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Vietnam Airlines


5,761 reviews
Headquarters: 200 Nguyen Son Str. Long Bien District, Hanoi Vietnam 011 84 8 3832 0320 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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5,761 Reviews from our TripAdvisor Community

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5,761 reviews from our community

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Showing 3,304: English reviews
London
Level 6 Contributor
105 reviews
53 helpful votes
Reviewed 2 weeks ago

The plane was comfortable, the crew were friendly and welcoming, food was good, and a 13 hour flight seemed to literally fly by. The entertainment wasn't totally to my taste, but the music was OK and I slept most of the flight anyway.

Date of travel: January 2019
International Economy Hanoi - London
Helpful?
Thank Quinox
Level 6 Contributor
599 reviews
135 helpful votes
Reviewed 2 weeks ago via mobile

I was originally booked with Malaysian Airline but my connecting flight from Bali was late, their service was great, flight comfortable, plane clean, no complaints.

Date of travel: January 2019
Southeast Asia Economy Singapore - Ho Chi Minh City
Helpful?
Thank Neil G
Cambridge, United Kingdom
Level 6 Contributor
350 reviews
123 helpful votes
Reviewed 2 weeks ago

This is quite an impressive airline.Whilst their business lounge at HoChi Minh City gets very crowded, boarding was efficiently run. Staff on board were pleasant if slightly disorganised- to be told when sitting in row 5 that there was no longer any choice for dinner was irritating, the more so to discover that the option sought WAS still available for...

Date of travel: January 2019
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International Business Class Singapore - London

Helpful?
1 Thank andrewjameswarren
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 2 weeks ago via mobile

As for my personal experience, having moved along Vietnam with four different Vietnam Airlines domestic flights, I've got exactly what expected: perfectly on-time departures and arrivals, modern, clean and well looking aircrafts (all of them were A 321), basic service with no frills (only soft drinks for economy class - more than enough on 1 or 1.5 hour flights), kind...

Date of travel: January 2019
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Domestic Economy Hanoi - Da Nang

Helpful?
1 Thank paoloenricocosta
Makati, Philippines
Level 6 Contributor
107 reviews
30 helpful votes
Reviewed 2 weeks ago via mobile

When I did my online booking this time, I booked on Vietnam Airlines Webpage two flights from SGN to MNL and I was already wondering why I could not reserve our seats. About 24 hours before departure I wanted to do the online check-in. Not possible, it said on Vietnam Airlines Homepage. Thus we went early to the airport in...

Date of travel: January 2019
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Southeast Asia Economy Ho Chi Minh City - Manila

Helpful?
2 Thank Ernie_CH
Singapore, Singapore
Level 6 Contributor
417 reviews
158 helpful votes
Reviewed 2 weeks ago via mobile

Horrible horrible planes Vietnam air using for there domestic flights. We upgraded to business paid the fee. The seats are so old there is zero padding in the chairs and the plane is older than me. They don’t care just look at there ratings.

Date of travel: February 2019
Domestic Business Class Hanoi - Phu Quoc Island
Helpful?
Thank winedude8888
Dubai, United Arab Emirates
Level 3 Contributor
16 reviews
3 helpful votes
Reviewed 2 weeks ago

Amazing service - exceeded expectations. We really did not expect this kind of good coordination on service of the whole cabin crew team. Food and drinks served on time and you don't need to call them as water, juices are being served continuously. Boarding was very fast and in a very smooth way as well as flight itself. We definitely...

Date of travel: January 2019
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Southeast Asia Economy Kuala Lumpur - Hanoi

Helpful?
Thank Oksana A
Madrid, Spain
Level 5 Contributor
87 reviews
36 helpful votes
Reviewed 2 weeks ago

Very efficient staff in every stage : checking in and on board. On time, clean and modern Airbus, quick delivery of luggage on arrival. Professional and reassuring at all levels

Date of travel: November 2018
Domestic Economy Hue - Da Nang
Helpful?
Thank J0rgeEE
Sydney
Level 3 Contributor
11 reviews
6 helpful votes
Reviewed 2 weeks ago

Seemed like plenty of leg room on there planes, I also recon this is some of the best food I have had on an airline.

Date of travel: January 2019
International Economy Sydney - Ho Chi Minh City
Helpful?
Thank Darren A
Houston, Texas
Level 6 Contributor
181 reviews
64 helpful votes
Reviewed 2 weeks ago

After a long delay caused me (and a few others) to miss our connections, the airline put us in a hotel in Ho Chi Minh city and paid for our meals and airport transfers. They were kind and most of the staff we worked with were professional. The plane was clean and the service was above average.

Date of travel: January 2019
International Economy Shanghai - Melbourne
Helpful?
Thank LoveToTravel0007
See travel tips for airlines
“Take a valium to handle the insane slowness of checkin”
Q4170JFmattf, 17 Feb 2019 | Read review
“Highly recommend!”
37lesas, 17 Feb 2019 | Read review
“Great three-tier ticket prices”
philipl497, 14 Feb 2019 | Read review
“Get to check-in early as Vietnamese travellers take heaps of luggage and check-in can take a very long time.”
EwanMac, 12 Feb 2019 | Read review
“4 Stars service”
Airstar19, 11 Feb 2019 | Read review
Show next 5 travel tips 5 of 10
About Vietnam Airlines
The country's flag carrier, Vietnam Airlines (VN) was founded in 1956 as Vietnam Civil Aviation. It operates from hubs at Noi Bai International Airport (HAN) in Hanoi and Tan Son Nhat International Airport (SGN) in Ho Chi Minh City. Da Nang International Airport (DAD) is a secondary hub. A member of the SkyTeam alliance, Vietnam Airlines flies to about 20 domestic destinations and about 30 international destinations in Asia, Oceania and Europe. The carrier also has codeshare agreements with more than 20 other airlines. Vietnam Airlines' fleet of 92 aircraft are configured with one cabin (Economy Class), two cabins (Business Class and Economy Class) or three cabins (Business Class, Deluxe Economy Class and Economy Class)

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