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Virgin Atlantic Airways


11,106 reviews
Headquarters: Manor Royal Crawley, Crawley RH10 9NU England 011 44 344 209 7777 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,106 Reviews from our TripAdvisor Community

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11,106 reviews from our community

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Showing 10,777: English reviews
Auckland Central, New Zealand
Level 2 Contributor
7 reviews
Reviewed yesterday
NEW
via mobile

My wife, toddler and I travelled with Virgin as part of our trip to and from NZ. We had two amazing flights. All of the cabin crew were really helpful; they made us feel welcome and went out of their way to ensure our 12 hours on board with our 18 month old was as easy as it could be....

Date of travel: January 2019
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International Economy Shanghai - London

Helpful?
Thank Julian P
London
Level 4 Contributor
35 reviews
9 helpful votes
Reviewed yesterday
NEW
via mobile

Seating was uncomfortable, narrow, poor legroom Food was extra dull and snack not a meal What happened, used to be above average

Date of travel: January 2019
International Economy Newark - London
Helpful?
Thank daguerrotypeLondon
New York City, New York
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed yesterday
NEW

...But it should not have been... This was one of the least hassled flights that I have taken. Well organized, calm, a terrific ground crew and a terrific flight crew... Virgin Atlantic has taken its lessons learned to a new level. We read a lot about what does not go right on a flight… now let’s know that you can...

Date of travel: January 2019
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International Economy New York City - London

Helpful?
Thank E K
Swansea, United Kingdom
Level 6 Contributor
112 reviews
53 helpful votes
Reviewed yesterday
NEW

very good with the disabled access and ambi lift on aeroplane, my chair wouldn't recline and arm rest broken which made it very difficult to get out of my seat as I am disabled for a long 8 or so hours upright. Cabin crew were good but the dinner was limited as they only had vegetarian or chicken left other...

Date of travel: January 2019
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International Premium Economy London - Bridgetown

Helpful?
Thank 1259vanessa
Aruba
Level 4 Contributor
42 reviews
34 helpful votes
Reviewed yesterday
NEW
via mobile

It used to be much much better! We used to go for this airline because it always had good seats, service, etc. This time around, it was our worst experience. Economy class completely redone. People packed like sardines. Seats in economy looking like as if they were taken off a city bus. You fly across the Atlantic in one of...

Date of travel: December 2018
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International Economy London - Atlanta

Helpful?
Thank Magg17
Marlborough, Massachusetts
Level 4 Contributor
28 reviews
10 helpful votes
Reviewed yesterday
NEW

Virgin will be our go-to airline on this route from now on. The premium economy seats were as good as some business class seats we've had. That may depend on the type of plane but we were very pleasantly surprised at the legroom, seat size and comfort level. We had a choice of very tasty meals, the service all round...

Date of travel: October 2018
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International Premium Economy Boston - London

Helpful?
Thank Bernadette247
Bedford, United Kingdom
Level 6 Contributor
399 reviews
127 helpful votes
Reviewed 2 days ago
NEW
via mobile

We like travelling we Virgin. You always get a good quality service and a notch up from other airlines that fly the same route. Things like screen size to watch movies add to the experience. Touch wood we haven’t had a problem as yet.

Date of travel: December 2018
International Economy London - Seattle
Helpful?
1 Thank TonyC104
Geneva, Switzerland
Level 6 Contributor
115 reviews
23 helpful votes
Reviewed 2 days ago
NEW

2nd time I used Virgin, but it was a first for Virgin Atlantic. The experience was much better. The plane was quite new, it was clean, and the staff was friendly. The entertainment was great. The quality of the food was good. We really enjoyed our flight, and I would book again with Virgin Atlantic traveling to/from the US.

Date of travel: January 2019
International Economy Las Vegas - London
Helpful?
Thank sebhunzee
arklow
Level 5 Contributor
40 reviews
44 helpful votes
Reviewed 2 days ago
NEW

I traveled with Virgin Atlantic from London to Cancun with my husband and daughter. Service on board was very good, lots of food and drinks were served during the long 10 hour flight. The service at the airport was very nice and helpful too. There was no delay, everything went well and smooth. Only one thing - there could be...

Date of travel: January 2019
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International Economy London - Cancun

Helpful?
Thank mkwxx
Macclesfield, United Kingdom
Level 6 Contributor
257 reviews
57 helpful votes
Reviewed 2 days ago
NEW

Service all the way through airport was good, took off on time. Staff were very attentive and friendly the food was pretty good on way out not quite so good returning. Departure and arrival in good time both ways. Will definitely use Virgin again.

Date of travel: January 2019
International Premium Economy Manchester - New York City
Helpful?
Thank walkerhb
See travel tips for airlines
“try book seats near the doors plenty of leg room with nobody reclining in your face”
1259vanessa, 21 Jan 2019 | Read review
“We booked the seats where it was the 2 of us. Try to look for these as you will be slightly separated from the rest.”
sebhunzee, 20 Jan 2019 | Read review
“Premium is worthwhile on such a short trip, the added expense of business probably not worth it.”
walkerhb, 20 Jan 2019 | Read review
“Maybe treat yourself to the Virgin Lounge -”
tellthetruth100, 20 Jan 2019 | Read review
“I avoid sitting over the wing, and seats at the side rather than in the middle of the plane are better.”
303racoon50, 20 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About Virgin Atlantic Airways
British-based Virgin Atlantic (VS) flies to about 30 destinations within the United Kingdom, elsewhere in Europe, and in Africa, Asia, the Middle East, North America and the Caribbean. Its aircraft have a three-cabin configuration: Upper Class (Business Class), Premium Economy Class and Economy Class. The Upper Class cabin has seats that convert into flat beds, and passengers also have access to a chauffeur transfer service and the Virgin Atlantic Clubhouse lounges. Virgin Atlantic has three operating bases: London Gatwick Airport (LGW), London Heathrow Airport (LHR) and Manchester Airport (MAN).

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