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United Airlines

55,050 reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606
Overview
3.055,050 reviews
Legroom
Seat comfort
In-flight entertainment (WiFi, TV, films)
Onboard Experience
Customer service
Value for money
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Food and beverage
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About United Airlines

Airline Alliance

Star Alliance
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606

Airline Summary

US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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55050Reviews
23159Photos
100Tips

Reviews
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Popular mentions
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NorthStar02565272906 wrote a review 23 May
2 contributions
Midland - Spokane
Domestic
United is the ABSOLUTE WORSt!!! Do not fly with them!! If they are not loosing your bag you are running for your next flight. They are always late whether it be a 20 min delay to 1 hr. You can’t count on the airline at all and they will not compensate you, as a matter of fact
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Richard Lee W wrote a review 23 May
1 contribution
Mexico City - Kansas City
USA
United Airlines sends out tooo many email notifications but not the critical notifications. I understand gate changes are common and unavoidable. However, I always have to go ask about my flight gate because United NEVER sends out an email about the gate change
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Terry S wrote a review 23 May
6 contributions3 helpful votes
Fort Lauderdale - Chicago
Domestic
When boarding the plane we were told we were on the new airbus 321. Never have I seen a plane with less Isle space, less legroom, smaller bathrooms, and more uncomfortable seats. If this is how united wishes to attract Customers, they are off to a bad start. I could not place
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Traveler14130427495 wrote a review 23 May
5 contributions
Trinidad - Tampa
International
Discover unbeatable deals on flights with Smartflightfares. Our advanced search technology finds the cheapest airline prices, ensuring you save big on your next adventure. Enjoy transparent pricing, no hidden fees, and exclusive discounts on hotels and car rentals. Visit
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jay S wrote a review 22 May
1 contribution
Kansas City - Denver
Domestic
Would not book again, flight delayed, had to check carryon and charged extra would have booked delta. Service was terrible. Not a good flight experience.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Flight going to Knoxville
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Flight coming home from Houston.
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Elena M wrote a tip 26 May
"No way to talk to anyone but reservations,you can’t get resolution- they are claiming I downgraded voluntarily but paid for business class "
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Nole B wrote a tip 26 May
"Don't travel with them"
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DayTrip25142115085 wrote a tip 25 May
"Greed over safety= United. There was NEVER a charge for reg seats. Now a 99 year old frail person trumps 1st responders that could help."
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William L wrote a tip 25 May
"Fly another airline"
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Tracie G wrote a tip 25 May
"Just don’t."
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: £24
2th checked bag: £31
3th checked bag: £118
4th checked bag: £118
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: £24
2th checked bag: £39
3th checked bag: £118
4th checked bag: £118
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: £24
2th checked bag: £43
3th checked bag: £142
4th checked bag: £142
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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Tue, 11/06
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Tue, 18/06
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