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Vueling Airlines

31,513 reviews
Headquarters: Pla de L'Estany, num 5, Barcelona Spain 08820
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2.531,513 reviews
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About Vueling Airlines
Headquarters: Pla de L'Estany, num 5, Barcelona Spain 08820

Airline Summary

Vueling Airlines (VY) is a Spain-based low-cost carrier and is the country's second largest airline. The airline flies non-stop to about 155 destinations in Europe, Asia and Africa. Vueling aircraft feature a single Economy Class cabin, though passengers can pay extra for preferred seating with extra legroom or toward the front of the plane. The airline has two hubs: Barcelona–El Prat Airport (BCN) and Rome's Leonardo da Vinci–Fiumicino Airport (FCO), as well as 14 operating bases in Brussels, France, the Netherlands and Spain.
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31513Reviews
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David X wrote a review Feb 2024
Brussels, Belgium12 contributions10 helpful votes
Brussels - Las Palmas de Gran Canaria
Europe
Dear all, After we had booked flights from Brussels to Gran Canaria, and after I had read all the horrible reviews here, we got scared and we cancelled our flights and turned them into flight credit. Almost 18 months later, we had to use the credit and decided to finally give it a try, with the same itinerary (Brussels -Barcelona-Las Palmas) but with longer transfer times in Barcelona (the first offers on Vueling's website suggest transfers in 40 to 50mn, which seems very risky for travellers and particularly for their luggage...). After all the negative reviews here, we were expecting the worst and like another passenger here, I promised myself that I would write a review if all goes well! Here I am! For us, everything went super well. All four flights on time. The luggage followed smoothly. We even got them in Brussels in record times (barely the time to reach the luggage zone ourselves and we got them!). The staff was pleasant. Of course the seats are small but if you have reasonable expectations, you get what you paid for. I can also mention that Barcelona's airport is nice, including nice spaces outside, for a break. So, yes it seems there are some issues with customer service in this company if you check the reviews here but we can testify that sometimes it goes super smoothly!
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ibon wrote a review Feb 2024
2 contributions
Bilbao - Ibiza
Domestic
My worst experiences with airlines have always been with Vueling. The last time I was threatened (agent no. 134393) with being locked out of the plane if I didn't pay 60€ for carrying two jackets in my hand (one too many apparently). So I was forced to put my jacket in my backpack, which did not fit the measurements with the jacket in it, and therefore pay for it. I tried to complain afterwards and the lousy customer service ignored most of my complaints (only useless bots on the line) until they replied with an email evading my complaint and categorically exempting themselves from responsibility. I encourage everyone to BOYCOTT THIS AGENCY and not to fly with them. I know so many cases with such bad experiences and much worse, just search on the web. They also cancel a lot of flights and even admitted to me at the gate once that they have frequent overbookings, which is why they keep some passengers out.
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Date of travel: August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ellie H wrote a review Feb 2024
1 contribution
Amsterdam - Bilbao
Europe
What was supposed to be an 2 hour flight turned into an 15 hour travel experience. Vueling dumped their passengers in a completely different location with zero instruction for what to do. The solution that was then provided after standing in line at a different airport for 2 hours was an 8 hour bus ride to my final destination. This was a huge downgrade and NOT what I payed for. Customer service department is nonexistent and refuses to help.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Marija T wrote a review Feb 2024
3 contributions1 helpful vote
Barcelona - Menorca
Domestic
On our flight from Barcelona to Menorca there was a self check in and bag drop, which is fine, but there was nobody supervising the process in case something goes wrong, or if people don't know how to use their system. At boarding paid 60,00 Eur extra for a carry on bag that was supposed to be checked in (if their system worked properly or if there was someone to help) and that I already paid for. They said that extra charge (among other things) was because they had staff not assigned to this task to carry my baggage to the hold of the aircraft, which is absolutely not true since the bag was sent with me in the cabin.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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International G wrote a review Feb 2024
Aarhus, Denmark4 contributions
Oslo - Barcelona
Europe
Very bad company who changes your return flight to go home before even your departure flight has gone.. They change my return flight from Barcelona to Oslo from the 14.03.24 to 07.03.24 two hours before my departure flight TO Barcelona.. The support team are so clueless there, that when I called them they could not see the issue.
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Date of travel: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Baggage broken by Vueling Airlines.
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Ellie H wrote a tip Feb 2024
"Avoid at all costs"
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Resort02944385649 wrote a tip Feb 2024
"Just don't fly with this airline if you want to avoid problems. I am not the first person i know that has had issues with it"
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Angelo R wrote a tip Feb 2024
"Choose another company."
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Jakob G wrote a tip Feb 2024
"avoid this airline at all cost"
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Sonia A wrote a tip Feb 2024
"Check in online"
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ReturnOne-wayMulti-city
Depart
Fri, 15/03
Return
Fri, 22/03
Travellers
1, Economy