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Virgin Atlantic Airways


10,042 reviews
Headquarters: Manor Royal Crawley, Crawley RH10 9NU England 011 44 344 209 7777 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,042 Reviews from our TripAdvisor Community

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10,042 reviews from our community

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Showing 9,750: English reviews
Level 3 Contributor
14 reviews
8 helpful votes
Reviewed today
NEW
via mobile

So Virgin are now charging extra to place a bag in the hold, have in flight meals and watch movies on long haul routes. Scandalous robbing airline...all the things that used to be included in the cost yet the cost has not come down!

International Economy London - Los Angeles
Helpful?
Thank TrickyDicky168
Leek, United Kingdom
Level 6 Contributor
295 reviews
79 helpful votes
Reviewed today
NEW

First time flying with Virgin and found it to be very good, staff polite and helpful, pilots informative, service very good, Food and beverages were of a high quality so the general experience relaxing and comfortable. Planes are a little old as is some of the entertainment systems etc but was still functional but in comparison a good way behind...

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International Premium Economy Manchester - New York City

Helpful?
Thank Daveshent
Luton, United Kingdom
Level 2 Contributor
8 reviews
5 helpful votes
Reviewed today
NEW

I was a bit disappointed with Virgin this time around. The service on the flight was poorer than usual. Flight attendants weren't particularly friendly or helpful. Couldn't hear the announcements clearly. We booked a two seat row and ended up with three seats in a row with a large gentleman spreading himself about. Very disappointed!

International Economy Boston - London
Helpful?
Thank Trish A
Lytham St Anne's, United Kingdom
Level 5 Contributor
52 reviews
18 helpful votes
Reviewed yesterday
NEW

After Flying to Barbados a fair few times with Virgin Atlantic On a 747 we were sad to see that they have changed Aircraft to a Airbus 330-200 , On boarding we had chosen our sets at Extra cost and found there is not as much room as the 747 and though the service from cabin crew was as per...

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International Economy Manchester - Bridgetown

Helpful?
Thank Barry B
Newport, United Kingdom
1 review
Reviewed yesterday
NEW
via mobile

Upgraded as husband had painful knees more leg room needed. Outward flight good as it was a day flight and passenger in seat in front of us had seat in upright position. Quite another story on return flight. We occupied seats 20 and our fellow passenger occupying seat in front of us proceeded to recline his seat to maximum knocking...

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International Premium Economy Dallas - London

Helpful?
Thank deborahjane61
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed yesterday
NEW

AS always our flight experience was excellent. That is why we only fly Virgin Atlantic. Flight crew and attendents were excellent. we have no complaints at all

International Economy Los Angeles - London
Helpful?
Thank RobbP26
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed yesterday
NEW

Flew gatwick to cancun for family holiday, the flight was on time, boarding fast and efficient, staff friendly and kept us well looked after on a long flight. Bags took over an hour to unload at cancun but that was no fault of airline.

International Economy London - Cancun
Helpful?
Thank Jon R
Costa Adeje, Spain
Level 2 Contributor
5 reviews
3 helpful votes
Reviewed yesterday
NEW

Booked as part of a Virgin package holiday, we were sat separately on the return flight home from holiday. Our transfer bus was late getting us to the airport as the driver went the wrong way. By the time we got to the airport there were no seats sat together. The person sat next to me was using some of...

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International Orlando - London

Helpful?
Thank ukdjadaml
Spokane Valley, Washington
Level 4 Contributor
40 reviews
6 helpful votes
Reviewed yesterday
NEW

Awesome! This was definitely up there in my flight experiences. The staff was fantastic, the seat were comfortable, and the food was delicious. My one complaint though, their seating arrangement in business class was really funky so no one got to sit next to someone. My wife and I were separated even though we had seats "next to each other."...

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International Business Class London - Seattle

Helpful?
Thank Geoff L
Preston, United Kingdom
Level 6 Contributor
407 reviews
69 helpful votes
Reviewed yesterday
NEW
via mobile

Virgin set the bar that other airlines endeavour to reach. Great staff and the menu both in the first class lounge and on the plane is unbeatable. Have flown first class Emirates, BA, and United but Virgin beats them all hands down. Keep it up guys!

International Business Class London - New Delhi
Helpful?
Thank jbmcv1
See travel tips for airlines
“Watch the seating chart in business class!”
geoffl415, 16 Oct 2018 | Read review
“The Economy level of service is perfectly acceptable, but by all means if you can afford it, go Premium etc.”
dkmufcum, 16 Oct 2018 | Read review
“You can choose special meals for your need.”
sexyasianguy, 16 Oct 2018 | Read review
“Unable to click on the above ratings. All would receive a 5.”
E6584YIianm, 15 Oct 2018 | Read review
“Upgrade to Premium Economy. The larger seats, increased leg room and service is much better for a long flight. Worth every penny!”
drncincy, 15 Oct 2018 | Read review
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About Virgin Atlantic Airways
British-based Virgin Atlantic (VS) flies to about 30 destinations within the United Kingdom, elsewhere in Europe, and in Africa, Asia, the Middle East, North America and the Caribbean. Its aircraft have a three-cabin configuration: Upper Class (Business Class), Premium Economy Class and Economy Class. The Upper Class cabin has seats that convert into flat beds, and passengers also have access to a chauffeur transfer service and the Virgin Atlantic Clubhouse lounges. Virgin Atlantic has three operating bases: London Gatwick Airport (LGW), London Heathrow Airport (LHR) and Manchester Airport (MAN).

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