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Volaris


3,278 reviews
Headquarters: Antonio Dovali Jaime 70, Torre B, Mexico City 01210 Mexico 011 55 11028000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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3,278 Reviews from our TripAdvisor Community

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3,278 reviews from our community

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Showing 966: English reviews
Jocotepec, Mexico
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed today
NEW

We fly Volaris to beach destinations in Mexico about 4 times a year. We find them to be dependable and, normally, on time. They have a variety of choices when making reservations as to the amount of luggage, etc. which allows us to pay for only what we need. We have not had any bad experiences with Volaris. The crew...

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Domestic Economy Guadalajara - Huatulco

Helpful?
Thank Drusy0817
puerto penasco
Level 4 Contributor
30 reviews
39 helpful votes
Reviewed today
NEW

We always travel to different cities in Mexico and Volaris is always our go to airline. It is not the most ample seating but there are upgrades available for a minimal price. They send me emails with 30, 40 or 50% discounts and when i get one of these i know it is time for my next vacation. See ya...

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Domestic Economy Hermosillo - Guadalajara

Helpful?
Thank jbelle312008
Chapala
Level 3 Contributor
15 reviews
7 helpful votes
Reviewed today
NEW

We fly Volaris round-trip from Guadalajara to Austin about twice a year. While we now are able to get our boarding passes and check in at home, when you get to the airport they have not yet managed to organize the waiting lines. The aircraft we flew to Austin on was quite new and, of course the seats are no...

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USA Economy Guadalajara - Austin

Helpful?
Thank Dinty
Queretaro City, Mexico
Level 6 Contributor
276 reviews
141 helpful votes
Reviewed today
NEW

This is by far the worst airline I have ever flown by, their app never works for purchasing extra baggage and by phone they charge you more. I gave them two stars because at least the flights were on time.

USA Economy Mexico City - San Antonio
Helpful?
Thank jpmfv
Level 5 Contributor
51 reviews
10 helpful votes
Reviewed today
NEW

its an ok airline, you can fliht for the cheap if you plan ahead, service is ok, not great, but once again ,this is an economy airline, food and drinks during flight are not included and whatever is sold is very expencive. pay attention, the attendant at the check in tried to charge me oversize. but policies were on my...

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Domestic Economy Guadalajara - Tijuana

Helpful?
Thank Juan Miguel E
Bangkok, Thailand
Level 5 Contributor
70 reviews
32 helpful votes
Reviewed today
NEW

I only fly Volaris in Mexico. I had read reviews of other airlines and there were some horror stories. And reviews of Volaris were at least decent. So, I started flying it. And every flight has been good, if not, better than good. I'm not going to say 'amazing'. I've been flying roach coach. You can't use words like 'economy...

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Domestic Economy Guadalajara - Cancun

Helpful?
Thank ds1973
Mexico City, Mexico
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed today
NEW
via mobile

I would advice to avoid volaris they just want to get your money and if they cancel the flight you will not get a refund

Mexico Economy New York City - Mexico City
Helpful?
Thank Felipe T
Newvillle
Level 4 Contributor
23 reviews
23 helpful votes
Reviewed today
NEW

The most uncomfortable flight I've ever been on. The seats were so rock hard, it was like sitting on plywood. I literally had to sit on my neck pillow to survive the flight. The seats were narrow, as well, and there was NO leg room whatsoever. Our flight was delayed as well, for an hour, because of some mechanical problem....

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Mexico Economy Chicago - Huatulco

Helpful?
Thank Richard R
Mexico City, Mexico
Level 1 Contributor
4 reviews
Reviewed today
NEW

Volaris is a terrible airline. They charge you 8 USD if you do not check-in online. And for carry on bags, they charge you extra weight $35 USD as a checked bag. In the plane, they do not give you even free water, you have to pay for that. Call center is awful service, they do not respect the deals:...

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International Economy Guatemala City - Mexico City

Helpful?
Thank Luisa S
Level 1 Contributor
3 reviews
3 helpful votes
Reviewed today
NEW
via mobile

For the price, which was very very cheap, is a good service, you have an extra charge for snacks, luggage, if you want it, but is ok.

Central America Economy San Salvador - San Jose
Helpful?
Thank Anely M
See travel tips for airlines
“Use only carry on to avoid the check in line.”
jbelle312008, 18 Sep 2018 | Read review
“Pay for extras, it's worth it.”
Dinty, 18 Sep 2018 | Read review
“Dont do it.”
jpmfv, 18 Sep 2018 | Read review
“you can pay for an extra empty seat, avoid big carry on, you can bring your stroller without a payment”
892juanmiguele, 18 Sep 2018 | Read review
“Don't sit in front of the exit row. The seats don't go back.”
ds1973, 18 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Volaris
The second-largest airline in Mexico, Volaris (Y4) is a low-cost carrier that flies non-stop to about 50 destinations. These include about 35 points within Mexico and about 15 destinations in the United States. The airline's fleet is configured with just Economy Class seating, though passengers can pay more for preferred seating toward the front of the cabin, as well as seats with more legroom. Food and beverages are available for purchase on the plane. Volaris has hubs at Mexico City's Benito Juárez International Airport (MEX), Guadalajara's Don Miguel Hidalgo y Costilla International Airport (GDL), Tijuana's General Abelardo L. Rodríguez International Airport (TIJ) and Monterrey's General Mariano Escobedo International Airport (MTY).
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