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Vietnam Airlines


5,021 reviews
Headquarters: 200 Nguyen Son Str. Long Bien District, Hanoi Vietnam 011 84 8 3832 0320 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,021 Reviews from our TripAdvisor Community

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5,021 reviews from our community

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Showing 2,863: English reviews
2 reviews
Reviewed today
NEW

service on the fight was nice. However, my awful experience at the check-in counter at ICN may have downgraded its quality. Even though I had arrived at the ICN airport 3 hours in advance, they did not place clear sign where to line up, nearly half of passengers who were at the front had to be replaced at the tail...

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Southeast Asia Economy Seoul - Hanoi

Helpful?
Thank 소라 강
Byron Bay, Australia
Level 6 Contributor
231 reviews
64 helpful votes
Reviewed yesterday
NEW

Unfortunately you don't have a lot of choice when travelling this route, but this flight was delayed considerably, the airport very ordinary, gate was terrible by western standards and the plane was very old. The service was OK and the staff were friendly.The looked fantastic, uniform etc. I received emails every couple of days for 2 months with 5 minute...

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Domestic Economy Hanoi - Da Nang

Helpful?
Thank TraceyLea2013
Staffordshire, United Kingdom
Level 6 Contributor
135 reviews
53 helpful votes
Reviewed yesterday
NEW

Two flights involved here, London to Hanoi and Hanoi to Ho Chi Min. The first leg was on a new 787 Dreamliner. Business seating was 1x2x1 so all seats had aisle access. The flight was well served by excellent cabin crew. They were very attentive throughout this overnight journey with drinks and so forth available on request. The only downside,...

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International Business Class London - Ho Chi Minh City

Helpful?
Thank KevinTunn
Christchurch, New Zealand
Level 6 Contributor
1,019 reviews
375 helpful votes
Reviewed 2 days ago
NEW
via mobile

After checking in 5 of our 14 party they refuse to check the rest of us because they say we can’t go to Cambodia for one day. Even though we had confirmed that we could do this with the embassy and even though they sold us the return tickets, they refuse to allow they rest of us to check in....

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Southeast Asia Economy Ho Chi Minh City - Siem Reap

Helpful?
Thank David T
Yarram, Australia
Level 5 Contributor
39 reviews
7 helpful votes
Reviewed 2 days ago
NEW
via mobile

We had the best experience ever the whole experience was so good we are looking forward to our flight home. Service excellent, very comfortable and from beginning to end we could not have asked for better.

International Business Class Melbourne - Da Nang
Helpful?
Thank MarieO1710
Mumbai, India
Level 6 Contributor
171 reviews
88 helpful votes
Reviewed 2 days ago
NEW
via mobile

A great connection especially if you are travelling such that you reach Yangon by evening. Finish half day work and take this connection so that you reach early evening get a good rest and start your next day with a bang... staff is polite prompt and friendly. It's a 2 hrs flight

Southeast Asia Economy Hanoi - Yangon (Rangoon)
Helpful?
Thank STalapatra
Level 6 Contributor
185 reviews
45 helpful votes
Reviewed 2 days ago
NEW

Nice welcome.Nice team. Simple and correct food.Perfect timing.good and recent plane. No expensive fly tickets.

Southeast Asia Economy Hong Kong - Hanoi
Helpful?
Thank Grangeon p
Aachen, Germany
Level 3 Contributor
18 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Good comfortable seats, new look inside. Good staff service. Departure and arrival on time. Food quality reasonable.

Southeast Asia Economy Ho Chi Minh City - Bangkok
Helpful?
Thank Navin U
Canberra, Australia
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed 3 days ago
NEW

I was unsure about an airline I had never experienced, but Vietnam Airlines delivered, with style and smiles, and cabin service (food, wine and entertainment facilities) which not only pleased, but assured I will fly with the airline again in the future. And, if you are flying directly to Vietnam there seems little point in considering any other carrier.

International Economy Melbourne - Ho Chi Minh City
Helpful?
Thank _john_kanard
Canberra, Australia
Level 6 Contributor
514 reviews
346 helpful votes
Reviewed 3 days ago
NEW

Reasonably comfortable, definitely inexpensive but their Lotus Miles program is a nightmare. My wife and I travelled business class return, Sydney to Paris earlier this year and despite almost a dozen emails still have no points to show for it. We have given them flight details, seat numbers, passport numbers, inside leg measurements and what we chose to eat on...

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International Business Class Sydney - Paris

Helpful?
Thank Phil J
See travel tips for airlines
“Pay for extra legroom if available”
TraceyLea2013, 14 Oct 2018 | Read review
“Please smile and good fly...”
grangeonp, 13 Oct 2018 | Read review
“Forget it if you expect FF Miles”
philj936, 12 Oct 2018 | Read review
“Take advantage of the STPC free stopover if you can, Great hotel, great food, VISA organised and an optional tour of HCM City all free!”
Irena861, 11 Oct 2018 | Read review
“(if you can) book early and get the best fare...”
452MarioS, 9 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Vietnam Airlines
The country's flag carrier, Vietnam Airlines (VN) was founded in 1956 as Vietnam Civil Aviation. It operates from hubs at Noi Bai International Airport (HAN) in Hanoi and Tan Son Nhat International Airport (SGN) in Ho Chi Minh City. Da Nang International Airport (DAD) is a secondary hub. A member of the SkyTeam alliance, Vietnam Airlines flies to about 20 domestic destinations and about 30 international destinations in Asia, Oceania and Europe. The carrier also has codeshare agreements with more than 20 other airlines. Vietnam Airlines' fleet of 92 aircraft are configured with one cabin (Economy Class), two cabins (Business Class and Economy Class) or three cabins (Business Class, Deluxe Economy Class and Economy Class)

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