrote a review 25 May
Houston, Texas5 contributions
Houston - Washington DC
Domestic
I went for a camping trip with a friend. Direct flight. United lost my bags. I finally received my bag yesterday (three weeks later) and freeze dried food for camping was missing. When I called to ask about that and other stolen items, they came back after 20 minutes and
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kailen J wrote a tip Yesterday
"Pick a different airline "
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Kimberly H wrote a tip Yesterday
"UA HAS THE WORST CUSTOMER CARE EVER "
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Elena M wrote a tip 26 May
"No way to talk to anyone but reservations,you can’t get resolution- they are claiming I downgraded voluntarily but paid for business class "
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Nole B wrote a tip 26 May
"Don't travel with them"
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DayTrip25142115085 wrote a tip 25 May
"Greed over safety= United. There was NEVER a charge for reg seats. Now a 99 year old frail person trumps 1st responders that could help."
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: £24
2th checked bag: £31
3th checked bag: £118
4th checked bag: £118
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: £24
2th checked bag: £39
3th checked bag: £118
4th checked bag: £118
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: £24
2th checked bag: £43
3th checked bag: £142
4th checked bag: £142
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Depart
Wed, 12/06
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Wed, 19/06
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