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4.015,993 reviews
Travellers' Choice 2020 Winner
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
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About Virgin Atlantic Airways
Headquarters: Manor Royal, Crawley, Crawley England RH10 9NU
Airline Summary
British-based Virgin Atlantic (VS) flies to about 30 destinations within the United Kingdom, elsewhere in Europe, and in Africa, Asia, the Middle East, North America and the Caribbean. Its aircraft have a three-cabin configuration: Upper Class (Business Class), Premium Economy Class and Economy Class. The Upper Class cabin has seats that convert into flat beds, and passengers also have access to a chauffeur transfer service and the Virgin Atlantic Clubhouse lounges. Virgin Atlantic has three operating bases: London Gatwick Airport (LGW), London Heathrow Airport (LHR) and Manchester Airport (MAN).
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Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Popular mentions
London - Cape Town Central
International
The flight staff were excellent. Food delicious. Wine selection substandard. Seat configuration not great - the herringbone doesn’t work, too cramped & you have to look behind yourself to see out the windows.
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
London - Orlando
International
Great flight and flight attendants Devon, Leila, Emma, Dominika and Mike did a fantastic job and went up and beyond for me and my fiancé on this flight. Absolutely fantastic flight attendants.
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
New Delhi - London
International
No words left for this torture airlines,never ever suggest anyone,playing with passengers . please feel cheat Ed when you get refund amount
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
London - Plattsburgh
International
Boarding was easy the seats were comfy the legroom was big and it had in flight enteainment the food was good and the bathroom was clean too
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Bridgetown - Manchester
International
I have just got back home today from 18 days in the Caribbean. I flew BA out, and, for my first time ever, Virgin Atlantic back, and I am still traumatised by what V.A. found appropriate to serve us for dinner and breakfast. While knowing that of course it's industrial catering, and of course cost savings are a main factor with airlines, the "quality" was so guttingly bad that the whole mealtime exercise turns into an utter waste of resources, given that most passengers on board, at least in economy, can't but have left most if not all of it....so revolting it was. I became suspicious even before boarding since so many flight attendants in V.A. uniform were buying themselves slices of pizza at Bridgetown airport. Bring your own, whatever, anything will be better than the jail slops you'll get otherwise. BA on the way out were *worlds* away for the better.…
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Date of travel: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Marco D wrote a tip Yesterday
"Food definitely needs to be better. It really is awful and uneatable. It doesn’t cost a lot just to make a nice pasta dish or seasoned food."
Bob C wrote a tip Nov 2023
"Don't let them put you on a Delta return flight as there is a high chance of delay."
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