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Volaris

7,887 reviews
Headquarters: Antonio Dovali Jaime 70, Torre B, Mexico City Mexico 01210
Overview
2.57,887 reviews
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About Volaris
Headquarters: Antonio Dovali Jaime 70, Torre B, Mexico City Mexico 01210

Airline Summary

The second-largest airline in Mexico, Volaris (Y4) is a low-cost carrier that flies non-stop to about 50 destinations. These include about 35 points within Mexico and about 15 destinations in the United States. The airline's fleet is configured with just Economy Class seating, though passengers can pay more for preferred seating toward the front of the cabin, as well as seats with more legroom. Food and beverages are available for purchase on the plane. Volaris has hubs at Mexico City's Benito Juárez International Airport (MEX), Guadalajara's Don Miguel Hidalgo y Costilla International Airport (GDL), Tijuana's General Abelardo L. Rodríguez International Airport (TIJ) and Monterrey's General Mariano Escobedo International Airport (MTY).
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7887Reviews
1138Photos
100Tips

Reviews
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Sergei wrote a review 17 Mar
Stari Bar, Montenegro1 contribution
Mexico City - San Jose
International
I highly recommend not using the services of this company, since its systems are designed in such a way that you can easily lose money irrevocably. In my case, I lost 470 USD on purchasing a return ticket. In the interface of their system, I chose a tariff with the Full Refund feature, and when a couple of days later I applied for a refund, they told me that this was impossible because some rules had been violated. In the correspondence, I found out that the money can only be returned within 24 hours from the date of purchase (there are still a lot of points, but I was not returned the money based on this), but it is impossible to find these restrictions at the time of purchase for a ticket in the system, and there are no footnotes on these restrictions are nowhere to be found, and support does not consider this a problem, which I believe means this is intended. It’s unclear what other pitfalls there are, but I’m sure where there is one there are others. It is better not to have deals with this company at all, but if there are no alternatives, then I recommend that before performing any operations you contact their support service and find out if there are any restrictions for the operation you are about to perform.…
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Merli A wrote a review 16 Mar
1 contribution
Los Angeles - Guatemala City
International
Volaris is the worse experience bad customer service and bad service on all aspects volaris the insurance is a fraud don't cover nothing they volaris lost one of my bagged and the insurance never cover or pay nothing volaris is a shame for Mexico and is the worse airline
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Date of travel: July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sven S wrote a review 15 Mar
1 contribution
Los Angeles - Oaxaca
Mexico
This has to be the worst airline in terms of the way it handles its bookings. Volaris simply changed by my departure date by two days, and without notification. They did send an email asking me if I wanted to change my flight for a $10 reward (!) but when I did not respond they changed my flight to two days later, without notifying me. And I just learnt that my return flight will also be changed, though luckily on the same day. AVOID IF YOU CAN.…
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alberto I wrote a review 15 Mar
1 contribution
Las Vegas - Mexico City
Mexico
They cancel my reservation without notice, and they never answer the customer services phone, the worst service ever, don’t book with this airline
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Date of travel: March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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brendan r wrote a review 15 Mar
1 contribution
Guadalajara - Cancun
Domestic
Volaris the worst airline in the world probably - a bunch of thieves tread carefully when i finally go them to accept they were wrong they sent an expiring voucher rather than credit - when it expired they refused to engage
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Date of travel: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sven S wrote a tip 15 Mar
"Make sure you check that your flight is the one you booked."
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Alberto I wrote a tip 15 Mar
"Avoid this airline, never book with them, Avoid this airline, never book with them, Avoid this airline, never book with them, Avoid this air"
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Natalia C wrote a tip 10 Mar
"Turn on the AIRCONDITIONER. This is TEXAS!!"
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Julia R wrote a tip 9 Mar
"Don't bother"
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shirley_judy wrote a tip 4 Mar
"Be careful as you fill out online purchase! Be especially careful to choose the right amount of baggage. Bring your own food and water!"
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Baggage fees
Domestic Mexico
Carry-on bag: Included
1st checked bag: £28 - £56
2th checked bag: £28 - £56
3th checked bag: £28 - £56
4th checked bag: £28 - £56
Each checked bag maximum 55lb/24kg
Mexico to United States
Carry-on bag: Included
1st checked bag: £30 - £55
2th checked bag: £30 - £87
3th checked bag: £30 - £87
4th checked bag: £30 - £87
Each checked bag maximum 55lb/24kg
*Please confirm baggage fees on airline website.
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Depart
Tue, 02/04
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Tue, 09/04
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