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Ural Airlines


1,879 reviews
Headquarters: 1G Utrenniy Pereulok, Yekaterinburg 620025 Russia 011 7 800 770-02-62 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,879 Reviews from our TripAdvisor Community

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1,879 reviews from our community

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Showing 85: English reviews
1 review
Reviewed 4 days ago
NEW

I was supposed to fly into Moscow on Ural Airlines and get a connecting flight at the same airport with Ural Airlines also. After the agent at the check-in counter looked in my passport at the airport I was informed that I could not board the plane and would not be flying to Moscow for our stop-over. Apparently I needed...

Date of travel: March 2019
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International Economy Almaty - Prague

Helpful?
Thank Lyn H
pukhet
2 reviews
1 helpful vote
Reviewed 2 weeks ago

ordered economy class, got confirmation from official site of Ural Airlines in the Airport got information from airline representative that I actually have promo class, though it is never written. Ordered to pay $50 extra for luggage for difference in class. No excuses, just "if you want to fly, you must pay", that is cheating

Date of travel: March 2019
Domestic Economy St. Petersburg - Sochi
Helpful?
Thank 2traces
2 reviews
Reviewed 4 weeks ago via mobile

RACISTS. The flight attendants were a bunch of racists. Me and my friend and a Chinese guy were seated in the back with some Russian guy with two on one row and the two on the other. After all the people were seated, the crew member came and asked the Russian guy something. Then she said to the other three...

Date of travel: February 2019
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Domestic Economy Moscow - Irkutsk

Helpful?
Thank Explorer721163
Yekaterinburg, Russia
Level 6 Contributor
1,629 reviews
23,616 helpful votes
Reviewed 4 weeks ago

Generally, I fly business class on Ural Airlines. I purchase my tickets in advance and look at the fare difference between the flights on my travel date. The differing ticket prices between flights likely results from the load factor in the particular class of service. I was very happy with the size and comfort on my seat and legroom, and...

Date of travel: February 2019
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Domestic Business Class Yekaterinburg - Moscow

Helpful?
52 Thank KodoDrummer
Perth, Australia
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed 4 weeks ago

the registration desk charged extra money for baggage, 3000 rubles, they only wanted cash, delayed boarding to check my status regarding payment for the luggage,Once aboard, i was seated near a widow and with 2 drunks near me, no chance to get up and use the WC, small snack served, very basic, felt ill from the cabin pressure and later...

Date of travel: February 2019
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Domestic Economy Yekaterinburg - St. Petersburg

Helpful?
Thank skanos
1 review
1 helpful vote
Reviewed 5 weeks ago

I booked a flight with the wrong name, so I had called the airline a month in advance to change it. So this useless guy tells me the wrong thing reassuring me it is okay and I can change my name at the airport for a small fee. I ask if i can change it over the phone and he...

Date of travel: December 2018
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North Asia Economy Chitose - Beijing

Helpful?
1 Thank hello123048902
Moscow, Russia
Level 4 Contributor
28 reviews
9 helpful votes
Reviewed 18 January 2019

Long time registration. When i came, it was 4 people before me. i was waiting 20 minute for registration. Then flight delayed for an hour. the plane was dirty, food was awful, space for legs is not enough for me (184 cm tall). So it was awful flight

Date of travel: January 2019
Europe Economy Moscow - Salzburg
Helpful?
Thank C6204EF_
Level 3 Contributor
21 reviews
Reviewed 11 January 2019 via mobile

Well they really don't have bussines class separate like other airlines or more space you just sitting on front lines if u pay more and 4 times I fly with them they was always late food is good and duration of flight always faster than what they said but as I said flights was always an hour late and on...

Date of travel: December 2018
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Russia Business Class Larnaca - Moscow

Helpful?
Thank Andreas N
Cyprus
Level 5 Contributor
36 reviews
5 helpful votes
Reviewed 29 November 2018 via mobile

Ural air does regular (3 times a week) direct flights from Cyprus to Krasnodar Russia. On line booking and check in is easy, tickets price is not high, flights departure and arrival are on schedule. Airplanes are in good condition, seats comfortable, in flight service is good.

Date of travel: November 2018
Russia Economy Larnaca - Krasnodar
Helpful?
Thank sergeyp513
Bajawa, Indonesia
Level 4 Contributor
44 reviews
22 helpful votes
Reviewed 24 October 2018

Good company and good value for money. Attentive and professional personal. Food is fresh and good enough :)

Date of travel: September 2018
Europe Economy Moscow - Larnaca
Helpful?
Thank SiberianHeart
See travel tips for airlines
“I am still so devastated. Our holiday was ruined, and I lost all of the money I had paid for my trip.”
735lynh, 17 Mar 2019 | Read review
“cheating with classes”
2traces, 7 Mar 2019 | Read review
“do not use”
skanos, 16 Feb 2019 | Read review
“Nothing special, sorry fellas :)”
SiberianHeart, 24 Oct 2018 | Read review
“Just do not buy any ticket”
AlexandreV690, 24 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Ural Airlines
Ural Airlines (U6) is a Russian airline that was founded in 1943 as part of Aeroflot (SU) and was spun off as an independent company in 1993. It is headquartered in Yekaterinburg and operates from a hub at Koltsovo International Airport (SVX). Secondary hubs are located at Moscow Domodedovo International Airport (DME) and Saint Petersburg Pulkovo Airport (LED). Ural Airlines flies to more than 40 destinations in 29 countries in Europe, the Middle East and Asia. It also has a codeshare agreement with Czech Airlines (OK). The airline's fleet of 34 aircraft are primarily configured with Business Class and Economy Class cabins, though some planes used for charter flights have a single Economy Class cabin.

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