We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Vietnam Airlines


5,201 reviews
Headquarters: 200 Nguyen Son Str. Long Bien District, Hanoi Vietnam 011 84 8 3832 0320 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

5,201 Reviews from our TripAdvisor Community

Write a Review

5,201 reviews from our community

Filter reviews by popular destinations:
All reviews Ho Chi Minh City Hanoi Da Nang Paris London Sydney Tokyo Bangkok Melbourne Frankfurt Siem Reap Singapore Hue Nha Trang Phu Quoc Island
Traveller rating
Cabin
  • (2,382)
  • (0)
  • (585)
  • (0)
Route
  • (1,463)
  • (741)
  • (647)
  • (94)
  • (25)
  • More
Language
  • More
Showing 2,973: English reviews
New York City, New York
Level 5 Contributor
77 reviews
16 helpful votes
Reviewed 1 week ago via mobile

I actually made an almost round trip from Hongkong to Vientian then Vientian to Incheon via Hongkong. First, two of my flights eere by bus to airplane to save gate cost(?): need to be fixed, very inconvient to old people and heavy luggage carrier. Hanoi lounge service was below expectation and receptionists were nit helpful at all. In flght service...

More 
North Asia Business Class Vientiane - Seoul

Helpful?
Thank Drmaing
Villeparisis, France
Level 4 Contributor
35 reviews
4 helpful votes
Reviewed 1 week ago

The flight was on time, with a great boarding experience (well organised at the gate). The service on the flight was great, and the entertainment were as you could expect it from a long carrier flight.

International Economy Paris - Hanoi
Helpful?
Thank 250quentinv
Level 2 Contributor
8 reviews
Reviewed 1 week ago

Very disappointing even in premium, Would not fly with again . Had a long stop over and the airport did not have much on offer.

International Economy London - Kuala Lumpur
Helpful?
Thank Juleigh B
Jilliby, Australia
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed 1 week ago

Nice airline to fly with this is my second time flying with them and my overall impression very good.Seats a bit narrow but that seems to be one of the handicaps of flying economy.Food was excellent and the service first rate I was unfortunate to have two crying infants on this overnight flight so didnt get any sleep.Cabin crew were...

More 
International Economy Ho Chi Minh City - Sydney

Helpful?
Thank Valerie F
Melbourne, Australia
Level 3 Contributor
11 reviews
5 helpful votes
Reviewed 1 week ago

Booked our Holiday with Flight Centre (25/10/18 to 07/11/18) and they booked our flights to Siem Reap,Cambodia via Ho Chi Minch City and than from Siem Reap to Hoi An (Da Nang) & from Da Nang to Hanoi and return flight from Hanoi via Ho Chi Minch City to Melbourne. All flights were booked using Vietnam Airlines. All flights were...

More 
International Economy Melbourne - Ho Chi Minh City

Helpful?
Thank Vinod P
Shanghai, China
Level 2 Contributor
6 reviews
23 helpful votes
Reviewed 1 week ago via mobile

Second time on Vietnam air and I have to say they are amazing, the new A350 business class seats are as good as any but what really impressed me is the service, it is second to none from checking to lounge to flight, I am quickly becoming a very loyal customer

Southeast Asia Business Class Shanghai - Ho Chi Minh City
Helpful?
Thank mattdouhan
Florida
Level 4 Contributor
38 reviews
4 helpful votes
Reviewed 1 week ago

I flew on a couple of domestic flights in November 2018. Their website is easy to use. I canceled and rebooked a flight without any difficulty, just a $15 fee. I was notified by email of a (small) change in flight times. The planes were old and noisy, but fine for short flights. They left on time.

Domestic Economy Hanoi - Hue
Helpful?
Thank dpgFlorida
Level 3 Contributor
19 reviews
Reviewed 1 week ago via mobile

Always happy with Vietnam Airlines flighf, on time, comfortable, fast and safe. The staff was really nice and helpful!

Domestic Economy Da Nang - Ho Chi Minh City
Helpful?
Thank Shere K
2 reviews
Reviewed 1 week ago

I am very disappointed with this airline. Flight was delay 5,5 hours without any explanation. Flight of a total 17 hours only offered 2 food services, very poor quantity, and they didn't have nothing to offer between the meals. We were 10 hours without any food option. Toilets were not cleaned even once, the last hour was quiet disgusting to...

More 
International Economy Hanoi - London

Helpful?
Thank Escape11712157153
Port Talbot, United Kingdom
Level 2 Contributor
6 reviews
3 helpful votes
Reviewed 1 week ago

Oh, so close! I would have given this airline 5 stars for the service, food and everything else, BUT....... We booked four flights in total for our trip to Vietnam, including two internal flights. Flight out, great. No issues. Then they changed the times of our two internal flights, with no reason or explanation given. This severely impacted on our...

More 
International Economy London - Hanoi

Helpful?
Thank Basil456
See travel tips for airlines
“Check in early”
ruvisen, 17 Nov 2018 | Read review
“Get to airport early to avoid queues”
maryjanestolp, 16 Nov 2018 | Read review
“Cross your fingers, and hope they don’t reschedule/cancel flights at the last minute!”
Y5546AMbrianh, 16 Nov 2018 | Read review
“Check in online where possible to cut down queue times at the airport”
Orator11, 15 Nov 2018 | Read review
“Travel Business if possible.”
elizabethq132, 13 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Vietnam Airlines
The country's flag carrier, Vietnam Airlines (VN) was founded in 1956 as Vietnam Civil Aviation. It operates from hubs at Noi Bai International Airport (HAN) in Hanoi and Tan Son Nhat International Airport (SGN) in Ho Chi Minh City. Da Nang International Airport (DAD) is a secondary hub. A member of the SkyTeam alliance, Vietnam Airlines flies to about 20 domestic destinations and about 30 international destinations in Asia, Oceania and Europe. The carrier also has codeshare agreements with more than 20 other airlines. Vietnam Airlines' fleet of 92 aircraft are configured with one cabin (Economy Class), two cabins (Business Class and Economy Class) or three cabins (Business Class, Deluxe Economy Class and Economy Class)

1,394 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1394)
Viewed
Airport (233)
Viewed
Our fleet (40)
Viewed
Cabin (104)
Viewed
Food and Drink (283)
Viewed
Airline Lounge (53)
Viewed
Onboard Feature (55)
Viewed
Seat (85)
Viewed
View from Window (87)
Viewed
Other (454)